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Added 12 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
Priority Worldwide is seeking an experienced Station Manager to lead the overall operations, performance, and continued growth of our Montreal station.
Added 12 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
Added 12 mins ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
…well as other organizational tasks related to patient unit operations and acts in a clinical leadership role in the coordination of patient care for all assigned patients. Reporting to the…
Added 12 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager, Medically Integrated Program, the successful applicant will be responsible for providing evidence based, comprehensive, safe, effective and ethical…
Added 12 mins ago
II
Lead Business Analyst
ITC Infotech
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients…
Added 12 mins ago
RS
API 653 Inspector
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…team. This is a full-time permanent position reporting to the Operations Manager and will be based out of Calgary, AB, with travel to and from multiple worksites throughout…
Added 12 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 12 mins ago
RS
CEDO Technician
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…team. This full-time position will report into the Division Manager and support operations throughout…
Added 13 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Supports customer requests for banking services, including handling transactions and customer inquiries.
Added 13 mins ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
Stays abreast of consumer needs, industry trends and best practices, and the regulatory environment as it relates to the products and services provided.
Added 13 mins ago
H
H&M Store Manager
H&M
Dartmouth, NS
- Full-time
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
Added 13 mins ago
Administrative Assistant
Talent Acquisition - Achev
Mississauga, ON
The Administrative Assistant, reporting to the Manager, Career & Newcomer Services, will provide outstanding customer service and general administrative support to the Care Forward Project.…
Added 13 mins ago
DL
P/T Driver
Deibel Laboratories
Brampton, ON
- $17 to $18.25 CAD / hour
- Part-time
Since 1967, Deibel Laboratories has operated several private food testing facilities providing services in both Microbiology and Chemistry testing. We play an integral role in food and…
Added 13 mins ago
CI
Cash Manager
Cooke Inc.
Saint John, NB
- Full-time
We are seeking a Cash Manager to lead Cooke’s global cash and liquidity management, including daily cash positioning, cash flow forecasting, and payment operations. Reporting to the…
Added 13 mins ago
YU
Facilities Assistant
Yorkville University
Toronto, ON
- Full-time
Practical facilities growth. You will work closely with an experienced Manager, Facilities who can help you deepen your understanding of campus operations, maintenance routines, vendor…
Added 43 mins ago
C
Operations Assistant - EXCEL - Bank/Finance
Collabera
Toronto, ON
- $20 to $22 CAD / hour
- Contract
Note: Advanced Excel skills and financial services experience are mandatory. The manager will reject profiles that do not have both.
Added 43 mins ago
K
Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 43 mins ago
FD
Gestionnaire intérimaire, traitement des dons / Interim Manager, Gift Processing
Fondation du Centre universitaire de santé McGill / McGill University Health Centre Foundation
Montreal, QC
- Temporary
Reporting to the Vice-President, Finance, Data and Compliance, the Interim Manager, Gift Processing is responsible for overseeing the day-to-day activities of the Data Team during the…
Added 43 mins ago
Project Lead - Nuclear Services
E.S. FOX LIMITED
Tiverton, ON
E.S. Fox Limited Nuclear Services Division is a people-first, environmentally conscious, socially responsible, Engineering, Procurement, and Construction (EPC) provider in the nuclear…
Added 59 mins ago
Supply Chain Systems and Optimization Manager
HF Sinclair
Mississauga, ON
Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a Supply Chain Systems & Optimization Manager. The Supply Chain Systems & Optimization Manager is responsible for…
Added 59 mins ago
C
Account Manager, Customer Lifecycle (BC & Alberta)
Cansel
Calgary, AB · Burnaby, BC
- $55,000 CAD / year
- Full-time
Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 59 mins ago
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Account Manager, Customer Lifecycle (Ontario & Quebec)
Cansel
Richmond Hill, ON · Montreal, QC
- $55,000 CAD / year
- Full-time
Cansel is looking for a Customer Lifecycle Account Manager to manage and grow relationships with existing customers throughout their asset lifecycle.
Added 59 mins ago
CN
Attendant, Ramp
Canadian North
Ottawa, ON
- Full-time
As a Ramp Attendant, you will play a key role in supporting safe and efficient ground operations. Under the direction of the Ramp Coordinator, you will be responsible for performing a…
Added 59 mins ago
UH
Incident Coordinator
University Health Network
Toronto, ON
- Contract
Added 59 mins ago
UG
Area Manager, Ontario
Umdasch Group
Bolton, ON · Caledon, Ontario
- Full-time
…decision-making while ensuring collaboration with Technical, Operations, Commercial teams. The Area Manager plays a pivotal role in shaping Doka’s presence in the market, ensuring customer…

PAL Airlines

Ground Operations Manager

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Keep Operations Moving. Keep Customers Connected.

At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.

What You'll Do:

Lead Airport Operations
- Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor performance.
- Ensure flights are supported safely, efficiently, and in accordance with established schedules and operational standards.
- Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.
- Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
- Ensure PAL Airlines operations comply with Transport Canada and other applicable Canadian authority regulations.
- Establish work schedules and procedures for the tow team and commissary team and coordinate activities with other departments.
- Produce and verify towing staff time sheets.
Champion Safety & Compliance
- Foster a strong safety culture through active participation in PAL Airlines' Safety Management System (SMS).
- Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational standards.
- Conduct station audits, inspections, investigations, and corrective action follow-up as required.
- Monitor third-party service providers and contractors to ensure adherence to safety and service expectations.
Lead and Develop Teams
- Recruit, coach, mentor, and develop frontline leaders and operational employees.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Manage employee performance, attendance, training, and development initiatives.
- Support workforce planning and scheduling to ensure operational requirements are met.
Deliver Exceptional Customer Service
- Ensure a consistent and positive customer experience throughout all stages of the airport journey.
- Support the resolution of customer service issues and operational disruptions.
- Partner with station leaders to identify opportunities for service enhancements and operational improvements.
- Balance customer satisfaction with safety, efficiency, and regulatory requirements.
Drive Operational Results
- Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational efficiency.
- Prepare and present station performance reports and recommendations.
- Manage operational budgets, resource allocation, and cost-control initiatives.
- Build strong relationships with airport authorities, regulatory agencies, and business partners.

What You'll Bring:

Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Strong knowledge of airport ground operations, customer service, and safety management principles.
Experience leading unionized and non-unionized teams is considered an asset.
Demonstrated ability to lead in a fast-paced, dynamic environment.
Strong problem-solving, decision-making, and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with operational reporting and workforce planning.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready to Lead on the Ground?

If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

Apply About employer

More about this job

Responsibilities

Lead Montreal base airport operations, including passenger services, ramp operations, baggage handling, towing, commissary activities, and vendor performance, while ensuring safe, efficient, compliant flight support. Develop frontline teams, improve customer service and operational performance, monitor KPIs and budgets, and coordinate with internal departments, airport authorities, regulators, and business partners.

Requirements

Requires at least five years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment, along with strong knowledge of ground operations, customer service, and safety management. Candidates must be bilingual in French and English and demonstrate leadership, problem-solving, communication, relationship-building, operational reporting, and workforce-planning abilities.

Skills

Airport Operations
Ground Operations
Safety Management
Regulatory Compliance
Team Leadership
Employee Coaching and Development
Workforce Planning
Scheduling
Customer Service
Operational Reporting
KPI Monitoring
Budget Management
Cost Control
Problem-Solving
Decision-Making

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Ground Operations
Passenger Services
Ramp Operations
Baggage Handling
Tow Team
Commissary Team
Vendor Performance
Flight Operations
Maintenance
System Operations Control
Transport Canada
Safety Management System
Station Audits
Inspections
Investigations
Corrective Actions
Unionized Teams
Customer Experience
Operational Disruptions
Key Performance Indicators
On-Time Performance
Operational Budgets
Resource Allocation
Cost Control
Workforce Planning
Scheduling
French-English Bilingualism

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