Jobs in Canada

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W
Aide Générale / General Labour
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HR
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Software Development Engineer, Digital Acceleration
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RB
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Retail Sales Merchandiser - Regina
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Senior Software Engineer, Client - Demonware - Vancouver, BC
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Added 1 month ago
RJ
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TG
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UW
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FA
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NH
Customer Success Specialist
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Added 1 month ago
M
2026- 27 McElhanney Indigenous Peoples Scholarship
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MH
Early Intervention Educator
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- Full-time
Added 1 month ago
PA
Customer Service Representative
PAL Airlines
St. John's, NL
- Full-time
The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment · Must possess exceptional customer service skills
Added 1 month ago
PG
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DE
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Added 1 month ago
S
Permits, Licences and Authorizations (PLA) Specialist – Alto project / Cadence
SYSTRA
Montreal, QC
- Full-time

PAL Airlines

Customer Service Representative

St. John's, NL, Canada

Full-time

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Job details

Job type: Full-time
Experience: The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
Posting language: English
Posted: Sep 17, 2026

Original job description

Job Posting Title Customer Service Representative

Job Description

At PAL Airlines we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is currently seeking a part-time Customer Service Representatives to join our growing team of committed professionals in St. John's, NL.

Duties and Responsibilities:

Assist customers through all phases of their booking, flight check-in and aircraft boarding and deplaning processes in accordance with our Customer Service policies, company procedures and safety and regulatory processes.
Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required.
Provide outstanding customer service to our customers.
Working with the PAL Airlines team on developing new Customer Service initiatives and ideas.
Administration duties and reporting in relation to the operations of PAL Airlines scheduled and charter flights.
Work closely with all departments of PAL Airlines to ensure our customers’ experience is an enjoyable one from origin to destination.
Other duties as assigned.

Qualifications:

The successful candidate must have a minimum of 1 year experience in providing customer service in a fast-paced environment.
The ability to fluently speak both English and French would be considered an asset.
Must possess exceptional customer service skills.
Ability to lift weight handling up to 50 lbs.
Must exhibit excellent written and oral communication skills as well as excellent problem-solving skills as this position requires on the spot decision making.
Must be able to work independently and in a team environment.
Must be flexible to work all shifts and adapt to fluctuations in shift times due to operational and/or unforeseen circumstances

What We Offer:

Great work/life balance.
Personal travel privileges with PAL and interline agreements with multiple airlines.
Comprehensive health benefits including medical, dental, vision, and life insurance.
Defined Contribution Pension Plan.
Employee Stock Purchase Plan.
Employee Tuition Assistance Program.
Employee and Family Assistance Programs.
Opportunities for growth and development within PAL.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank You!

#PALAirlines

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More about this job

Responsibilities

The Customer Service Representative assists passengers through booking, check-in, and boarding processes while ensuring safe movement to and from aircraft. They also perform administrative duties and collaborate with various departments to maintain high service standards.

Requirements

Candidates must have at least one year of customer service experience in a fast-paced environment and the ability to lift up to 50 lbs. Excellent communication and problem-solving skills are required, with bilingualism in English and French considered an asset.

Skills

Customer service
Communication
Problem-solving
Decision making
Teamwork
Lifting
Bilingualism
Reporting
Administration
Safety compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Employee stock purchase plan
Tuition assistance program
Employee and family assistance programs
Travel privileges

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Airlines
Aviation
Check-in
Boarding
Safety
Regulatory processes
Charter flights
Scheduled flights
Operations
Reporting
Problem-solving
Teamwork
Flexibility
Travel

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Work requirements

Jobs in Canada