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Added 14 mins ago
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Responsable des têtes de versions avion / Version Manager (CPD VM)
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 14 mins ago
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Gestion performance financiere & optimisation programme / Financial performance & program improvement
Airbus
Mirabel, QC
- Full-time
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Passenger Service Agent
Alliance Ground International
Edmonton, AB · YEG Airport
- Part-time
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
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13621- Employer Specialist
S.U.C.C.E.S.S.
Burnaby, BC
- Part-time
- Temporary
…The Employer Specialist works collaboratively with the Case Manager to support youths in obtaining successful and sustainable…
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Project Coordinator - Utilities (New Graduate)
Ledcor
Edmonton, AB · Vancouver, BC · Toronto, ON · Saskatoon, SK
- Full-time
…resources to meet operational objectives along side the Project Manager. You will also assist in the project plan and schedule, ensure safety and quality control, as well as work with the…
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Assistant Store Manager Winners - Trinity Crossing
The TJX Companies, Inc.
Orleans, ON
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
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Maintenance & Reliability Manager
Bimeda
Cambridge, ON
- Full-time
Provide governance and leadership for the site calibration program, including use of BlueMountain, to ensure regulatory compliance, timely execution, appropriate escalation and continuous…
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Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
The individual will be expected to act as Project Manager on projects/initiatives related to SAP or relevant applications through their entire lifecycle, including estimating resource…
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Trade Compliance Manager
IDEX Corporation
Ottawa, ON
- Full-time
The Trade Compliance Manager will lead the Iridian Spectral Technologies compliance program and will be the main point of contact for the company’s Controlled Goods Program (CGP). In…
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Leasing Agent
Tribe Management inc
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…outstanding value. DMS was ranked Canada's 2nd largest apartment manager in Canada in May 2018 by Canadian Apartment Magazine and is currently managing over 18 million square feet with a…
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Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Windsor, ON
- Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
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SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Ottawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 14 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Alliston, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
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LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
NS
- Part-time
Reports to: District Asset Protection Manager or Supervisor
Added 14 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Halifax, NS
- Part-time
Reports to: District Asset Protection Manager or Supervisor
Added 14 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
NS
- Part-time
Reports to: District Asset Protection Manager or Supervisor
Added 14 mins ago
DC
Batcher
Dover Corporation
Cambridge, ON
- Full-time
Communicate any shortages or issues with materials to the Production Manager
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(CAN) Cashier
Walmart
London, ON
- Part-time
2. Processes all purchase transactions in a timely and efficient manner, including deactivation of merchandise with respect to the EAS Program.
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Certified Activity Aide-Casual
Extendicare
Peterborough, ON · Axm - Forest Trail
- Part-time
The incumbent will report to the Resident Program Manager.
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Project Manager II
Septodont
Cambridge, ON
- Full-time
We have an opportunity for a Project Manager II.
Added 14 mins ago
Growth Marketing Manager, Lifecycle
Lyft
Toronto, ON
Build and manage an experimentation program that drives measurable impact - from ideation through results, with a clear point of view on what to test
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MG
Housekeeping Team Lead
Mississaugua Golf & Country Club
ON · Mississauga, ON
- Full-time
Assist in coordinating regularly scheduled cleaning of carpets, blinds, chairs, windows, and other areas as directed by the Senior Facility Manager.
Added 14 mins ago
Project Lead - Nuclear Services
E.S. FOX LIMITED
Pickering, ON
Reporting to the Project Manager, the Project Lead is responsible for supporting the Project Manager with various project-related activities throughout the project lifecycle. The Project…
Added 14 mins ago
Project Manager - Nuclear Services
E.S. FOX LIMITED
Pickering, ON
Reporting to the Program Manager, the Project Manager is responsible for all aspects of the project, including scope, schedule, cost, safety, and quality. The Project Manager must ensure…

PAL Airlines

Ground Operations Manager

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Keep Operations Moving. Keep Customers Connected.

At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.

What You'll Do:

Lead Airport Operations
- Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor performance.
- Ensure flights are supported safely, efficiently, and in accordance with established schedules and operational standards.
- Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.
- Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
- Ensure PAL Airlines operations comply with Transport Canada and other applicable Canadian authority regulations.
- Establish work schedules and procedures for the tow team and commissary team and coordinate activities with other departments.
- Produce and verify towing staff time sheets.
Champion Safety & Compliance
- Foster a strong safety culture through active participation in PAL Airlines' Safety Management System (SMS).
- Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational standards.
- Conduct station audits, inspections, investigations, and corrective action follow-up as required.
- Monitor third-party service providers and contractors to ensure adherence to safety and service expectations.
Lead and Develop Teams
- Recruit, coach, mentor, and develop frontline leaders and operational employees.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Manage employee performance, attendance, training, and development initiatives.
- Support workforce planning and scheduling to ensure operational requirements are met.
Deliver Exceptional Customer Service
- Ensure a consistent and positive customer experience throughout all stages of the airport journey.
- Support the resolution of customer service issues and operational disruptions.
- Partner with station leaders to identify opportunities for service enhancements and operational improvements.
- Balance customer satisfaction with safety, efficiency, and regulatory requirements.
Drive Operational Results
- Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational efficiency.
- Prepare and present station performance reports and recommendations.
- Manage operational budgets, resource allocation, and cost-control initiatives.
- Build strong relationships with airport authorities, regulatory agencies, and business partners.

What You'll Bring:

Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Strong knowledge of airport ground operations, customer service, and safety management principles.
Experience leading unionized and non-unionized teams is considered an asset.
Demonstrated ability to lead in a fast-paced, dynamic environment.
Strong problem-solving, decision-making, and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with operational reporting and workforce planning.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready to Lead on the Ground?

If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

Apply About employer

More about this job

Responsibilities

Lead Montreal base airport operations, including passenger services, ramp operations, baggage handling, towing, commissary activities, and vendor performance, while ensuring safe, efficient, compliant flight support. Develop frontline teams, improve customer service and operational performance, monitor KPIs and budgets, and coordinate with internal departments, airport authorities, regulators, and business partners.

Requirements

Requires at least five years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment, along with strong knowledge of ground operations, customer service, and safety management. Candidates must be bilingual in French and English and demonstrate leadership, problem-solving, communication, relationship-building, operational reporting, and workforce-planning abilities.

Skills

Airport Operations
Ground Operations
Safety Management
Regulatory Compliance
Team Leadership
Employee Coaching and Development
Workforce Planning
Scheduling
Customer Service
Operational Reporting
KPI Monitoring
Budget Management
Cost Control
Problem-Solving
Decision-Making

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Ground Operations
Passenger Services
Ramp Operations
Baggage Handling
Tow Team
Commissary Team
Vendor Performance
Flight Operations
Maintenance
System Operations Control
Transport Canada
Safety Management System
Station Audits
Inspections
Investigations
Corrective Actions
Unionized Teams
Customer Experience
Operational Disruptions
Key Performance Indicators
On-Time Performance
Operational Budgets
Resource Allocation
Cost Control
Workforce Planning
Scheduling
French-English Bilingualism

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