Find work in Canada.

570,382 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
R
Senior Director, Operations
RBC
Toronto, ON
- Full-time
As the Senior Director, Operations in Canadian Wealth Management Operations, you will help drive strategy in a large diverse group of departments that supports multiple business lines…
Added 13 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
We are looking for an experienced and results-driven Senior Revenue Enablement Specialist, Digital to join our global Revenue Enablement team.
Added 28 mins ago
CO
Stakeholder Engagement Coordinator - NL Workforce Innovation Centre (Business Development Officer)
College of the North Atlantic
Corner Brook, NL
- Full-time
Working within the Newfoundland and Labrador Workforce Innovation Centre (NLWIC) and reporting to the Director of the NLWIC, the Stakeholder Engagement Coordinator will:
Added 58 mins ago
SM
Nurse Practitioner Adult Heart Lung Vascular & Neurology
St. Michael's Hospital
Toronto, ON
- Temporary
The Stroke Program at St. Michael's Hospital brings together the best of clinical care and research in one setting. The team provides exceptional, patient-centered care in a collaborative…
Added 58 mins ago
UO
Lead, Enterprise Risk Management & Quality Assurance
University of Alberta
Edmonton, AB
- Full-time
The Lead, Enterprise Risk Management and Quality Assurance position reports to the Executive Director, Internal Audit (IA) & Enterprise Risk Management (ERM) to support the mandate of…
Added 58 mins ago
R
Director, New Accounts and Documentation
RBC
Toronto, ON
- Full-time
The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The…
Added 58 mins ago
SL
Director, Security Architecture
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
This is a senior, influence-led role. You will prioritise the strategic concepts and capability sets that matter most, align security to the architecture process and the NIST framework, and…
Added 1 hour ago
DM
Agency Account Director
DACS Marketing Group
Mississauga, ON
- Full-time
You will be the senior day-to-day client lead, accountable for relationships, integrated program delivery, team coordination, scope, budgets and profitability. The business involves…
Added 1 hour ago
SS
Registered Practical Nurse - Temp Part Time Nights
Sienna Senior Living
ON · Brampton, ON
- Part-time
At Sienna you won’t just fill a position; you will build lasting relationships with residents who call Sienna Senior Living their home. Join us in a role where knowing each resident not…
Added 1 hour ago
VC
Program Delivery Director (Integrated Marketing Campaign)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Position: Program Delivery Director (Integrated Marketing Campaign)
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
PA
Director, Customer Service
PAL Airlines
Montreal, QC
- Full-time
…We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec…
Added 10 hours ago
GW
Director, Corporate Services
Gowling WLG
Calgary, AB
- $160,000 to $200,000 CAD / year
- Full-time
The Director, Corporate Services is a senior leadership role responsible for overseeing the delivery of corporate services across all Gowling WLG offices nationally. This role provides…
Added 10 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 13 hours ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
Added 15 hours ago
BH
Executive Director, Data and Analytics
BC Housing
Burnaby, BC
- Full-time
Reporting to the Vice President, Strategy and Innovation, the Executive Director, Data and Analytics oversees and provides strategic leadership for BC Housing’s enterprise data and…
Added 15 hours ago
TO
Engineering Manager
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Director of Public Works, the Manager of Engineering is responsible for the leadership, planning, coordination, and delivery of municipal engineering services and…
Added 15 hours ago
IH
Project Lead | Evaluation
Interior Health Authority
Kelowna, BC
- Part-time
Analyzes key strategies, initiatives, and opportunities and provides feedback to the Health & Housing Program on the feasibility and requirements for the achievement of objectives.…
Added 15 hours ago
IH
Director | Emergency Response
Interior Health Authority
Kelowna, BC
- Full-time
Develops strategic responses to extraordinary events in collaboration with senior leadership across the organization. Implements response based on quality evidenced based clinical service…
Added 15 hours ago
FH
Director, Contract Management Office
Fraser Health
Surrey, BC
- Full-time
Reporting to the Executive Director, Corporate Finance, the Director, Contract Management Office provides senior leadership and direction for the development, administration and management…
Added 15 hours ago
IW
Senior Manager Real Estate Operations
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s…
Added 15 hours ago
IW
Director, Citizen Development & Employee Technology Experience Pod Owner
IG Wealth Management
ON · Ontario, Canada
- Full-time
The Director, Citizen Development & Employee Technology Experience Pod Owner is responsible for leading and advancing two connected enterprise capabilities: enabling employees to safely…
Added 15 hours ago
IW
Director, Citizen Development & Employee Technology Experience Pod Owner
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Director, Citizen Development & Employee Technology Experience Pod Owner is responsible for leading and advancing two connected enterprise capabilities: enabling employees to safely…
Added 16 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 16 hours ago
E
Associate Director, Project Execution
EPCOR
AB · Edmonton, Alberta
- Full-time
Reporting to the Senior Director, Engineering & Project Delivery, the Associate Director, Project Execution, provides strategic and operational leadership for the delivery of Electrical…

PAL Airlines

Director, Customer Service

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 18, 2026
Posting language: English
Posted: Oct 19, 2026

Original job description

Lead The Experience. Elevate The Journey.

At PAL Airlines, every interaction matters. From the moment a customer arrives at the airport until they reach their destination, we are committed to delivering a safe, seamless, and memorable travel experience. We're looking for an inspiring leader to join our team as a Director, Customer Service and help shape the future of customer service excellence across our Quebec operations.

This is a high-impact leadership role for someone who is passionate about people, operational excellence, and creating exceptional experiences for both customers and employees.

What You'll Be Responsible For:

Customer Experience Leadership
- Develop and execute the vision, strategy, and roadmap for customer service excellence across the Quebec network.
- Lead station teams in delivering a consistent, high-quality customer experience that reflects PAL Airlines' service standards and values.
- Identify opportunities to enhance the passenger journey while balancing operational efficiency and business objectives.
- Foster a customer-first culture focused on service, accountability, and continuous improvement.
Operational Excellence
- Provide leadership and oversight for airport customer service operations across all Quebec locations.
- Drive operational performance through clear goals, KPIs, and accountability measures.
- Collaborate with Flight Operations, Revenue Management, Reservations, and other departments to ensure seamless service delivery.
- Conduct regular operational and business reviews to identify trends, improve performance, and implement corrective actions as needed.
- Build and maintain strong relationships with airport authorities, service providers, and operational stakeholders.
Safety & Compliance
- Champion PAL Airlines' commitment to safety and regulatory compliance.
- Support and promote the Safety Management System (SMS) across all customer service operations.
- Ensure adherence to Transport Canada regulations, corporate policies, and operational procedures.
- Oversee station audits, inspections, and corrective action plans.
People Leadership
- Lead, coach, and develop a high-performing team of customer service and station leaders.
- Drive workforce planning, recruitment, succession planning, and leadership development initiatives.
- Establish performance goals, support career development, and foster employee engagement.
- Create an inclusive, collaborative culture where teams feel empowered to deliver outstanding results.

What You'll Bring:

Proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related industry.
Demonstrated success leading multi-site teams and driving service excellence.
Strong business acumen with experience managing operational performance, budgets, and resources.
Exceptional communication, relationship-building, and leadership skills.
Ability to inspire teams, influence stakeholders, and lead through change.
A passion for delivering exceptional customer experiences.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready for Takeoff?

If you're a strategic leader who thrives on delivering exceptional customer experiences, building high-performing teams, and driving operational excellence, we'd love to hear from you.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

Apply About employer

More about this job

Responsibilities

Lead customer service strategy and airport operations across PAL Airlines' Quebec network, improving passenger experience, operational performance, safety, and regulatory compliance. Develop station leaders and teams, oversee workforce and performance planning, and collaborate with internal departments and external stakeholders.

Requirements

Requires proven senior leadership experience in customer service, airport operations, aviation, transportation, hospitality, or a related field, including success leading multi-site teams. Candidates should bring business and operational management experience, strong communication and leadership skills, and fluency in French and English.

Skills

Customer Experience Strategy
Airport Operations
Multi-Site Team Leadership
Operational Performance Management
Budget and Resource Management
KPI Management
Safety Management Systems
Regulatory Compliance
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Change Leadership
Bilingual Communication

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Experience
Airport Operations
Aviation
Quebec Network
Service Excellence
Operational Excellence
Passenger Journey
Operational Performance
Key Performance Indicators
Business Reviews
Flight Operations
Revenue Management
Reservations
Safety Management System
Transport Canada Regulations
Station Audits
Inspections
Corrective Action Plans
Workforce Planning
Recruitment
Succession Planning
Leadership Development
Employee Engagement
Bilingualism
French
English

Report this job