Client Service Manager
- Toronto, ON, Canada
- Etobicoke, ON, Canada
$75,000 to $90,000 CAD / year · Full-time
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Job details
- Pay
- $75,000 to $90,000 CAD / year
- Job type
- Full-time
- Apply by
- Experience
- 3-5 years of industry experience in a leadership position is considered an important asset
- Posting language
- English
- Posted
Original job description
Internal Posting Date: November 2nd, 2026
Internal Closing Date: November 6th, 2026
External Closing Date: December 4th, 2026
This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.
Job Description
Internal Closing Date: November 6th, 2026
External Closing Date: December 4th, 2026
This leadership position will champion the leadership and growth of Paladin Security Group’s security programs for all Paladin health care and non-healthcare contracts in Toronto, Ontario. You will be challenged to develop and coordinate implementation strategies to support all of our operations and security program; and developing the capacity of Paladin staff to respond effectively to security and life safety emergencies.
Job Description
- Assists in the development of short term and longer range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group
- Develops implements, maintains and evaluates the security programs for Paladin’s contracts
- Oversees and schedule the appropriate resources to ensure all of the company’s contractual obligations are met
- Takes ownership of staff and client issues and supports the timely response to both groups
- Develops and maintains excellent relationships with the clients in the portfolio
- Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company’s contractual obligations
- Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio
- Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met
- Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date
- 3-5 years of industry experience in a leadership position is considered an important asset
- Class G Driver’s License is required
- Excellent interpersonal and communication skills
- High level of professionalism
- Ability to write comprehensive reports and maintain proper records
- Working knowledge of appropriate legislation and provincial/national standards on fire safety, building codes, security, and protection of privacy
- Must have strong leadership, social interaction and organizational skills
- Proficiency in Microsoft Office software
- Ability to write and present proposals to large organizations
- Industry-leading culture focused on people and service excellence.
- Opportunities for growth and internal promotion.
- Collaborative and supportive leadership environment.
- Professional development and certification support.
- Great Place To Work Certified™ 2026
More about this job
Responsibilities
Lead and develop security programs across Paladin’s healthcare and non-healthcare contracts, coordinating resources and implementation strategies to meet contractual obligations. Maintain strong client and staff relationships, address issues, support hiring and training, and monitor accounts receivable.
Requirements
Three to five years of industry experience in a leadership position is considered an important asset, and a Class G driver’s license is required. Candidates should have strong leadership, communication, interpersonal, and organizational skills; proficiency in Microsoft Office; report-writing ability; and working knowledge of relevant safety, building, security, and privacy standards.
Skills
- Leadership
- Security Program Management
- Staff Scheduling And Resource Coordination
- Staff Development
- Emergency Response
- Life Safety
- Human Resources Support
- Training And Employee Orientation
- Accounts Receivable Monitoring
- Interpersonal Communication
- Report Writing
- Recordkeeping
- Knowledge Of Fire Safety And Building Codes
- Privacy Protection
- Microsoft Office
Benefits
- Opportunities For Growth And Internal Promotion
- Collaborative And Supportive Leadership Environment
- Professional Development And Certification Support
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Management & Leadership
- Customer Service & Support
- Human Resources
- Finance & Accounting
Keywords
- Security Programs
- Healthcare Security
- Security Operations
- Contractual Obligations
- Resource Scheduling
- Client Relations
- Staff Leadership
- Emergency Response
- Life Safety
- Human Resources
- Interviews
- Site Training
- Employee Orientation
- Accounts Receivable
- Fire Safety
- Building Codes
- Security Standards
- Privacy Protection
- Microsoft Office
- Class G Driver’s License
- Proposal Writing
- Report Writing
- Recordkeeping