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PAL Airlines

Customer Service Representative

Happy Valley-Goose Bay, NL, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
Posting language: English
Posted: Oct 9, 2026

Original job description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take price and ownership in what you do, then you're the person we are looking for!

PAL Airlines is currently seeking Part-Time Customer Service Representatives to join our growing team of committed professionals in Goose Bay, NL.

Duties and Responsibilities:

Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
Provide outstanding customer service to our customers.
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
Other duties as assigned.

Qualifications:

The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
The ability to fluently speak both English and French would be considered an asset.
Must possess exceptional customer service skills.
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
Must be able to work independently and in a team environment.
Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

Great work/life balance.
Personal travel privileges with PAL and interline agreements with multiple airlines.
Comprehensive health benefits including medical, dental, vision, and life insurance.
Pension Plan with Employer Matching.
Employee Stock Purchase Plan.
Employee Tuition Assistance Program.
Employee and Family Assistance Programs.
Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You

#PALAirlines

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More about this job

Responsibilities

Assist customers with bookings, check-in, boarding, and deplaning while ensuring passenger safety and providing outstanding service. Coordinate with PAL Airlines teams, support customer service initiatives, and complete administrative and reporting duties for scheduled and charter flights.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and demonstrate strong communication, problem-solving, and customer service skills. They must be able to make decisions on the spot, work independently and as part of a team, and adapt to flexible shifts; fluency in English and French is an asset.

Skills

Customer Service
Written Communication
Oral Communication
Problem-Solving
Decision-Making
Teamwork
Independent Work
Flexibility
Adaptability
Passenger Assistance
Flight Check-In
Aircraft Boarding
Deplaning
Administrative Reporting
Safety Compliance

Benefits

Personal Travel Privileges
Health Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs
Growth and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Airline Operations
Passenger Assistance
Booking
Flight Check-In
Aircraft Boarding
Deplaning
Scheduled Flights
Charter Flights
Customer Service Policies
Company Procedures
Safety Processes
Regulatory Compliance
Administrative Duties
Operational Reporting
Customer Service Initiatives
Problem-Solving
Decision-Making
Written Communication
Oral Communication
Teamwork
Shift Flexibility
English
French

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