Jobs in Canada

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Added 22 mins ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
Vancouver, BC
- Other
Share monthly performance results and turn data into insight and recommended actions.
Added 52 mins ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- Full-time
Oversees the Dealer Administer service, including administration, coordination, client portal updates, data entry, verification, documentation and service-quality controls.
Added 1 hour ago
MC
Vice President, Finance & Business Operations
Make-A-Wish Canada
Toronto, ON
- $150,000 to $170,000 CAD / year
- Full-time
At Make-A-Wish Canada, you can play a lead role in bringing these powerful prescriptions to life. Where Wishes Are Medicine, transformation becomes a pathway to healing at scale - and this…
Added 1 hour ago
EC
Supply Planner
Eaton Corporation
Burlington, ON
- Full-time
Lead the Supply Review for the assigned scope, consolidating constraints and assumptions across Manufacturing, Procurement, Logistics, and the broader supply network. Resolve issues at the…
Added 2 hours ago
UT
Senior Business Analyst #26-28952
US Tech Solutions
Toronto, ON
- Contract
The successful candidate will lead business analysis activities across business and technology stakeholders, focusing on requirements gathering, data and document migration, metadata…
Added 2 hours ago
A
District Manager, (HUNTER) Majors Accounts
ADP
Calgary, AB
- Other
Trusted Advisor – You lead with integrity and consistently deliver on commitments
Added 2 hours ago
K
Senior Business Analyst - Legal Document Management Migration
Kelly
Toronto, ON
- Contract
📍 Toronto, ON (Hybrid/Onsite - 4 Days Per Week)
Added 2 hours ago
C
Gen AI Architect (Hybrid)
Cognizant
Toronto, ON
- Full-time
…and will collaborate with business leaders, product teams, data engineers, application architects, platform engineers, and client stakeholders to accelerate AI adoption and business…
Added 2 hours ago
IH
Health Equity Lead
Interior Health Authority
Kelowna, BC
- Full-time
The Health Equity Lead collaborates with internal and external partners to establish structures, processes and plans that embed a population health approach and health equity tactics across…
Added 2 hours ago
A
Manager, AI Platform Engineering , Agent Platform Organization
Amazon
Toronto, ON
- Full-time
We are looking for a Manager of AI Platform Engineering to lead a team of AI platform engineers building and operating the data pipelines, models, and platform infrastructure that power…
Added 2 hours ago
A
Principal Data Scientist
Autodesk
Vancouver, BC
- Full-time
Work alongside a product development team and apply data mining, analytics and machine learning methods to understanding how customers use, adopt and achieve successful outcomes with our…
Added 2 hours ago
A
Senior Business Analyst – Budgeting and Forecasting System Replacement
Affinity
New Westminster, BC
- Contract
Lead end-to-end business analysis activities throughout procurement, design, implementation and deployment.
Added 2 hours ago
RP
Marketing Operations Manager
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Our client is seeking a Marketing Operations Manager to drive marketing technology, automation, analytics, and operational excellence across a growing organization. This role will be…
Added 2 hours ago
A
Associate Creative Director, Copy - Pharma
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
You will work closely with multidisciplinary teams spanning creative, strategy, account, data and analytics, performance marketing, and experience design to create integrated,…
Added 2 hours ago
FC
Manager, Architecture
Fidelity Canada
Toronto, ON
- Full-time
…skills. They will work closely with Business, Engineering, Data, AI and Technology teams to translate enterprise architecture direction into practical solutions, guide complex technology…
Added 2 hours ago
FC
Director, Architecture
Fidelity Canada
Toronto, ON
- Full-time
…and people leadership across enterprise, domain, solution and data architecture, ensuring these capabilities evolve in support of the firm's business priorities, technology modernization…
Added 3 hours ago
S
Lead, Customer Operations
Spare
Remote, Canada
- $113,000 to $150,000 CAD / year
- Full-time
- Remote
We are hiring a Customer Operations Lead to build and run the operating system layer behind our Customer Success, Launch, and Support teams. Our customers are public transit agencies where…
Added 3 hours ago
GC
GCAN Inventory Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Lead/co-lead a project focusing on inventory and flow coordination within our DCs/branches, space optimization, and customer experience.
Added 3 hours ago
SV
Customer Support Specialist
SoGal Ventures
Ottawa, ON
- Full-time
Lead with empathy and curiosity to deliver an exceptional customer support experience by responding promptly, communicating clearly, and ensuring every customer feels heard and supported.
Added 3 hours ago
GW
Litigation Support Specialist
Gowling WLG
Calgary, AB
- $90,000 to $105,000 CAD / year
- Full-time
This position can be based in any of our Canadian offices and requires hybrid attendance in the office
Added 3 hours ago
GC
GCAN OET Analyst Intern
Grainger Canada
Caledon, ON
- Full-time
Lead/co-lead a project focusing on automation of collecting and analyzing storage capacity data.
Added 3 hours ago
PC
Business Planning, Analysis & Insights Manager
PwC Canada
Toronto, ON
- Full-time
…PwC’s financial risk through financial planning and reporting, data analysis, and tactical consulting. As part of the team, you’ll help drive strategic decision-making through budget…
Added 3 hours ago
Vice President - People & Culture
Alpine Recruitment and Talent Attraction
Delta, BC
We are seeking a dynamic and strategic Vice President, People & Culture to lead the design, execution, and continuous improvement of all people-focused strategies and programs across our…
Added 3 hours ago
F
Key Account Manager
Flexiti
Toronto, ON · East York, ON
- Full-time
…foundations: Braze for lifecycle orchestration, Databricks for analytics and segmentation, and a consumer mobile app that's now live. Now we're accelerating, expanding into new verticals,…
Added 3 hours ago
CC
Senior Program Lead, Provincial Systems, Cancer Care Alberta
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Alberta, Canada
- Full-time
The Senior Program Lead (SPL), Provincial Systems, Programs and Performance (PSPP) is a key member of the Cancer Care Alberta (CCA) Executive Leadership Team. Core responsibilities and…

Paladin Security Group Ltd

Operations Manager

Burnaby, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

POSITION TITLE: Operations Manager, Vancouver

REPORTS TO: Director of Operations, Vancouver

Mission Statement

The Operations Manager provides leadership and operational governance across the Vancouver Branch, ensuring that internal processes, operational systems and front-line teams are equipped to deliver consistent, efficient and customer-focused service.

The position oversees operational procedures, quality assurance, compliance, workforce planning, performance reporting and continuous improvement. The Operations Manager works closely with Client Service, Field Management, Scheduling, Human Resources, Finance, Payroll, Information Technology and Remote Video Monitoring teams to ensure that operational processes are connected, properly controlled and aligned with branch objectives.

The Operations Manager also provides operational oversight and support for the Operations Centre, Specialty Services and Remote Video Monitoring programs, including service implementation, staffing analysis, technology-enabled workflows, client-specific requirements and corrective action.

Key Accountabilities

Operational Leadership and Governance

Develops, documents and continuously improves branch operational procedures, controls and end-to-end service-delivery processes, ensuring they are supported by appropriate training and quality controls.
Monitors operational performance and works across departments to resolve service gaps, clarify ownership and implement standardized, scalable improvements.
Meets regularly with the Director of Operations to review performance, risks, staffing, financial results, service challenges and recommended improvements.
Acts as a central operational resource for cross-functional issues, ensuring accountability, decisions and follow-up actions are clearly documented and completed.
Leads the preparation and execution of ISO 9001 and COR audits, including maintaining audit documentation, confirming responsible personnel, tracking quality objectives and coordinating required follow-up.
Oversees the Dealer Administer service, including administration, coordination, client portal updates, data entry, verification, documentation and service-quality controls.
Reviews Dealer Administer service issues and implements process improvements and corrective actions to maintain accurate, efficient and client-focused delivery.
Works closely with Human Resources, Finance, Payroll, Field Management, Client Service, Scheduling, Information Technology, Remote Video Monitoring and other corporate departments to support branch objectives.
Maintains current knowledge of branch operations, company policies, client requirements and relevant systems; protects confidential information and promotes accountability, collaboration, continuous improvement and customer service.
Performs other duties as requested to support corporate, regional and branch requirements.
Remains available as an after-hours resource for significant operational incidents, client concerns and emergent situations.
Operations Centre, Remove Video Monitoring and Systems
Provides operational oversight and support for the Operations Centre, Specialty Services and Remote Video Monitoring programs.
Ensures operating procedures, escalation protocols, shift pass-ons, outage tracking, service records and other operational controls are accurate, current and consistently followed.
Supports client-specific Remote Video Monitoring procedures, response protocols, reporting requirements and technology-enabled service delivery.
Coordinates training and cross-training to support service continuity, reduce single points of failure and maintain appropriate coverage during absences and disruptions.
Supports the implementation and operational use of WinTeam, TrackTik, eHub, IMMIX, Avigilon Alta, Power BI, Microsoft Forms, SharePoint and other approved platforms, translating requirements into practical workflows, training, reporting and controls.

Quality Assurance, Audits and Compliance

Develops and oversees operational quality assurance programs, including audit criteria, questionnaires, review processes, compliance tracking, templates and performance dashboards.
Analyzes quality results and recurring operational issues to identify trends, systemic gaps, training needs and required corrective actions.
Leads branch and regional operational audits, compliance reviews, surveys and control assessments, including data collection, validation, follow-up and remediation.
Leads preparation and execution of ISO 9001 and COR audits, maintains required documentation and quality objectives, and ensures ongoing readiness for certification or renewal.
Manages audits of Operations Centre equipment, hardware, software, documentation and practices, and maintains validated operational reference information in SharePoint or other centralized systems.

Analytics, Workforce Planning and Financial Controls

Develops and analyzes staffing models for the Operations Centre, Specialty Services, Remote Video Monitoring and other assigned operational departments.

Analyzes workload, labour hours, wages, overtime, call volumes, abandoned-call rates, wait times, agent activity and service demand to identify capacity and staffing requirements.

Prepares and presents key performance indicators, quality metrics, service trends and operational recommendations to branch leadership.

Evaluates the relationship between revenue, service demand, staffing and workload to improve labour efficiency and control costs without compromising service quality.

Supports budgeting and forecasting through labour, staffing, wage and operational cost models, and oversees labour-hour validation, overtime tracking and scheduling-system accuracy with Scheduling and Payroll.

Incident Management and Corrective Action

Leads investigations into operational incidents, service failures, administrative errors, technology issues and client concerns by reviewing available records, logs, video and communications.
Conducts root-cause analysis, prepares clear incident reports and distinguishes between employee performance, procedural, documentation, system and technology-related issues.
Coordinates operational and technical escalations with Information Technology, Remote Video Monitoring, vendors and client representatives.
Implements and monitors corrective and preventive actions, including coaching, retraining and remedial action when performance or knowledge gaps are identified.

Service Intake, Mobilization, and Projects

Oversees service-intake and service-request processes, ensuring requirements are accurately captured, reviewed, scheduled, communicated, documented and closed when services conclude.
Establishes review and approval controls to reduce data-entry errors, missed service changes, billing issues and financial exposure, while maintaining flexibility for urgent and after-hours requests.
Works with Client Service, Scheduling, Operations and Information Technology to modernize Special Coverage intake and coverage-building workflows, forms and system integrations.
Supports the onboarding and mobilization of new contracts, services, pilots and technology-enabled security programs, including staffing, procedures, training, system access, client protocols, reporting and service controls.
Plans and executes projects assigned by the Director of Operations, establishing objectives, responsibilities, timelines, milestones and resources while communicating risks and ensuring deliverables are completed.

People Leadership and Client Management

Provides leadership, coaching, training and ongoing performance feedback to Operations Centre and other assigned employees, including performance reviews, investigations and disciplinary processes when required.
Ensures remedial action is fair, constructive, documented and aligned with company policy, and works with department leaders to address operational, client-specific and systems training needs.
Champions culture-building and employee-engagement initiatives and facilitates quarterly supervisor meetings with Field and Operations Centre personnel.
Manages assigned Specialty Services and other designated client relationships, supporting pricing, proposals, contract reviews, service reviews, renewals and rate adjustments.
Reviews service revenue, call volumes, staffing requirements, billing documentation and account performance, working with Finance and operational stakeholders to address discrepancies, missed charges, risks and growth opportunities.

Skills And Qualifications

Bachelor’s degree in business administration, operations management or a related field, combined with a minimum of two years of management experience. An equivalent combination of education and relevant operational experience may be considered.
Master of Business Administration or other relevant graduate-level education is considered an asset.
Demonstrated experience managing operational processes, quality assurance programs, performance reporting and continuous-improvement initiatives.
Experience supporting an Operations Centre, security monitoring environment, remote video monitoring program or other 24/7 service operation is considered an asset.
Demonstrated ability to analyze workload, staffing, labour costs, call data, quality metrics and operational performance.
Strong understanding of incident investigation, root-cause analysis, corrective action and process-control principles.
Experience supporting ISO 9001, COR or comparable audit and compliance programs is considered an asset.
Ability to lead projects involving multiple departments, systems and operational stakeholders.
Strong coaching, training, and employee-relations skills within a fast-paced and dynamic environment.
Strong interpersonal and leadership skills, supported by excellent verbal and written communication.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, Outlook, Teams and SharePoint.
Experience with Power BI, WinTeam, TrackTik, eHub, IMMIX, Avigilon Alta, or comparable operations and security platforms is considered an asset.
Demonstrated ability to organize, prioritize, problem-solve and execute solutions while managing simultaneous operational priorities.
Strong attention to detail, particularly when working with staffing, payroll, billing, client requirements, system records and audit documentation.
Ability to remain composed and make sound decisions during operational incidents and emergent situations.
Availability to provide after-hours operational support when required.
Valid Class 5 BC Driver’s License with clean abstract; company vehicle provided for site visits.

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More about this job

Responsibilities

Leads operational governance, procedures, quality assurance, audits, compliance, workforce planning, performance analysis, and continuous improvement across the Vancouver branch. Oversees Operations Centre and remote video monitoring programs, incident response, service mobilization, employee development, and assigned client relationships.

Requirements

Requires a bachelor’s degree in business administration, operations management, or a related field and at least two years of management experience; equivalent education and operational experience may be considered. Candidates should have experience in operational processes and quality programs, strong analytical, leadership, communication, and problem-solving skills, advanced Microsoft Office proficiency, and a valid Class 5 BC driver’s license with a clean abstract.

Skills

Operational Leadership
Process Improvement
Quality Assurance
Audit and Compliance
Workforce Planning
Performance Reporting
Data Analysis
Incident Investigation
Root-Cause Analysis
Corrective Action
Project Management
Employee Coaching and Training
Microsoft Office
SharePoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Operational Governance
Continuous Improvement
Quality Assurance
ISO 9001
COR Audits
Compliance
Operations Centre
Remote Video Monitoring
Workforce Planning
Staffing Models
Key Performance Indicators
Root-Cause Analysis
Corrective and Preventive Action
Incident Management
Service Mobilization
WinTeam
TrackTik
eHub
IMMIX
Avigilon Alta
Power BI
Microsoft Forms
SharePoint
Microsoft Office
Excel
Payroll
Labour Cost Control
Security Operations
Class 5 BC Driver’s License

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Jobs in Canada