Dispatch Officer
- Halifax, NS, Canada
$20.5 CAD / hour · Full-time
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Job details
- Pay
- $20.5 CAD / hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About The Role
As a Healthcare Dispatch Officer at the Halifax Infirmary, you serve as the critical communication hub for security operations within a major regional trauma center. In this role, you will manage incoming emergency and routine calls, prioritize security responses, dispatch personnel, and ensure clear communication between healthcare staff, security officers, and facility management.
This role exists to maintain a safe, secure, and well-coordinated environment for patients, healthcare workers, and visitors. If you are organized, calm under pressure, and looking for a meaningful career in public safety within a supportive organization, this position offers stability, professional growth, and competitive compensation.
Day-to-Day Responsibilities
What Success Looks Like
Pay Rate: $20.50 per hour
We provide comprehensive support and options designed to fit your lifestyle, including:
Must-Have Qualifications
This is a full-time position located on-site at the Halifax Infirmary in Halifax, NS. Security dispatch operates 24/7, 365 days a year. Candidates must be available to work a rotating shift schedule that includes 12-hour day and night shifts (such as 8:00 AM – 8:00 PM, 8:00 PM – 8:00 AM, or 12:00 PM – 8:00 AM).
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
As a Healthcare Dispatch Officer at the Halifax Infirmary, you serve as the critical communication hub for security operations within a major regional trauma center. In this role, you will manage incoming emergency and routine calls, prioritize security responses, dispatch personnel, and ensure clear communication between healthcare staff, security officers, and facility management.
This role exists to maintain a safe, secure, and well-coordinated environment for patients, healthcare workers, and visitors. If you are organized, calm under pressure, and looking for a meaningful career in public safety within a supportive organization, this position offers stability, professional growth, and competitive compensation.
Day-to-Day Responsibilities
What Success Looks Like
- Answer emergency and non-emergency calls promptly, evaluating requests to determine priority and urgency.
- Dispatch security officers and coordinate alarm responses following specific facility protocols.
- Monitor and accurately update alarm monitoring systems and incident management software.
- Use Microsoft Office tools (Word, Excel, Outlook) to log activities, draft reports, and maintain accurate records.
- Create and issue hospital identification cards for staff and authorized visitors.
- Communicate clearly and professionally with security guards, supervisors, medical staff, and emergency services.
- Consistently demonstrate sound judgment and composure during critical, high-stress incidents.
- Build strong, collaborative working relationships across hospital departments and security teams.
- Handle sensitive and confidential information with care and strict adherence to privacy standards.
- Maintain a high level of accuracy and speed when handling dispatch software and facility access controls.
Pay Rate: $20.50 per hour
We provide comprehensive support and options designed to fit your lifestyle, including:
- On-demand daily pay options (access your earned wages when you need them).
- Medical, dental, and life insurance benefits.
- Paid vacation and paid sick time.
- Company-paid Nova Scotia Security License renewal.
- Free uniforms, along with a dry cleaning and alteration allowance.
- Ongoing training and career advancement opportunities.
Must-Have Qualifications
- High School Diploma or GED equivalent.
- Ability to obtain and maintain a valid Nova Scotia Security License (Paladin will cover the cost).
- Valid Intermediate First Aid and CPR Level C certification from a CSA-approved provider.
- Fluency in English (both written and spoken) with clear verbal communication skills.
- Proficiency in basic computer operation and Microsoft Office applications (Word, Excel, Outlook).
- Proven ability to stay calm, organized, and focused in fast-paced or demanding situations.
- Ability to work rotating 12-hour shifts, including days, nights, weekends, and holidays.
- Previous experience in dispatching, emergency communications, or call center environments.
- Prior experience working in security or healthcare facilities.
This is a full-time position located on-site at the Halifax Infirmary in Halifax, NS. Security dispatch operates 24/7, 365 days a year. Candidates must be available to work a rotating shift schedule that includes 12-hour day and night shifts (such as 8:00 AM – 8:00 PM, 8:00 PM – 8:00 AM, or 12:00 PM – 8:00 AM).
Why Join Our Team?
Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
More about this job
Responsibilities
Handle emergency and routine calls, assess urgency, dispatch security officers, coordinate alarm responses, and monitor incident and alarm systems. Maintain accurate records and reports, issue identification cards, and communicate with hospital staff, security teams, supervisors, and emergency services.
Requirements
Requires a high school diploma or GED, eligibility for a Nova Scotia Security License, valid Intermediate First Aid and CPR Level C certification, English fluency, and basic computer and Microsoft Office proficiency. Candidates must remain calm and organized under pressure and be available for rotating 12-hour day and night shifts; dispatch, security, or healthcare experience is an asset.
Skills
- Emergency Call Handling
- Call Prioritization
- Security Dispatch
- Alarm Response Coordination
- Alarm Monitoring
- Incident Management Software
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Report Writing
- Record Keeping
- Professional Communication
- Judgment Under Pressure
- Confidentiality
- Organization
- Access Control
Benefits
- On-Demand Daily Pay
- Medical Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Sick Time
- Security License Renewal Coverage
- Free Uniforms
- Dry Cleaning And Alteration Allowance
- Ongoing Training
- Career Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Healthcare
- Customer Service & Support
- Administrative
Keywords
- Security Dispatch
- Healthcare Security
- Emergency Communications
- Emergency Calls
- Non-Emergency Calls
- Call Prioritization
- Security Officer Dispatch
- Alarm Monitoring
- Alarm Response
- Incident Management Software
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Report Writing
- Record Keeping
- Hospital Identification Cards
- Access Control
- Confidential Information
- Privacy Standards
- Nova Scotia Security License
- Intermediate First Aid
- CPR Level C
- Rotating Shifts
- 12-Hour Shifts
- Healthcare Facility
- Security Operations