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Added 13 mins ago
WM
Sales Associate Full Time - The Pen Centre
Wow! Mobile Boutique
St. Catharines, ON
- Full-time
Complete daily operations tasks, such as opening & closing the kiosk
Added 13 mins ago
HX
Sales Specialist, 10XTO Athletic Club
Hotel X Toronto, A Destination by Hyatt Hotel
Toronto, ON
- Full-time
The Membership Sales Specialist reports directly to the General Manager of 10XTO and is responsible for welcoming and engaging with prospective members, cultivating new membership sales, as…
Added 13 mins ago
SE
Supervisor, Manufacturing Operations Management
Schneider Electric
Brossard, QC
- Full-time
As a Manufacturing Operations Supervisor in Brossard, you will be at the heart of this environment. You will lead production teams, coordinate resources and priorities, and work closely…
Added 13 mins ago
CE
Technical Sales Specialist – Wear Solutions
Castolin Eutectic
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
5+ years of relevant wear solutions experience as a maintenance manager, plant manager, millwright, sales professional or similar role in one or more of the following industries: mining,…
Added 13 mins ago
CE
Business Development Manager – Mining Solutions
Castolin Eutectic
Remote, Canada
- $110,000 to $150,000 CAD / year
- Full-time
- Remote
At Castolin Eutectic, we offer the opportunity to develop your own territory, establish relationships with mining operations across Timmins and surrounding communities, and grow a business…
Added 13 mins ago
AG
Manager, Financial Reporting
Alamos Gold Inc.
Toronto, ON
- Full-time
Alamos is a Canadian-based intermediate gold producer with diversified production from three operations in North America. This includes the Island Gold District and Young-Davidson mine in…
Added 13 mins ago
BR
Vice President of US Operations
Brodie Rec League
Toronto, ON
- Full-time
…you'll direct the build of the operating system (playbook, training, certification, tooling and scorecards) that lets any League Manager in any US city run a Brodie night to one standard,…
Added 13 mins ago
Associate Sales Development Manager
Motive
Toronto, ON
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance…
Added 13 mins ago
FG
Flying Tiger Copenhagan Shift Leader-Vaughan Mills
Fox Group Canada Inc.
ON
- Part-time
…in the Canadian retail landscape, complementing our existing operations of Mango, Laline, Fox Home, and Nike (operated by Retailors). This collaboration marks an exciting chapter in our…
Added 13 mins ago
SC
Regional Services Manager
Staples Canada
Saskatoon, SK
- Full-time
The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role…
Added 27 mins ago
RE
Project Estimator
Rising Edge Group
AB · Edmonton, AB
- Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 28 mins ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
Priority Worldwide is seeking an experienced Station Manager to lead the overall operations, performance, and continued growth of our Montreal station.
Added 28 mins ago
S
Welding Engineer / EIT / Technologist
SGS
Nisku, AB
- Full-time
…and parameter monitoring. This role supports both internal operations and client-facing projects under the guidance of the Welding Engineering Manager. Responsibilities include assisting in…
Added 28 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 28 mins ago
NA
Customer Operations Coordinator
Normac Adhesive Products Inc.
Burlington, ON
- Full-time
Position Summary: The Customer Operations Coordinator is responsible for managing the day-to-day customer order process from receipt of a purchase order through release for shipment. The…
Added 28 mins ago
RS
CEDO Technician
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…team. This full-time position will report into the Division Manager and support operations throughout…
Added 28 mins ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Added 28 mins ago
B
Personal Banking Associate
BMO
Richmond, BC
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 28 mins ago
H
H&M Store Manager
H&M
Dartmouth, NS
- Full-time
As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial curation & standards according to the store…
Added 28 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Tsawwassen, BC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 28 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Sarnia, ON
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 28 mins ago
Administrative Assistant
Talent Acquisition - Achev
Mississauga, ON
The Administrative Assistant, reporting to the Manager, Career & Newcomer Services, will provide outstanding customer service and general administrative support to the Care Forward Project.…
Added 28 mins ago
C
Food Service Supervisor Full Time
Cook
Bedford, NS
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 28 mins ago
YU
Facilities Assistant
Yorkville University
Toronto, ON
- Full-time
…decide what you can resolve, and know when to escalate to the Manager, Facilities, building operations, IT, security, or a vendor. In a student-facing environment, you will bring a steady,…
Added 44 mins ago
Management and Sales Trainee
Sherwin-Williams
Mississauga, ON
The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’…

PAL Airlines

Ground Operations Manager

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Experience: Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Posting language: English
Posted: Oct 20, 2026

Original job description

Keep Operations Moving. Keep Customers Connected.

At PAL Airlines, our success begins on the ground. We are looking for an experienced and motivated Ground Operations Manager to lead airport operations at our Montreal, QC base, ensuring the safe, efficient, and reliable delivery of services while creating a positive experience for our customers and employees.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced operational environment, enjoys building high-performing teams, and is passionate about aviation excellence.

What You'll Do:

Lead Airport Operations
- Oversee all day-to-day ground operations at Montréal base, including passenger services, ramp operations, baggage handling, and vendor performance.
- Ensure flights are supported safely, efficiently, and in accordance with established schedules and operational standards.
- Monitor station performance and implement initiatives to improve operational effectiveness, customer service, and on-time performance.
- Collaborate closely with Flight Operations, Maintenance, System Operations Control, and other internal stakeholders to support the safe movement of aircraft and passengers.
- Ensure PAL Airlines operations comply with Transport Canada and other applicable Canadian authority regulations.
- Establish work schedules and procedures for the tow team and commissary team and coordinate activities with other departments.
- Produce and verify towing staff time sheets.
Champion Safety & Compliance
- Foster a strong safety culture through active participation in PAL Airlines' Safety Management System (SMS).
- Ensure compliance with Transport Canada regulations, company policies, airport procedures, and operational standards.
- Conduct station audits, inspections, investigations, and corrective action follow-up as required.
- Monitor third-party service providers and contractors to ensure adherence to safety and service expectations.
Lead and Develop Teams
- Recruit, coach, mentor, and develop frontline leaders and operational employees.
- Promote a culture of accountability, teamwork, and continuous improvement.
- Manage employee performance, attendance, training, and development initiatives.
- Support workforce planning and scheduling to ensure operational requirements are met.
Deliver Exceptional Customer Service
- Ensure a consistent and positive customer experience throughout all stages of the airport journey.
- Support the resolution of customer service issues and operational disruptions.
- Partner with station leaders to identify opportunities for service enhancements and operational improvements.
- Balance customer satisfaction with safety, efficiency, and regulatory requirements.
Drive Operational Results
- Monitor key performance indicators (KPIs) related to safety, service, reliability, staffing, and operational efficiency.
- Prepare and present station performance reports and recommendations.
- Manage operational budgets, resource allocation, and cost-control initiatives.
- Build strong relationships with airport authorities, regulatory agencies, and business partners.

What You'll Bring:

Minimum 5 years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment.
Strong knowledge of airport ground operations, customer service, and safety management principles.
Experience leading unionized and non-unionized teams is considered an asset.
Demonstrated ability to lead in a fast-paced, dynamic environment.
Strong problem-solving, decision-making, and relationship-building skills.
Excellent verbal and written communication abilities.
Proficiency with operational reporting and workforce planning.

Language Requirements

Bilingualism (French and English) is required.
- Due to the nature of this role, the successful candidate will regularly communicate, both verbally and in writing, with employees, customers, airport authorities, regulators, and stakeholders throughout Québec and across Canada.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Ready to Lead on the Ground?

If you're passionate about operational excellence, safety, and delivering outstanding customer experiences, we invite you to join PAL Airlines as our next Ground Operations Manager – Montreal, QC base.

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

Apply About employer

More about this job

Responsibilities

Lead Montreal base airport operations, including passenger services, ramp operations, baggage handling, towing, commissary activities, and vendor performance, while ensuring safe, efficient, compliant flight support. Develop frontline teams, improve customer service and operational performance, monitor KPIs and budgets, and coordinate with internal departments, airport authorities, regulators, and business partners.

Requirements

Requires at least five years of leadership experience in airport operations, aviation, transportation, logistics, or a related operational environment, along with strong knowledge of ground operations, customer service, and safety management. Candidates must be bilingual in French and English and demonstrate leadership, problem-solving, communication, relationship-building, operational reporting, and workforce-planning abilities.

Skills

Airport Operations
Ground Operations
Safety Management
Regulatory Compliance
Team Leadership
Employee Coaching and Development
Workforce Planning
Scheduling
Customer Service
Operational Reporting
KPI Monitoring
Budget Management
Cost Control
Problem-Solving
Decision-Making

Benefits

Personal Travel Privileges
Airline Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Airport Operations
Ground Operations
Passenger Services
Ramp Operations
Baggage Handling
Tow Team
Commissary Team
Vendor Performance
Flight Operations
Maintenance
System Operations Control
Transport Canada
Safety Management System
Station Audits
Inspections
Investigations
Corrective Actions
Unionized Teams
Customer Experience
Operational Disruptions
Key Performance Indicators
On-Time Performance
Operational Budgets
Resource Allocation
Cost Control
Workforce Planning
Scheduling
French-English Bilingualism

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