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PAL Airlines

Operations Lead

St. John's, NL, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 7, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

As one of the largest airlines in Atlantic Canada, PAL Airlines offers unique opportunities to fly in an array of locations from the most remote settings to the biggest cities in the country with 27 destinations in Newfoundland & Labrador, Nova Scotia, New Brunswick, Quebec, and Ontario. We are dedicated to providing air travelers with reliable, on-time performance, and an enjoyable travel experience. Our success is due to our people, and we’re looking for more great people to join our team.

PAL Airlines is also proud to be an Air Canada Express carrier, partnering with Air Canada to support and strengthen regional air service across Eastern Canada. Since our first Air Canada Express flight in 2023, our partnership has continued to grow, expanding our fleet and our role in connecting communities throughout Eastern Canada. This collaboration creates exciting opportunities for our team by serving more passengers and reaching more markets across Eastern Canada.

We are currently recruiting for a Operations Lead  for our St. John's, NL base!

As an Operations Lead at our St. John’s, NL base, you'll be at the forefront of our commercial scheduled service and charter flights, ensuring smooth operations through the use of advanced communication systems, operational control software, and innovative reporting tools. Your role will be pivotal in forecasting and mitigating delays, coordinating cross-departmental activities, and upholding the highest standards of safety and efficiency.

Duties and Responsibilities:

Oversee daily flight operations with precision and efficiency.
Lead a team of operations staff using modern crew resource management principles.
Play a key role in emergency response planning for PAL Airlines and associated companies.
Provide mentorship and training to junior team members, shaping the future of aviation operations.

Qualifications:

Certified Type-B Dispatcher with a passion for excellence, or;
Proven leadership skills with a minimum of 1-year experience in a similar operational environment.
A drive to excel, a commitment to teamwork, and a thirst for challenge.

Why work for PAL Airlines?

PAL Airlines values its employees and offers a competitive benefits package.

The Perks of being one of our PALs:

Personal travel privileges with PAL and interline agreements with multiple airlines
Industry discounts
Comprehensive health benefits including medical, dental, vision, and life insurance
Pension Plan with Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with people and take pride and ownership in what you do, then you’re the person we are looking for!

PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

#PALAirlines

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More about this job

Responsibilities

Oversee daily scheduled and charter flight operations, coordinating teams and departments to maintain safe, efficient service and forecast or mitigate delays. Lead and develop operations staff, contribute to emergency response planning, and support training and mentorship.

Requirements

Applicants must either hold Type-B Dispatcher certification or have proven leadership skills and at least one year of experience in a similar operational environment. The role also calls for teamwork, a drive to excel, and enthusiasm for challenging work.

Skills

Flight Operations Management
Team Leadership
Crew Resource Management
Emergency Response Planning
Delay Forecasting and Mitigation
Mentoring
Training
Operational Communication
Operational Reporting
Safety Management
Efficiency

Benefits

Personal Travel Privileges
Interline Travel Agreements
Industry Discounts
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan With Employer Matching
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs

Visa sponsorship

Not detected in the job text

Keywords

Type-B Dispatcher
Flight Operations
Scheduled Flights
Charter Flights
Operational Control Software
Communication Systems
Reporting Tools
Delay Forecasting
Delay Mitigation
Crew Resource Management
Emergency Response Planning
Aviation Safety
Operational Efficiency
Team Leadership
Mentoring
Training
Airline Operations

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