SMS & IOSA Lead
- St. John's, NL, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of aviation industry experience in a role such as pilot, flight attendant, dispatcher, ground operations.
- Posting language
- English
- Posted
Original job description
As one of the largest airlines in Atlantic Canada, PAL Airlines offers unique opportunities to fly in an array of locations from the most remote settings to the biggest cities in the country with 27 destinations throughout Eastern Canada. We are dedicated to providing air travelers with reliable, on-time performance, and an enjoyable travel experience. Our success is driven by our people, and we're looking for another great addition to our team.
This opportunity is ideal for a detail-oriented aviation professional with experience in Safety Management Systems (SMS), operational auditing, compliance, and risk management. The successful candidate will play a key role in supporting PAL Airlines' safety and quality programs, regulatory compliance activities, IOSA certification requirements, and airline partner programs.
PAL Airlines is seeking a full-time SMS & IOSA Lead to join our team in St. John’s, NL.
Reporting to the Senior Quality and Safety Manager, the SMS & IOSA Lead is responsible for supporting the ongoing effectiveness of the Safety Management System, coordinating IOSA certification activities, managing safety and compliance monitoring programs, supporting audit readiness, and driving continuous improvement initiatives across the organization. This role works closely with operational departments, management teams, and external stakeholders to promote safety performance, operational excellence, and compliance with industry best practices.
Duties & Responsibilities
PAL Airlines values its employees and offers a competitive benefits package.
The Perks of being one of our PALs:
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
This opportunity is ideal for a detail-oriented aviation professional with experience in Safety Management Systems (SMS), operational auditing, compliance, and risk management. The successful candidate will play a key role in supporting PAL Airlines' safety and quality programs, regulatory compliance activities, IOSA certification requirements, and airline partner programs.
PAL Airlines is seeking a full-time SMS & IOSA Lead to join our team in St. John’s, NL.
Reporting to the Senior Quality and Safety Manager, the SMS & IOSA Lead is responsible for supporting the ongoing effectiveness of the Safety Management System, coordinating IOSA certification activities, managing safety and compliance monitoring programs, supporting audit readiness, and driving continuous improvement initiatives across the organization. This role works closely with operational departments, management teams, and external stakeholders to promote safety performance, operational excellence, and compliance with industry best practices.
Duties & Responsibilities
- Coordinate external stakeholder safety and quality requirements:
- Serve as the primary contact for quality, safety, SMS, and IOSA program requirements.
- Complete and track safety notifications, occurrence reports, safety alerts, corrective actions, and follow-up activities through closure.
- Develop, maintain, and report on Safety Risk Profiles, Hazard Registers, Risk Registers, and associated mitigation strategies.
- Coordinate monthly and quarterly safety reviews and reporting.
- Participate in IOSA related code-share audits conducted by partner airlines and support shared audit activities.
- Maintain IOSA certification and conformance:
- Support ongoing IOSA certification and conformance with ISARP requirements.
- Monitor revisions to ISM and support operational departments in implementing applicable requirements.
- Provide IOSA support to operational disciplines: Flight Operations, Dispatch, and Cabin Safety.
- Conduct mandatory observations and BETA audits in support of IOSA certification.
- Administer IATA databases and reporting systems.
- Conduct audits and manage compliance activities:
- Plan and complete audits in accordance with the internal audit program, verify findings, and coordinate follow-up through closure.
- Maintain audit documentation and supporting evidence and track findings in the reporting system through closure.
- Support the development and maintenance of quality and safety procedures, manuals, audit tools, and compliance processes.
- Support company SMS programs and safety performance:
- Compile, analyze, and present safety performance data, including KPI monitoring and trend analysis.
- Work with departmental managers and operational leaders to identify hazards, assess risk, develop corrective actions, and improve safety performance.
- Coordinate and monitor corrective and preventive actions arising from audits, assessments, investigations, and safety reviews.
- Promote proactive reporting, hazard identification, risk management, and continuous improvement.
- Complete other duties as assigned in support of the Quality, SMS, IOSA, and external stakeholder programs.
- 2+ years of aviation industry experience in a role such as pilot, flight attendant, dispatcher, ground operations.
- Post-secondary education or an equivalent combination of training and relevant experience.
- Experience supporting Safety Management Systems (SMS); IOSA program or audit experience is a strong asset.
- Strong communication, analytical, organizational, and problem-solving skills, with excellent attention to detail.
- Proficiency with Microsoft Office and web-based applications.
- Ability to travel and obtain and maintain required airport security clearance.
PAL Airlines values its employees and offers a competitive benefits package.
The Perks of being one of our PALs:
- Personal travel privileges with PAL and interline agreements with multiple airlines
- Industry discounts
- Comprehensive health benefits including medical, dental, vision, and life insurance
- Pension Plan with Employer Matching
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
PAL Airlines is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported, and respected. Candidates of all backgrounds are encouraged to apply.
Only those candidates selected for an interview will be contacted. Thank you.
#PALAirlines
More about this job
Responsibilities
Support the airline’s Safety Management System, coordinate IOSA certification and conformance activities, and manage audits, compliance monitoring, safety reporting, and corrective actions. Analyze safety performance and work with operational teams and external stakeholders to identify risks, improve safety, and maintain regulatory and industry compliance.
Requirements
Requires at least two years of aviation industry experience and post-secondary education or an equivalent combination of training and relevant experience. Experience supporting SMS is expected, while IOSA program or audit experience is an asset; strong communication, analytical, organizational, and problem-solving skills, Microsoft Office proficiency, and the ability to travel and maintain airport security clearance are also required.
Skills
- Safety Management Systems
- IOSA Certification
- Operational Auditing
- Regulatory Compliance
- Risk Management
- Safety Performance Analysis
- Audit Planning
- Corrective Action Management
- Hazard Identification
- Compliance Monitoring
- Safety Reporting
- Continuous Improvement
- Communication
- Analytical Skills
- Microsoft Office
- Attention to Detail
Benefits
- Personal Travel Privileges
- Interline Travel Agreements
- Industry Discounts
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Pension Plan With Employer Matching
- Employee Stock Purchase Plan
- Employee Tuition Assistance Program
- Employee and Family Assistance Programs
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Transportation
- Management & Leadership
Keywords
- Safety Management System
- IOSA
- ISARP
- ISM
- Aviation Safety
- Operational Auditing
- Compliance Monitoring
- Regulatory Compliance
- Risk Management
- Safety Risk Profiles
- Hazard Registers
- Risk Registers
- Safety Notifications
- Occurrence Reports
- Safety Alerts
- Corrective Actions
- Preventive Actions
- Audit Readiness
- Internal Audit Program
- BETA Audits
- Code-Share Audits
- Safety Performance Indicators
- KPI Monitoring
- Trend Analysis
- IATA Databases
- Flight Operations
- Dispatch
- Cabin Safety
- Microsoft Office
- Airport Security Clearance