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Added 26 mins ago
L&
Lesson Coordinator/Sales and Rentals Associate
Long & McQuade Musical Instruments
Calgary, AB
- Full-time
You will be responsible for managing and administering all aspects of the Music Lesson Centre. Working with the Director of Music Education, you will ensure consistent application of the…
Added 26 mins ago
JW
Brand Manager, Jamieson, Canada BU
Jamieson Wellness Inc.
Toronto, ON
- $80,550 to $120,850 CAD / year
- Full-time
Reporting to the Marketing Director, Jamieson, Canada BU, the Brand Manager Jamieson Canada will work in close partnership with the Marketing Director to drive portfolio strategy and…
Added 41 mins ago
PA
Sales Manager
PAL Airlines
Quebec, QC
- Full-time
Develop and implement sales plans to achieve territory objectives for all PAL Airlines, Air Borealis, PAL Aviation Services and MFC (PAL) as directed by the Director and VP;
Added 56 mins ago
PH
Health Emergency Management (HEM) Specialist, Projects and Initiatives
Provincial Health Services Authority
Prince George, BC
- Full-time
Reporting to a Director or Manager, Health Emergency Management BC (HEMBC), and operating as the internal project management office for the assigned team, the Specialist provides advice and…
Added 56 mins ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…Social Worker (FSW) works under the general direction of the Director, Shared Services and with the clinical support of the Professional Practice Leader, Social Work, as part of a…
Added 56 mins ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…Social Worker (FSW) works under the general direction of the Director, Shared Services and with the clinical support of the Professional Practice Leader, Social Work, as part of a…
Added 56 mins ago
PH
Project Coordinator, Clinical Informatics
Provincial Health Services Authority
Vancouver, BC
- Full-time
The Project Coordinator, Clinical Informatics reports to the Executive Director or designate, functions as a member of the project management team, works in collaboration with the Project…
Added 56 mins ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…Social Worker (FSW) works under the general direction of the Director, Shared Services and with the clinical support of the Professional Practice Leader, Social Work, as part of a…
Added 56 mins ago
PH
General Duty Nurse, FIR
Provincial Health Services Authority
Vancouver, BC
- Full-time
…such as Physician/Midwife, Unit Perinatal Clinical Educator, Program Director and other team members as…
Added 1 hour ago
NI
Volunteer Board Director
Nucleus Independent Living
Oakville, ON
- Part-time
…of our clients, caregivers and staff contribute to a better environment for all. We are committed to listening, learning and amplifying the voices that will help make us be more inclusive…
Added 2 hours ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Unit Manager reports to the Director of Medicine, ICU, Respiratory and Post Acute Care. They promote, facilitate, and manage the unit environment in such a way that patients receive…
Added 2 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…what we do and the experience that comes from working in an environment that demands constant transformation and…
Added 2 hours ago
PA
Director, Customer Service
PAL Airlines
Montreal, QC
- Full-time
…We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec…
Added 2 hours ago
AP
Clinic Director - Physical Therapist
ATI Physical Therapy
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…patient outcomes and outstanding customer service. As a Clinic Director, you'll oversee clinic operations while fostering a friendly and encouraging environment where both patients and…
Added 2 hours ago
PA
Sales Manager
PAL Airlines
Montreal, QC
- $65,000 to $70,000 CAD / year
- Full-time
Develop and implement sales plans to achieve territory objectives for all PAL Airlines, Air Borealis, PAL Aviation Services and MFC (PAL) as directed by the Director and VP;
Added 2 hours ago
1
Law Clerk
123Dentist
Toronto, ON
- $75,000 to $125,000 CAD / year
- Full-time
You'll work closely with the Senior Corporate Legal Counsel (M&A) and the Director, Legal (Operations), helping execute deals, keep corporate records airtight, and strengthen the workflows…
Added 2 hours ago
1
Law Clerk
123Dentist
Brossard, QC
- $75,000 to $125,000 CAD / year
- Full-time
You'll work closely with the Senior Corporate Legal Counsel (M&A) and the Director, Legal (Operations), helping execute deals, keep corporate records airtight, and strengthen the workflows…
Added 2 hours ago
TH
Clinical Manager, Birthing Services| Permanent Full Time
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Director, Women’s and Children’s Health Program, the Patient Care Manager provides strategic and operational leadership for Birthing Services. The Manager is accountable…
Added 2 hours ago
AH
Operating Room Business Lead
Alberta Health Services
Red Deer, AB
- Full-time
Reporting to the Director of Surgery/Zone Programmatic Lead Surgery/MDRD, the Clinical Support Business Manager is responsible for providing leadership, analysis and direction in the…
Added 2 hours ago
TS
Disability Support Worker
The Salvation Army in Canada
Fort McMurray, AB
- Full-time
…while carrying out job functions. If so, please contact the Program Specialist and START Program Director if you are unable to contact Program Specialist. After hours contact on call &…
Added 2 hours ago
ME
Human Resources Manager
McDougall Energy Inc.
Goderich, ON
- Full-time
…Resources Manager in our Goderich location reporting to the Director, Human Resources. This role will be accountable to support our Operations Team and deliver HR services and programs in…
Added 3 hours ago
AH
Administrative Support V
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Director Physician Agreements and Payments, Health Shared Services (HSS), this position completes a range of administrative duties to support the management of physician…
Added 5 hours ago
IP
Clinical Operations Manager
Indigenous Perspectives Society
Vancouver, BC
- Full-time
…Mood Clinical Care Network is an innovative new provincial program which aims to provide the right care at the right time to those with mood and/or anxiety disorders. Built on a stepped…
Added 6 hours ago
TS
Disability Support Worker
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
…while carrying out job functions. If so, please contact the Program Specialist and START Program Director if you are unable to contact Program Specialist. After hours contact on call &…
Added 7 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director of Occupational Health, Safety & Organizational Resilience provides enterprise-wide strategic leadership for the transformation, modernization, and continuous improvement of…

PAL Airlines

Director, Customer Service

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Lead The Experience. Elevate The Journey.

At PAL Airlines, every interaction matters. From the moment a customer arrives at the airport until they reach their destination, we are committed to delivering a safe, seamless, and memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec operations.

This is a high-impact leadership role for someone who is passionate about people, operational excellence, and creating exceptional experiences for both customers and employees.

What You'll Be Responsible For:

Customer Experience Leadership
- Develop and execute the vision, strategy, and roadmap for customer service excellence across the Quebec network.
- Lead station teams in delivering a consistent, high-quality customer experience that reflects PAL Airlines' service standards and values.
- Identify opportunities to enhance the passenger journey while balancing operational efficiency and business objectives.
- Foster a customer-first culture focused on service, accountability, and continuous improvement.
Operational Excellence
- Provide leadership and oversight for airport customer service operations across all Quebec locations.
- Drive operational performance through clear goals, KPIs, and accountability measures.
- Collaborate with Flight Operations, Revenue Management, Reservations, and other departments to ensure seamless service delivery.
- Conduct regular operational and business reviews to identify trends, improve performance, and implement corrective actions as needed.
- Build and maintain strong relationships with airport authorities, service providers, and operational stakeholders.
Safety & Compliance
- Champion PAL Airlines' commitment to safety and regulatory compliance.
- Support and promote the Safety Management System (SMS) across all customer service operations.
- Ensure adherence to Transport Canada regulations, corporate policies, and operational procedures.
- Oversee station audits, inspections, and corrective action plans.
People Leadership
- Lead, coach, and develop a high-performing team of customer service and station leaders.
- Drive workforce planning, recruitment, succession planning, and leadership development initiatives.
- Establish performance goals, support career development, and foster employee engagement.
- Create an inclusive, collaborative culture where teams feel empowered to deliver outstanding results.

What You'll Bring:

Proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related industry.
Demonstrated success leading multi-site teams and driving service excellence.
Strong business acumen with experience managing operational performance, budgets, and resources.
Exceptional communication, relationship-building, and leadership skills.
Ability to inspire teams, influence stakeholders, and lead through change.
A passion for delivering exceptional customer experiences.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready for Takeoff?

If you're a strategic leader who thrives on delivering exceptional customer experiences, building high-performing teams, and driving operational excellence, we'd love to hear from you.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

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More about this job

Responsibilities

Lead customer service strategy and airport operations across PAL Airlines' Quebec network, improving passenger experience, operational performance, safety, and regulatory compliance. Develop station leaders and teams, oversee workforce and performance planning, and collaborate with internal departments and external stakeholders.

Requirements

Requires proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related field, including success leading multi-site teams. Candidates should bring business and operational management experience, strong communication and leadership skills, and fluency in French and English.

Skills

Customer Experience Strategy
Airport Operations
Multi-Site Team Leadership
Operational Performance Management
Budget and Resource Management
KPI Management
Safety Management Systems
Regulatory Compliance
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Change Leadership
Bilingual Communication

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Airport Operations
Aviation
Quebec Network
Service Excellence
Operational Excellence
Passenger Journey
Operational Performance
Key Performance Indicators
Business Reviews
Flight Operations
Revenue Management
Reservations
Safety Management System
Transport Canada Regulations
Station Audits
Inspections
Corrective Action Plans
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Bilingualism
French
English

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