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PAL Airlines

Ground Operations Manager

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Keep Operations Moving. Keep Customers Connected.

At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.

What You'll Do:

Lead Airport Operations
- Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor performance.
- Ensure flights are supported safely, efficiently, and in accordance with established schedules and operational standards.
- Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.
- Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
- Ensure PAL Airlines operations comply with Transport Canada and other applicable Canadian authority regulations.
- Establish work schedules and procedures for the tow team and commissary team and coordinate activities with other departments.
- Produce and verify towing staff time sheets.
Champion Safety & Compliance
- Foster a strong safety culture through active participation in PAL Airlines' Safety Management System (SMS).
- Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational standards.
- Conduct station audits, inspections, investigations, and corrective action follow-up as required.
- Monitor third-party service providers and contractors to ensure adherence to safety and service expectations.
Lead and Develop Teams
- Recruit, coach, mentor, and develop frontline leaders and operational employees.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Manage employee performance, attendance, training, and development initiatives.
- Support workforce planning and scheduling to ensure operational requirements are met.
Deliver Exceptional Customer Service
- Ensure a consistent and positive customer experience throughout all stages of the airport journey.
- Support the resolution of customer service issues and operational disruptions.
- Partner with station leaders to identify opportunities for service enhancements and operational improvements.
- Balance customer satisfaction with safety, efficiency, and regulatory requirements.
Drive Operational Results
- Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational efficiency.
- Prepare and present station performance reports and recommendations.
- Manage operational budgets, resource allocation, and cost-control initiatives.
- Build strong relationships with airport authorities, regulatory agencies, and business partners.

What You'll Bring:

Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Strong knowledge of airport ground operations, customer service, and safety management principles.
Experience leading unionized and non-unionized teams is considered an asset.
Demonstrated ability to lead in a fast-paced, dynamic environment.
Strong problem-solving, decision-making, and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with operational reporting and workforce planning.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready to Lead on the Ground?

If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

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More about this job

Responsibilities

Lead Montreal base airport operations, including passenger services, ramp operations, baggage handling, towing, commissary activities, and vendor performance, while ensuring safe, efficient, compliant flight support. Develop frontline teams, improve customer service and operational performance, monitor KPIs and budgets, and coordinate with internal departments, airport authorities, regulators, and business partners.

Requirements

Requires at least five years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment, along with strong knowledge of ground operations, customer service, and safety management. Candidates must be bilingual in French and English and demonstrate leadership, problem-solving, communication, relationship-building, operational reporting, and workforce-planning abilities.

Skills

Airport Operations
Ground Operations
Safety Management
Regulatory Compliance
Team Leadership
Employee Coaching and Development
Workforce Planning
Scheduling
Customer Service
Operational Reporting
KPI Monitoring
Budget Management
Cost Control
Problem-Solving
Decision-Making

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Ground Operations
Passenger Services
Ramp Operations
Baggage Handling
Tow Team
Commissary Team
Vendor Performance
Flight Operations
Maintenance
System Operations Control
Transport Canada
Safety Management System
Station Audits
Inspections
Investigations
Corrective Actions
Unionized Teams
Customer Experience
Operational Disruptions
Key Performance Indicators
On-Time Performance
Operational Budgets
Resource Allocation
Cost Control
Workforce Planning
Scheduling
French-English Bilingualism

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