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Client Service Manager
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Paladin Security Group Ltd

Client Service Manager

Toronto, ON, Canada
Etobicoke, ON, Canada

$75,000 to $90,000 CAD / year · Full-time

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Job details

Pay: $75,000 to $90,000 CAD / year
Job type: Full-time
Apply by: Dec 13, 2026
Experience: 3-5 years of industry experience in a leadership position is considered an important asset
Posting language: English
Posted: Nov 13, 2026

Original job description

Internal Posting Date: November 2nd, 2026

Internal Closing Date: November 6th, 2026

External Closing Date: December 4th, 2026

This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.

Job Description

Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
Develops implements, maintains and evaluates the security programs for Paladin’s contracts
Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
Takes ownership of staff and client issues and supports the timely response to both groups
Develops and maintains excellent relationships with the clients in the portfolio
Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date

Qualifications

3-5 years of industry experience in a leadership position is considered an important asset
Class G Driver’s License is required
Excellent interpersonal and communication skills
High level of professionalism
Ability to write comprehensive reports and maintain proper records
Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
Must have strong leadership, social interaction and organizational skills
Proficiency in Microsoft Office software
Ability to write and present proposals to large organizations

Why choose Paladin?

Industry-leading culture focused on people and service excellence.
Opportunities for growth and internal promotion.
Collaborative and supportive leadership environment.
Professional development and certification support.
Great Place To Work Certified™ 2026

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More about this job

Responsibilities

Lead and develop security programs across Paladin’s healthcare and non-healthcare contracts, coordinating resources and implementation strategies to meet contractual obligations. Maintain strong client and staff relationships, address issues, support hiring and training, and monitor accounts receivable.

Requirements

Three to five years of industry experience in a leadership position is considered an important asset, and a Class G driver’s license is required. Candidates should have strong leadership, communication, interpersonal, and organizational skills; proficiency in Microsoft Office; report-writing ability; and working knowledge of relevant safety, building, security, and privacy standards.

Skills

Leadership
Security Program Management
Staff Scheduling And Resource Coordination
Staff Development
Emergency Response
Life Safety
Human Resources Support
Training And Employee Orientation
Accounts Receivable Monitoring
Interpersonal Communication
Report Writing
Recordkeeping
Knowledge Of Fire Safety And Building Codes
Privacy Protection
Microsoft Office

Benefits

Opportunities For Growth And Internal Promotion
Collaborative And Supportive Leadership Environment
Professional Development And Certification Support

Visa sponsorship

Not detected in the job text

Keywords

Security Programs
Healthcare Security
Security Operations
Contractual Obligations
Resource Scheduling
Client Relations
Staff Leadership
Emergency Response
Life Safety
Human Resources
Interviews
Site Training
Employee Orientation
Accounts Receivable
Fire Safety
Building Codes
Security Standards
Privacy Protection
Microsoft Office
Class G Driver’s License
Proposal Writing
Report Writing
Recordkeeping

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Jobs in Canada