Find work in Canada.

569,266 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
Director, Global Cash Management Platforms
Scotiabank
Toronto, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 9 mins ago
Assistant Coordinator, Jr. Reporting Co-op
Aecon
Hamilton, ON
…Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect…
Added 25 mins ago
Master Scheduler
Leonardo DRS, Inc.
NS · Bedford, Nova
DRS Pivotal Power, Inc. is located in Bedford, Nova Scotia. DRS Pivotal Power is a leader in the design, development and manufacture of high reliability power conversion equipment for…
Added 39 mins ago
BG
Area Director – Canada
BNI Global
Toronto, ON
- Full-time
Added 39 mins ago
AH
Sr. Human Resource Generalist
ATS Healthcare (Canada)
Vaughan, ON
- Temporary
…Healthcare Canada, ATS Healthcare continues to prove itself as the leader in transportation and supply chain industry. Our focus is people! Helping the millions of Canadians across the…
Added 55 mins ago
PG
Commercial Marketing Manager
Purity Gas
Ancaster, ON
- $95,000 to $115,000 CAD / year
The Commercial Marketing Manager is a strategic leader who bridges Sales, Product Engineering, and Marketing to drive Purity Gas’s go-to-market strategy. This role leads vertical market…
Added 2 hours ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…aspects of this position. Under direction of the Clinical Nurse Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients…
Added 2 hours ago
PH
Forensic Social Worker BSW, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…and with the clinical support of the Professional Practice Leader, Social Work, as part of a multidisciplinary forensic psychiatric team to provide a defined range of forensic mental health…
Added 2 hours ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
…aspects of this position. Under direction of the Clinical Nurse Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients…
Added 2 hours ago
PH
Direct Care Nurse, Maximum and Multi-Level Security Units
Provincial Health Services Authority
Port Coquitlam, BC
- Temporary
…aspects of this position. Under direction of the Clinical Nurse Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients…
Added 2 hours ago
PH
Direct Care Nurse, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Full-time
…aspects of this position. Under direction of the Clinical Nurse Leader or designate, the Direct Care Nurse provides nursing care delivery and care planning for forensic psychiatric patients…
Added 2 hours ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
BAS Leadership & Systems IntegrationServe as the site leader and primary technical resource for BAS and building-controls strategy, standards, integration, and ongoing system stewardship.
Added 2 hours ago
S
Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
Shell is seeking a Senior Electrical Engineer to join its team in Sarnia.
Added 3 hours ago
SH
Health Care Aide
Shared Health-Soins Communs
Minnedosa, MB
- Full-time
…within the limits of their abilities under the direction of the team…
Added 3 hours ago
PA
Ground Operations Manager
PAL Airlines
Montreal, QC
- Full-time
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.
Added 3 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Investigate and perform root cause analysis on non-conformance and scrap events. Communicate as required with Team Leader, Quality Analyst and Programming support on findings and correct…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 3 hours ago
PA
Director, Customer Service
PAL Airlines
Montreal, QC
- Full-time
…memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our…
Added 3 hours ago
CS
Mental Health Therapist - Child & Youth
Carrier Sekani Family Services
Fort St. James, BC
- $45.9 to $59.44 CAD / hour
- Full-time
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 3 hours ago
CS
Licensed Practical Nurse- Substance Use and Addictions
Carrier Sekani Family Services
Vanderhoof, BC
- $34.49 to $44.67 CAD / hour
- Full-time
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 3 hours ago
CS
Registered Care Aide-Substance Use and Addictions Services
Carrier Sekani Family Services
Vanderhoof, BC
- $29.91 to $36.8 CAD / hour
- Full-time
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 3 hours ago
CS
Resource Social Worker
Carrier Sekani Family Services
Burns Lake, BC
- $41.73 to $54.04 CAD / hour
- Full-time
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 3 hours ago
CS
Registered Nurse- Substance Use and Addictions
Carrier Sekani Family Services
Vanderhoof, BC
- $45.91 to $59.45 CAD / hour
- Full-time
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 3 hours ago
CS
Mental Health Therapist - Child & Youth
Carrier Sekani Family Services
Vanderhoof, BC
- Contract
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…
Added 4 hours ago
CS
Registered Nurse
Carrier Sekani Family Services
Vanderhoof, BC
- $45.9 to $59.44 CAD / hour
- Temporary
Practice Differently with Carrier Sekani Family Services (CSFS): CSFS is an innovative and progressive leader in Indigenous health and family services where culture is at the centre of…

PAL Airlines

Director, Customer Service

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Lead The Experience. Elevate The Journey.

At PAL Airlines, every interaction matters. From the moment a customer arrives at the airport until they reach their destination, we are committed to delivering a safe, seamless, and memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec operations.

This is a high-impact leadership role for someone who is passionate about people, operational excellence, and creating exceptional experiences for both customers and employees.

What You'll Be Responsible For:

Customer Experience Leadership
- Develop and execute the vision, strategy, and roadmap for customer service excellence across the Quebec network.
- Lead station teams in delivering a consistent, high-quality customer experience that reflects PAL Airlines' service standards and values.
- Identify opportunities to enhance the passenger journey while balancing operational efficiency and business objectives.
- Foster a customer-first culture focused on service, accountability, and continuous improvement.
Operational Excellence
- Provide leadership and oversight for airport customer service operations across all Quebec locations.
- Drive operational performance through clear goals, KPIs, and accountability measures.
- Collaborate with Flight Operations, Revenue Management, Reservations, and other departments to ensure seamless service delivery.
- Conduct regular operational and business reviews to identify trends, improve performance, and implement corrective actions as needed.
- Build and maintain strong relationships with airport authorities, service providers, and operational stakeholders.
Safety & Compliance
- Champion PAL Airlines' commitment to safety and regulatory compliance.
- Support and promote the Safety Management System (SMS) across all customer service operations.
- Ensure adherence to Transport Canada regulations, corporate policies, and operational procedures.
- Oversee station audits, inspections, and corrective action plans.
People Leadership
- Lead, coach, and develop a high-performing team of customer service and station leaders.
- Drive workforce planning, recruitment, succession planning, and leadership development initiatives.
- Establish performance goals, support career development, and foster employee engagement.
- Create an inclusive, collaborative culture where teams feel empowered to deliver outstanding results.

What You'll Bring:

Proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related industry.
Demonstrated success leading multi-site teams and driving service excellence.
Strong business acumen with experience managing operational performance, budgets, and resources.
Exceptional communication, relationship-building, and leadership skills.
Ability to inspire teams, influence stakeholders, and lead through change.
A passion for delivering exceptional customer experiences.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready for Takeoff?

If you're a strategic leader who thrives on delivering exceptional customer experiences, building high-performing teams, and driving operational excellence, we'd love to hear from you.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

Apply About employer

More about this job

Responsibilities

Lead customer service strategy and airport operations across PAL Airlines' Quebec network, improving passenger experience, operational performance, safety, and regulatory compliance. Develop station leaders and teams, oversee workforce and performance planning, and collaborate with internal departments and external stakeholders.

Requirements

Requires proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related field, including success leading multi-site teams. Candidates should bring business and operational management experience, strong communication and leadership skills, and fluency in French and English.

Skills

Customer Experience Strategy
Airport Operations
Multi-Site Team Leadership
Operational Performance Management
Budget and Resource Management
KPI Management
Safety Management Systems
Regulatory Compliance
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Change Leadership
Bilingual Communication

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Airport Operations
Aviation
Quebec Network
Service Excellence
Operational Excellence
Passenger Journey
Operational Performance
Key Performance Indicators
Business Reviews
Flight Operations
Revenue Management
Reservations
Safety Management System
Transport Canada Regulations
Station Audits
Inspections
Corrective Action Plans
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Bilingualism
French
English

Report this job