Find work in Canada.

572,925 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
TS
Owner Operator - Fuel
The Seaboard Transport Group
New Glasgow, NS
- Full-time
We are currently hiring Owner Operatorsto haul and handle Fuel to St. Romuald, Quebec. May be required to haul Quads, B-Trains, and mini tankers.
Added 12 mins ago
R
Store Manager - Fairview Pointe-Claire
RW&CO
Pointe-Claire, QC
- Full-time
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands -…
Added 12 mins ago
S
Ingénieur en mécanique/Ingénieure en mécanique
St-Amour
Sherbrooke, QC
- $90,000 to $150,000 CAD / year
- Full-time
Être membre en règle de l’Ordre des ingénieurs du Québec (OIQ).
Added 12 mins ago
GS
Analyste d'affaires système (BSA) Guidewire ( Senior)
Groupe SII
Montreal, QC
- Full-time
Une priorité sera accordée aux candidatures basées au Québec, tout en demeurant ouverts aux candidatures provenant d’autres régions du Québec.
Added 12 mins ago
BF
Analyste, soutien logistique intégré (SLI)/Integrated Logistic Support (ILS) Analyst
Bell Flight
Mirabel, QC
- Full-time
…des communications en anglais avec les équipes de Bell hors Québec ainsi qu’avec certains fournisseurs, partenaires et…
Added 12 mins ago
LB
Analyst, Middle Office
Laurentian Bank
Toronto, ON
- Full-time
…Laurentian Bank runs operations across Canada – primarily in Québec and Ontario – as well as in the United States and competes where it sees market opportunity and has an edge, while…
Added 12 mins ago
JP
Agent(e) de liaison médicale (MSL) - Produits de spécialité - Medical Science Liaison (MSL) - Speciality Products
JAMP Pharma Group
Boucherville, QC
- Full-time
Détenir une licence de pharmacien valide auprès de l’un des ordres professionnels du Québec ou de l’Ontario (un atout).
Added 12 mins ago
R
Assistant Store Manager - Promenades St-Bruno
RW&CO
Saint-Bruno, QC
- Full-time
RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands -…
Added 12 mins ago
TS
Advancement Officer
The Study School
Montreal, QC
- Full-time
A Bachelor’s degree required; independent school experience, familiarity with the Quebec philanthropic landscape, and a CFRE designation are assets.
Added 12 mins ago
C
Contrôleur(euse) – PME / Controller – SMB (fintech IA)
cruisr.ai
Montreal, QC
- Full-time
…de 5 à 50 M$ de revenus, dans tous les secteurs. Ils sont au Québec aujourd'hui ; nous allons élargir au reste du Canada et aux…
Added 12 mins ago
TH
Principal - Workers' Compensation
TELUS Health
Halifax, NS
- Full-time
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or…
Added 13 mins ago
Practical Nursing / Nursing Instructor
Primacorp Ventures Inc
Surrey, Brit
…excellence with 23 campuses in British Columbia, Alberta, Ontario, Quebec and Manitoba. Our innovation and dynamism shine through a range of forward-thinking programs. We are a leading…
Added 13 mins ago
Field Manager - Service
Enercare
Peterborough, ON
…Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and…
Added 13 mins ago
Investment & Personal Banking Specialist - Kirkland, Québec
Scotiabank
Kirkland, QC
Location(s): Canada : Quebec : Kirkland || Canada : Quebec : Beaconsfield || Canada : Quebec : Pointe-claire
Added 13 mins ago
T
Customer Experience Associate
TD
Sherwood Park, AB
- Part-time
Added 13 mins ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
Added 13 mins ago
TE
Commercial Asset Planning Engineer
TC Energy
Calgary, AB
- Full-time
…Operations. This position focuses on the Mainline and Trans Québec & Maritimes (TQM) systems and provides broad exposure to the regulated natural gas pipeline business, including…
Added 13 mins ago
SL
Wealth Specialist
Sun Life
Toronto, ON · Montreal, QC · Sun Life Toronto One York
- Full-time
…bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across…
Added 13 mins ago
MU
Course Lecturer WMST 602
McGill University
ON
- Part-time
…authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based /…
Added 13 mins ago
MU
Course Lecturer - IRI - CENT 307
McGill University
Sherbrooke, QC
- Part-time
…authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based /…
Added 13 mins ago
D
Account Manager, Business
Desjardins
Levis, QC
- Full-time
Available for travel within Beauce, Québec City, Lévis, Bas-Saint-Laurent, Saguenay–Lac-Saint-Jean, and Côte-Nord regions.
Added 13 mins ago
C
Clinical Nurse Practitioner, Respirology, Ambulatory Care – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
…than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern…
Added 13 mins ago
C
Communications Specialist, Champlain Maternal Newborn Regional Program (CMNRP) - Temporary Full-Time (1.0) (until December 2027)
CHEO
Ottawa, ON
- Full-time
…than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern…
Added 28 mins ago
TS
Propriétaire Exploitant - Owner Operator - Class 1 - Citerne sèche - Dry Bulk
The Seaboard Transport Group
Montreal, QC
- Full-time
L’entreprise dessert des clients en Ontario, au Québec, dans les Maritimes, à Terre-Neuve-et-Labrador ainsi qu’aux États-Unis.
Added 28 mins ago
BC
Armed Guard
Brink's Canada
Timmins, ON · CAN-BKS-ON:Timmins
- Part-time
In British Columbia, Quebec, New Brunswick, Nova Scotia and PEI – a provincial security guard licence

PAL Airlines

Director, Customer Service

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Lead The Experience. Elevate The Journey.

At PAL Airlines, every interaction matters. From the moment a customer arrives at the airport until they reach their destination, we are committed to delivering a safe, seamless, and memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec operations.

This is a high-impact leadership role for someone who is passionate about people, operational excellence, and creating exceptional experiences for both customers and employees.

What You'll Be Responsible For:

Customer Experience Leadership
- Develop and execute the vision, strategy, and roadmap for customer service excellence across the Quebec network.
- Lead station teams in delivering a consistent, high-quality customer experience that reflects PAL Airlines' service standards and values.
- Identify opportunities to enhance the passenger journey while balancing operational efficiency and business objectives.
- Foster a customer-first culture focused on service, accountability, and continuous improvement.
Operational Excellence
- Provide leadership and oversight for airport customer service operations across all Quebec locations.
- Drive operational performance through clear goals, KPIs, and accountability measures.
- Collaborate with Flight Operations, Revenue Management, Reservations, and other departments to ensure seamless service delivery.
- Conduct regular operational and business reviews to identify trends, improve performance, and implement corrective actions as needed.
- Build and maintain strong relationships with airport authorities, service providers, and operational stakeholders.
Safety & Compliance
- Champion PAL Airlines' commitment to safety and regulatory compliance.
- Support and promote the Safety Management System (SMS) across all customer service operations.
- Ensure adherence to Transport Canada regulations, corporate policies, and operational procedures.
- Oversee station audits, inspections, and corrective action plans.
People Leadership
- Lead, coach, and develop a high-performing team of customer service and station leaders.
- Drive workforce planning, recruitment, succession planning, and leadership development initiatives.
- Establish performance goals, support career development, and foster employee engagement.
- Create an inclusive, collaborative culture where teams feel empowered to deliver outstanding results.

What You'll Bring:

Proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related industry.
Demonstrated success leading multi-site teams and driving service excellence.
Strong business acumen with experience managing operational performance, budgets, and resources.
Exceptional communication, relationship-building, and leadership skills.
Ability to inspire teams, influence stakeholders, and lead through change.
A passion for delivering exceptional customer experiences.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready for Takeoff?

If you're a strategic leader who thrives on delivering exceptional customer experiences, building high-performing teams, and driving operational excellence, we'd love to hear from you.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

Apply About employer

More about this job

Responsibilities

Lead customer service strategy and airport operations across PAL Airlines' Quebec network, improving passenger experience, operational performance, safety, and regulatory compliance. Develop station leaders and teams, oversee workforce and performance planning, and collaborate with internal departments and external stakeholders.

Requirements

Requires proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related field, including success leading multi-site teams. Candidates should bring business and operational management experience, strong communication and leadership skills, and fluency in French and English.

Skills

Customer Experience Strategy
Airport Operations
Multi-Site Team Leadership
Operational Performance Management
Budget and Resource Management
KPI Management
Safety Management Systems
Regulatory Compliance
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Change Leadership
Bilingual Communication

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Airport Operations
Aviation
Quebec Network
Service Excellence
Operational Excellence
Passenger Journey
Operational Performance
Key Performance Indicators
Business Reviews
Flight Operations
Revenue Management
Reservations
Safety Management System
Transport Canada Regulations
Station Audits
Inspections
Corrective Action Plans
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Bilingualism
French
English

Report this job