Intermediate Systems Administrator

As a Systems Administrator at Paladin, you’ll partner closely with IT leadership to design, implement, and support enterprise infrastructure across Canada and the United States. You’ll play a hands-on role in maintaining high-performing, secure systems while acting as a key escalation point for complex technical issues.

This is a dynamic opportunity for a proactive professional who thrives in a fast-paced environment and enjoys working across cloud, infrastructure, and security domains.

What You’ll Do

Infrastructure & Operations

• Support the design, deployment, and operation of enterprise systems and infrastructure
• Monitor and maintain systems health, performance, and availability across multiple environments
• Implement system upgrades, patches, and infrastructure improvements
• Manage and execute backup and recovery processes

Support & Escalation

• Act as the primary escalation point for Tier 2/3 support issues
• Partner with the Service Desk to troubleshoot hardware, software, and network issues
• Track and manage incidents using a ticketing system

Security & Compliance

• Apply security best practices across all systems and deployments
• Investigate cybersecurity alerts and respond to incidents
• Support Zero Trust architecture principles and implementation

Automation & Continuous Improvement

• Leverage scripting and automation to improve efficiency and reliability
• Maintain documentation, user guides, and training materials
• Stay current with emerging technologies and recommend improvements

Communication & Collaboration

• Communicate system changes, maintenance windows, and impacts to stakeholders
• Collaborate with internal teams and external vendors as needed

What You Bring

Experience & Education

• 3+ years of experience in systems administration or IT operations
• Bachelor’s degree in computer science or equivalent certification and experience.

Technical Skills

• Strong experience with:
• Windows Server environments 2012–2025
• Windows 10/11
• Active Directory (Hybrid / Azure AD)
• Microsoft 365 with a high focus on Teams phone
• Virtualization platforms (Nutanix HCI preferred)
• Veeam Backup solutions
• Cloud platforms (Azure IaaS, AWS EC2/VPC)
• Familiarity with:
• SQL Server administration
• Configuration management tools (e.g., SCCM / Endpoint Manager)
• Five9 phone system
• Solid understanding of:
• Networking fundamentals
• Scripting and automation (PowerShell preferred)
• Zero Trust security models

Certifications (Nice to Have)

• Microsoft (MCSA or role-based certifications)
• Nutanix Certified Associate (NCA)
• CompTIA A+ / Network+

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication and customer service skills
• Self-motivated with a continuous learning mindset

Additional Details

• Participation in an on-call rotation is required
• Occasional flexible hours may be necessary to support business needs across regions

Why Join Paladin?

• Work with modern infrastructure across hybrid and multi-cloud environments
• Be part of a collaborative, forward-thinking IT team
• Opportunity to grow your skills in automation, cloud, and security