Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 20 mins ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- Full-time
The Operations Manager also provides operational oversight and support for the Operations Centre, Specialty Services and Remote Video Monitoring programs, including service implementation,…
Added 20 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 50 mins ago
TC
Residence Worker, Full Time
Taproot Community Support Services
Grand Forks, BC
- Full-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 50 mins ago
TC
Disability Service Worker with Overnight Awake Scheduling (Complex), Full-Time
Taproot Community Support Services
Westlock, AB
- Full-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 1 hour ago
KE
Director
Kickstart Entertainment
Vancouver, BC
- $124,800 to $135,200 CAD / year
- Full-time
This list of Services is not exhaustive and will include any other responsibilities that are deemed standard to the industry for this project and those associated with the Company
Added 1 hour ago
JB
Supervisor, Logistics - Purchasing
Joseph Brant Hospital & Foundation
Burlington, ON
- Full-time
The Logistics Supervisor will provide on-site supervision and guidance to the Material Handler and Receiving teams, manage shift schedules, and oversee the daily logistical operations of…
Added 1 hour ago
DH
Assistant Housekeeping Manager
Delta Hotels and Resorts®
Calgary, AB
- Full-time
Job CategoryRooms & Guest Services Operations
Added 1 hour ago
BH
Community Personal Support Worker - Norfolk, ON
Bayshore HealthCare
Norfolk, ON
- Part-time
CPI Certification required (Crisis Prevention & Intervention Training Certificate) - preferred
Added 1 hour ago
IH
Health Equity Lead
Interior Health Authority
Kelowna, BC
- Full-time
In accordance with the established vision and values of the organization, and in support of Interior Health’s (IH) strategic priorities, the Health Equity Lead brings strategic leadership,…
Added 1 hour ago
BH
Community Personal Support Worker - Haldimand County, ON
Bayshore HealthCare
Haldimand, ON
- Part-time
CPI Certification required (Crisis Prevention & Intervention Training Certificate) - preferred
Added 2 hours ago
IH
Employee Health & Wellness Advisor
Interior Health Authority
Kelowna, BC
- Full-time
…Advisor supports employees requiring Employee Health & Wellness services through the development and management of comprehensive Stay at Work/Return to Work (SAW/RTW) programs after onset…
Added 2 hours ago
SI
Sales Associate
Staples Inc.
Ottawa, ON · Nepean, ON
- Part-time
Support all merchandising and signage standards including planograms and stocking.
Added 2 hours ago
AU
Security Mobile Patrol Guard
Allied Universal
London, ON
- $19 CAD / hour
- Part-time
Shifts : Various (Overnight shifts , day shifts ) including weekends
Added 2 hours ago
KE
Director
Kickstart Entertainment
Kelowna, BC
- $124,800 to $135,200 CAD / year
- Full-time
This list of Services is not exhaustive and will include any other responsibilities that are deemed standard to the industry for this project and those associated with the Company
Added 2 hours ago
A
Supply Chain & Engineering – Manager, Warehousing Functional Lead (WMS & Distribution Center Operations)
Accenture
Toronto, ON
- Full-time
Lead WMS cutover planning and execution for go-live events, including parallel processing support, cutover checklists and rehearsals, hyper-care protocols, issue escalation, and post-launch…
Added 2 hours ago
A
Associate Creative Director, Copy - Pharma
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
…execution. You are also a strong people leader - an experienced supervisor and mentor who invests in developing talent, elevating craft, and helping teams do their best work. Just as…
Added 2 hours ago
KE
Director
Kickstart Entertainment
Remote, Canada
- $124,800 to $135,200 CAD / year
- Full-time
- Remote
This list of Services is not exhaustive and will include any other responsibilities that are deemed standard to the industry for this project and those associated with the Company.
Added 2 hours ago
KE
Director
Kickstart Entertainment
Remote, Canada
- $124,800 to $135,200 CAD / year
- Full-time
- Remote
This list of Services is not exhaustive and will include any other responsibilities that are deemed standard to the industry for this project and those associated with the Company.
Added 2 hours ago
A
Fairmont Gold Supervisor - Full Time, Seasonal
AccorHotel
Vancouver, BC
- Full-time
As a Fairmont Gold Supervisor, you’ll lead by example and support the team in creating a seamless and highly personalized experience for our Fairmont Gold guests. Your responsibilities will…
Added 2 hours ago
R&
Spa Supervisor - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support and assist the Spa Manager as they are responsible and accountable for the actions of all Spa Team Members. Work as a “hands-on” supervisor assisting the team as they strive to meet…
Added 2 hours ago
R&
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
The Reservations Agent works alongside the Reservations Supervisor as part of our Reservations Team and is a primary contact for guests making room, dining, spa, and activity reservations…
Added 3 hours ago
AH
Food Service I
Alberta Health Services
Milk River, AB
- Part-time
…to make a difference in your community. With Alberta Health Services (AHS), you can have all of that and more. As a Food Service Worker you have the opportunity to make a significant impact…
Added 3 hours ago
BH
Shift Leader - Chuck's Steakhouse
Banff Hospitality Collective
Banff, AB
- Full-time
Added 3 hours ago
CM
Manager, Recovery & Integration
Canadian Mental Health Association BC Division
Vancouver, BC
- Full-time
CMHA BC is British Columbia’s leading mental health non-profit organization. We promote mental health for all and support the resilience of people living with mental illness and/or…
Added 3 hours ago
SI
Retail Print & Services Supervisor
Staples Inc.
AB · AB, Canada
- Full-time
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the…

Paladin Security Group Ltd

Operations Manager

Burnaby, BC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

POSITION TITLE: Operations Manager, Vancouver

REPORTS TO: Director of Operations, Vancouver

Mission Statement

The Operations Manager provides leadership and operational governance across the Vancouver Branch, ensuring that internal processes, operational systems and front-line teams are equipped to deliver consistent, efficient and customer-focused service.

The position oversees operational procedures, quality assurance, compliance, workforce planning, performance reporting and continuous improvement. The Operations Manager works closely with Client Service, Field Management, Scheduling, Human Resources, Finance, Payroll, Information Technology and Remote Video Monitoring teams to ensure that operational processes are connected, properly controlled and aligned with branch objectives.

The Operations Manager also provides operational oversight and support for the Operations Centre, Specialty Services and Remote Video Monitoring programs, including service implementation, staffing analysis, technology-enabled workflows, client-specific requirements and corrective action.

Key Accountabilities

Operational Leadership and Governance

Develops, documents and continuously improves branch operational procedures, controls and end-to-end service-delivery processes, ensuring they are supported by appropriate training and quality controls.
Monitors operational performance and works across departments to resolve service gaps, clarify ownership and implement standardized, scalable improvements.
Meets regularly with the Director of Operations to review performance, risks, staffing, financial results, service challenges and recommended improvements.
Acts as a central operational resource for cross-functional issues, ensuring accountability, decisions and follow-up actions are clearly documented and completed.
Leads the preparation and execution of ISO 9001 and COR audits, including maintaining audit documentation, confirming responsible personnel, tracking quality objectives and coordinating required follow-up.
Oversees the Dealer Administer service, including administration, coordination, client portal updates, data entry, verification, documentation and service-quality controls.
Reviews Dealer Administer service issues and implements process improvements and corrective actions to maintain accurate, efficient and client-focused delivery.
Works closely with Human Resources, Finance, Payroll, Field Management, Client Service, Scheduling, Information Technology, Remote Video Monitoring and other corporate departments to support branch objectives.
Maintains current knowledge of branch operations, company policies, client requirements and relevant systems; protects confidential information and promotes accountability, collaboration, continuous improvement and customer service.
Performs other duties as requested to support corporate, regional and branch requirements.
Remains available as an after-hours resource for significant operational incidents, client concerns and emergent situations.
Operations Centre, Remove Video Monitoring and Systems
Provides operational oversight and support for the Operations Centre, Specialty Services and Remote Video Monitoring programs.
Ensures operating procedures, escalation protocols, shift pass-ons, outage tracking, service records and other operational controls are accurate, current and consistently followed.
Supports client-specific Remote Video Monitoring procedures, response protocols, reporting requirements and technology-enabled service delivery.
Coordinates training and cross-training to support service continuity, reduce single points of failure and maintain appropriate coverage during absences and disruptions.
Supports the implementation and operational use of WinTeam, TrackTik, eHub, IMMIX, Avigilon Alta, Power BI, Microsoft Forms, SharePoint and other approved platforms, translating requirements into practical workflows, training, reporting and controls.

Quality Assurance, Audits and Compliance

Develops and oversees operational quality assurance programs, including audit criteria, questionnaires, review processes, compliance tracking, templates and performance dashboards.
Analyzes quality results and recurring operational issues to identify trends, systemic gaps, training needs and required corrective actions.
Leads branch and regional operational audits, compliance reviews, surveys and control assessments, including data collection, validation, follow-up and remediation.
Leads preparation and execution of ISO 9001 and COR audits, maintains required documentation and quality objectives, and ensures ongoing readiness for certification or renewal.
Manages audits of Operations Centre equipment, hardware, software, documentation and practices, and maintains validated operational reference information in SharePoint or other centralized systems.

Analytics, Workforce Planning and Financial Controls

Develops and analyzes staffing models for the Operations Centre, Specialty Services, Remote Video Monitoring and other assigned operational departments.

Analyzes workload, labour hours, wages, overtime, call volumes, abandoned-call rates, wait times, agent activity and service demand to identify capacity and staffing requirements.

Prepares and presents key performance indicators, quality metrics, service trends and operational recommendations to branch leadership.

Evaluates the relationship between revenue, service demand, staffing and workload to improve labour efficiency and control costs without compromising service quality.

Supports budgeting and forecasting through labour, staffing, wage and operational cost models, and oversees labour-hour validation, overtime tracking and scheduling-system accuracy with Scheduling and Payroll.

Incident Management and Corrective Action

Leads investigations into operational incidents, service failures, administrative errors, technology issues and client concerns by reviewing available records, logs, video and communications.
Conducts root-cause analysis, prepares clear incident reports and distinguishes between employee performance, procedural, documentation, system and technology-related issues.
Coordinates operational and technical escalations with Information Technology, Remote Video Monitoring, vendors and client representatives.
Implements and monitors corrective and preventive actions, including coaching, retraining and remedial action when performance or knowledge gaps are identified.

Service Intake, Mobilization, and Projects

Oversees service-intake and service-request processes, ensuring requirements are accurately captured, reviewed, scheduled, communicated, documented and closed when services conclude.
Establishes review and approval controls to reduce data-entry errors, missed service changes, billing issues and financial exposure, while maintaining flexibility for urgent and after-hours requests.
Works with Client Service, Scheduling, Operations and Information Technology to modernize Special Coverage intake and coverage-building workflows, forms and system integrations.
Supports the onboarding and mobilization of new contracts, services, pilots and technology-enabled security programs, including staffing, procedures, training, system access, client protocols, reporting and service controls.
Plans and executes projects assigned by the Director of Operations, establishing objectives, responsibilities, timelines, milestones and resources while communicating risks and ensuring deliverables are completed.

People Leadership and Client Management

Provides leadership, coaching, training and ongoing performance feedback to Operations Centre and other assigned employees, including performance reviews, investigations and disciplinary processes when required.
Ensures remedial action is fair, constructive, documented and aligned with company policy, and works with department leaders to address operational, client-specific and systems training needs.
Champions culture-building and employee-engagement initiatives and facilitates quarterly supervisor meetings with Field and Operations Centre personnel.
Manages assigned Specialty Services and other designated client relationships, supporting pricing, proposals, contract reviews, service reviews, renewals and rate adjustments.
Reviews service revenue, call volumes, staffing requirements, billing documentation and account performance, working with Finance and operational stakeholders to address discrepancies, missed charges, risks and growth opportunities.

Skills And Qualifications

Bachelor’s degree in business administration, operations management or a related field, combined with a minimum of two years of management experience. An equivalent combination of education and relevant operational experience may be considered.
Master of Business Administration or other relevant graduate-level education is considered an asset.
Demonstrated experience managing operational processes, quality assurance programs, performance reporting and continuous-improvement initiatives.
Experience supporting an Operations Centre, security monitoring environment, remote video monitoring program or other 24/7 service operation is considered an asset.
Demonstrated ability to analyze workload, staffing, labour costs, call data, quality metrics and operational performance.
Strong understanding of incident investigation, root-cause analysis, corrective action and process-control principles.
Experience supporting ISO 9001, COR or comparable audit and compliance programs is considered an asset.
Ability to lead projects involving multiple departments, systems and operational stakeholders.
Strong coaching, training, and employee-relations skills within a fast-paced and dynamic environment.
Strong interpersonal and leadership skills, supported by excellent verbal and written communication.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, Outlook, Teams and SharePoint.
Experience with Power BI, WinTeam, TrackTik, eHub, IMMIX, Avigilon Alta, or comparable operations and security platforms is considered an asset.
Demonstrated ability to organize, prioritize, problem-solve and execute solutions while managing simultaneous operational priorities.
Strong attention to detail, particularly when working with staffing, payroll, billing, client requirements, system records and audit documentation.
Ability to remain composed and make sound decisions during operational incidents and emergent situations.
Availability to provide after-hours operational support when required.
Valid Class 5 BC Driver’s License with clean abstract; company vehicle provided for site visits.

Apply on LinkedIn About employer

More about this job

Responsibilities

Leads operational governance, procedures, quality assurance, audits, compliance, workforce planning, performance analysis, and continuous improvement across the Vancouver branch. Oversees Operations Centre and remote video monitoring programs, incident response, service mobilization, employee development, and assigned client relationships.

Requirements

Requires a bachelor’s degree in business administration, operations management, or a related field and at least two years of management experience; equivalent education and operational experience may be considered. Candidates should have experience in operational processes and quality programs, strong analytical, leadership, communication, and problem-solving skills, advanced Microsoft Office proficiency, and a valid Class 5 BC driver’s license with a clean abstract.

Skills

Operational Leadership
Process Improvement
Quality Assurance
Audit and Compliance
Workforce Planning
Performance Reporting
Data Analysis
Incident Investigation
Root-Cause Analysis
Corrective Action
Project Management
Employee Coaching and Training
Microsoft Office
SharePoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Operational Governance
Continuous Improvement
Quality Assurance
ISO 9001
COR Audits
Compliance
Operations Centre
Remote Video Monitoring
Workforce Planning
Staffing Models
Key Performance Indicators
Root-Cause Analysis
Corrective and Preventive Action
Incident Management
Service Mobilization
WinTeam
TrackTik
eHub
IMMIX
Avigilon Alta
Power BI
Microsoft Forms
SharePoint
Microsoft Office
Excel
Payroll
Labour Cost Control
Security Operations
Class 5 BC Driver’s License

Report this job

Work requirements

Jobs in Canada