Ground Operations Manager
- Montreal, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
- Posting language
- English
- Posted
Original job description
Keep Operations Moving. Keep Customers Connected.
At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.
What You'll Do:
PAL Airlines values its employees and offers a competitive benefits package.
The Perks of being one of our PALs:
If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.
This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.
What You'll Do:
- Lead Airport Operations
- Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor performance.
- Ensure flights are supported safely, efficiently, and in accordance with established schedules and operational standards.
- Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.
- Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
- Ensure PAL Airlines operations comply with Transport Canada and other applicable Canadian authority regulations.
- Establish work schedules and procedures for the tow team and commissary team and coordinate activities with other departments.
- Produce and verify towing staff time sheets.
- Champion Safety & Compliance
- Foster a strong safety culture through active participation in PAL Airlines' Safety Management System (SMS).
- Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational standards.
- Conduct station audits, inspections, investigations, and corrective action follow-up as required.
- Monitor third-party service providers and contractors to ensure adherence to safety and service expectations.
- Lead and Develop Teams
- Recruit, coach, mentor, and develop frontline leaders and operational employees.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Manage employee performance, attendance, training, and development initiatives.
- Support workforce planning and scheduling to ensure operational requirements are met.
- Deliver Exceptional Customer Service
- Ensure a consistent and positive customer experience throughout all stages of the airport journey.
- Support the resolution of customer service issues and operational disruptions.
- Partner with station leaders to identify opportunities for service enhancements and operational improvements.
- Balance customer satisfaction with safety, efficiency, and regulatory requirements.
- Drive Operational Results
- Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational efficiency.
- Prepare and present station performance reports and recommendations.
- Manage operational budgets, resource allocation, and cost-control initiatives.
- Build strong relationships with airport authorities, regulatory agencies, and business partners.
- Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
- Strong knowledge of airport ground operations, customer service, and safety management principles.
- Experience leading unionized and non-unionized teams is considered an asset.
- Demonstrated ability to lead in a fast-paced, dynamic environment.
- Strong problem-solving, decision-making, and relationship-building skills.
- Excellent verbal and written communication abilities.
- Proficiency with operational reporting and workforce planning.
- Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.
PAL Airlines values its employees and offers a competitive benefits package.
The Perks of being one of our PALs:
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Industry discounts
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Pension Plan with Employer Matching
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
More about this job
Responsibilities
Lead Montreal airport ground operations, including passenger services, ramp operations, baggage handling, towing, commissary activities, and vendor performance, while ensuring safe, reliable, and compliant service. Develop frontline teams, improve customer experience and operational performance, monitor KPIs, manage resources and budgets, and coordinate with internal teams and external partners.
Requirements
Candidates must have at least five years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment, along with strong knowledge of ground operations, customer service, and safety management. The role requires bilingual French and English communication, strong leadership and problem-solving abilities, and proficiency in operational reporting and workforce planning; experience with unionized and non-unionized teams is an asset.
Skills
- Airport Operations
- Ground Operations
- Team Leadership
- Safety Management
- Regulatory Compliance
- Customer Service
- Operational Planning
- Workforce Scheduling
- Performance Management
- Budget Management
- Cost Control
- Problem-Solving
- Decision-Making
- Relationship Building
- Operational Reporting
- Bilingual Communication
Benefits
- Personal Travel Privileges
- Industry Discounts
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Pension Plan With Employer Matching
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Management & Leadership
- Logistics
- Customer Service & Support
- Security & Safety
Keywords
- Airport Operations
- Ground Operations
- Passenger Services
- Ramp Operations
- Baggage Handling
- Vendor Performance
- Flight Operations
- Maintenance
- System Operations Control
- Transport Canada
- Safety Management System
- Station Audits
- Inspections
- Investigations
- Corrective Actions
- Workforce Planning
- Scheduling
- Key Performance Indicators
- On-Time Performance
- Operational Reporting
- Budget Management
- Cost Control
- Airport Authorities
- Regulatory Compliance
- Customer Experience
- French-English Bilingualism