Intermediate Systems Administrator

Position Overview

Title: Intermediate Systems Administrator

Employment Type: Full-time

Pay Rate: 75-90K

Site: Burnaby Head Office

Schedule: Full-time Monday - Friday 8:30 -17:00 (Participation in an on-call rotation is required; occasional flexible hours may be necessary to support business needs across regions)

Site Overview

You will be supporting enterprise-level operations across Canada and the United States, collaborating directly with IT leadership and multi-regional teams to maintain critical infrastructure that keeps our organization connected, secure, and operational around the clock.

What You'll Be Doing

• Support the design, deployment, and operation of enterprise systems and infrastructure across hybrid and multi-cloud environments.
• Monitor systems health, performance, and availability to ensure continuous, high-performing service delivery.
• Implement routine system upgrades, patches, backups, disaster recovery processes, and general infrastructure improvements.
• Serve as the primary escalation point for Tier 2 and Tier 3 technical support issues, partnering with the Service Desk to resolve hardware, software, and network incidents tracked in a ticketing system.
• Apply security best practices across all systems, investigate cybersecurity alerts, respond to incidents, and support Zero Trust architecture principles.
• Use scripting and automation to improve operational efficiency and reliability across platforms.
• Create and maintain technical documentation, standard operating procedures, and user training materials.
• Communicate scheduled maintenance windows, system updates, and potential impacts clearly to internal stakeholders and external vendors.
  
  

Must Haves

• 3+ years of experience in systems administration or IT operations.
• Bachelor’s degree in computer science, or equivalent certification and relevant experience.
• Demonstrated experience working with Windows Server environments (2012–2025) and Windows 10/11.
• Hands-on experience managing Active Directory (Hybrid / Azure AD) and Microsoft 365, with an emphasis on Teams phone systems.
• Practical experience with virtualization platforms, Veeam Backup solutions, and cloud environments (Azure IaaS, AWS EC2/VPC).
• Familiarity with SQL Server administration, configuration management tools (such as SCCM / Endpoint Manager), and Five9 phone systems.
• Solid understanding of core networking fundamentals, scripting and automation (PowerShell preferred), and Zero Trust security concepts.
• Strong analytical, troubleshooting, and problem-solving skills combined with clear communication and customer service abilities.
• Ability to participate in an on-call rotation and work flexible hours when required.
  
  

Nice-to-Haves

• Nutanix HCI experience or Nutanix Certified Associate (NCA) certification.
• Microsoft certifications (MCSA or role-based certifications).
• CompTIA A+ or Network+ certifications.
  
  

What's In It for You?

• Direct exposure to modern infrastructure across hybrid and multi-cloud environments.
• A collaborative, forward-thinking team environment that values innovation and initiative.
• Hands-on opportunities to expand your technical expertise in automation, cloud computing, and enterprise security.
  
  

If you are a proactive IT professional ready to make a significant impact on our technical infrastructure, we encourage you to submit your application today.

Why Join Our Team?

Paladin Security: Great Place to Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high-quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.