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Added 13 mins ago
FH
Clinical Nurse Specialist (CNS)
Fraser Health
Surrey, BC
- Full-time
…patients/residents/clients/families and functions as a clinical leader in a particular specialty area within a designated health service area, regional network and/or designated clinical…
Added 27 mins ago
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Process Engineering Project Technical Leader - Microelectronics
Jobgether
Canada
- Full-time
…partner is looking for a Process Engineering Project Technical Leader - Microelectronics based in the Canada…
Added 27 mins ago
O
Principal Sales Consultant - Oracle Communications - Siebel/CRM Architect
Oracle
Canada
- Full-time
…orchestration, activation and related BSS/OSS capabilities. This resource will partner with sales, product, engineering, consulting, systems integrators and customers to shape business-led,…
Added 27 mins ago
C
Senior Technical Solutions Specialist
CIRA
Ottawa, ON
- Full-time
Join the Cyber-DNS team at CIRA and play a key role in advancing Canada’s cybersecurity and DNS infrastructure! Our Cyber-DNS team is dedicated to protecting Canadians online by delivering…
Added 28 mins ago
Evening Shift Packaging Team Leader - St John's
Molson Coors
St. John's, NL
In the role of Evening Shift Packaging Team Leader working at the St. John’s Brewery, the successful candidate will be responsible for safely managing the shift operation and supporting the…
Added 1 hour ago
FF
Private Wealth Manager/Portfolio Manager
Focus Financial Partners
Toronto, ON
- Full-time
Act as the client’s primary liaison, team leader, and advocate, ensuring that financial and tax planning strategies are executed according to firm standards and individual recommendations,…
Added 1 hour ago
FF
Private Wealth Manager & Portfolio Manager
Focus Financial Partners
Toronto, ON
- Full-time
Serve as a primary client liaison, team leader, and advocate. Ensure that financial, investment, and planning strategies are executed in accordance with firm standards and client-specific…
Added 1 hour ago
BS
Senior Software Developer
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
Serve as a technical leader within the team, helping guide design and implementation decisions.
Added 1 hour ago
BS
Senior Software Engineer
Bentley Systems
Quebec, QC · Canada Quebec QC Office
- Full-time
Serve as a technical leader within the team, helping guide design and implementation decisions.
Added 1 hour ago
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Human Resources Generalist - 16 Month Contract
Sysco
BC
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 hour ago
S
Business Development Manager
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 hour ago
S
District Sales Manager
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 1 hour ago
TG
Sales Performance Lead
Too Good To Go
Remote, Canada
- Full-time
- Remote
…establishing accountability, and continuously improving how the team…
Added 1 hour ago
BS
Senior Design Quality Engineer - Electrophysiology
Boston Scientific
Montreal, QC
- Full-time
…quality initiatives, mentor junior engineers, and serve as a key resource in cross-functional teams to ensure product safety, regulatory compliance, and design…
Added 1 hour ago
BS
Senior Design Quality Engineer - Electrophysiology
Boston Scientific
MB · Arden, MB
- Full-time
…quality initiatives, mentor junior engineers, and serve as a key resource in cross-functional teams to ensure product safety, regulatory compliance, and design…
Added 1 hour ago
I
Account Director
Inventa
Vancouver, BC
- $100,000 to $125,000 CAD / year
- Full-time
Inventa is a leader in the design, creation and execution of innovative brand experiences, from large-scale events and national experiential tours to grassroots local executions. Now in our…
Added 1 hour ago
FC
Maintenance Planner
Federated Co-operatives Limited
Regina, SK
- Full-time
The Team You will work closely with fellow Maintenance Planners, operations, maintenance, engineering, and contractor teams to develop detailed maintenance plans, coordinate resources, and…
Added 2 hours ago
S
Sales Consultant
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 2 hours ago
D
Team Lead - Clinical Laboratory Assistant-Histology
Dynacare
Brampton, ON
- Part-time
Job Posting: Team Lead - Clinical Laboratory Assistant
Added 3 hours ago
HT
Engineering Team Leader (PET HR)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 3 hours ago
D
Team Leader, Home Based Services
DDRC
Calgary, AB
- Full-time
…patient and has a positive attitude, and looking to lead a team? The Team Leader will organize opportunities for individuals to live in the community, in a situation that promotes the…
Added 3 hours ago
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CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 3 hours ago
CO
311 & Customer Access Team Leader
City of Edmonton
AB · Edmonton, AB
- Full-time
As the central point of contact for the City of Edmonton, our 311 & Customer Access team plays a vital role in connecting residents and employees with the services they need. As a Team…
Added 3 hours ago
H
Manager Community Mental Health and Addictions Services Adult Saskatoon
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Community MHAS Saskatoon is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals. Reporting to…
Added 3 hours ago
MM
Marsh Corporate Applications Development Analyst - Toronto - Winter 2027
Marsh McLennan
Toronto, ON
- Full-time
Acts as a technical resource for other analysts on the team.

PAL Airlines

Director, Customer Service

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Lead The Experience. Elevate The Journey.

At PAL Airlines, every interaction matters. From the moment a customer arrives at the airport until they reach their destination, we are committed to delivering a safe, seamless, and memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec operations.

This is a high-impact leadership role for someone who is passionate about people, operational excellence, and creating exceptional experiences for both customers and employees.

What You'll Be Responsible For:

Customer Experience Leadership

Develop and execute the vision, strategy, and roadmap for customer service excellence across the Quebec network.
Lead station teams in delivering a consistent, high-quality customer experience that reflects PAL Airlines' service standards and values.
Identify opportunities to enhance the passenger journey while balancing operational efficiency and business objectives.
Foster a customer-first culture focused on service, accountability, and continuous improvement.

Operational Excellence

Provide leadership and oversight for airport customer service operations across all Quebec locations.
Drive operational performance through clear goals, KPIs, and accountability measures.
Collaborate with Flight Operations, Revenue Management, Reservations, and other departments to ensure seamless service delivery.
Conduct regular operational and business reviews to identify trends, improve performance, and implement corrective actions as needed.
Build and maintain strong relationships with airport authorities, service providers, and operational stakeholders.

Safety & Compliance

Champion PAL Airlines' commitment to safety and regulatory compliance.
Support and promote the Safety Management System (SMS) across all customer service operations.
Ensure adherence to Transport Canada regulations, corporate policies, and operational procedures.
Oversee station audits, inspections, and corrective action plans.

People Leadership

Lead, coach, and develop a high-performing team of customer service and station leaders.
Drive workforce planning, recruitment, succession planning, and leadership development initiatives.
Establish performance goals, support career development, and foster employee engagement.
Create an inclusive, collaborative culture where teams feel empowered to deliver outstanding results.

What You'll Bring:

Proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related industry.
Demonstrated success leading multi-site teams and driving service excellence.
Strong business acumen with experience managing operational performance, budgets, and resources.
Exceptional communication, relationship-building, and leadership skills.
Ability to inspire teams, influence stakeholders, and lead through change.
A passion for delivering exceptional customer experiences.

Language Requirements

Bilingualism (French and English) is required.

Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready for Takeoff?

If you're a strategic leader who thrives on delivering exceptional customer experiences, building high-performing teams, and driving operational excellence, we'd love to hear from you.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

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More about this job

Responsibilities

Lead the customer service strategy and airport operations across PAL Airlines' Quebec network, improving passenger experience, operational performance, safety, and regulatory compliance. Develop station leaders and teams, oversee workforce and performance planning, and collaborate with internal departments and external stakeholders to deliver consistent service.

Requirements

Requires proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related field, including success leading multi-site teams. Candidates should bring business acumen, operational and resource management experience, strong communication and leadership skills, and bilingual French and English proficiency.

Skills

Customer Experience Leadership
Customer Service Strategy
Airport Operations
Multi-Site Team Leadership
Operational Performance Management
Budget and Resource Management
KPI Management
Safety Management Systems
Regulatory Compliance
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Change Leadership
Bilingual Communication

Benefits

Personal Travel Privileges
Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Airport Operations
Aviation
Quebec Operations
Service Excellence
Operational Excellence
Passenger Journey
Operational Performance
Key Performance Indicators
Business Reviews
Corrective Action Plans
Safety Management System
Transport Canada Regulations
Station Audits
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Flight Operations
Revenue Management
Reservations
Airport Authorities
Bilingualism

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