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Added 22 mins ago
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Lab Patient Technician - Part Time (Float) - Stratford, ON
LifeLabs
Stratford, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 22 mins ago
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Lab Patient Technician - Part Time (Float) - Ottawa, ON
LifeLabs
Ottawa, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 22 mins ago
Client Care Representative
Equitable
Waterloo, ON
Schedule: 8 hour rotating shift between the hours of 8:30am ET and 7:30pm ET
Added 22 mins ago
Home Comfort Advisor
Reliance Home Comfort
Regina, SK
Must have reliable transportation
Added 22 mins ago
Receptionist (Casual) - The Waterford
Century Group
Delta, BC
Must have a warm, friendly personality, with a welcoming, service-focused attitude, and be empathetic and resourceful in handling any requests · Must possess the qualities and attitude that respect and maintain the spirit, dignity and individuality of the residents and employees
Added 22 mins ago
Server (Casual) - The Wexford
Century Group
Delta, BC
Must have the ability to communicate effectively and be able to speak and understand English competently
Added 22 mins ago
Cook (Casual) - The Waterford
Century Group
Delta, BC
Must possess a diploma from a recognized culinary school
Added 22 mins ago
Cook (Casual) - The Wexford
Century Group
Delta, BC
Must possess a diploma from a recognized culinary school
Added 22 mins ago
Recreation Assistant with Class 4 (Casual) - The Wexford
Century Group
Delta, BC
The Wexford is a boutique-style independent senior living residence in South Delta. We are part of Bria Communities, a local, private company that operates four vibrant retirement…
Added 22 mins ago
Recreation Assistant (Casual) - The Waterford
Century Group
Delta, BC
…both independent living and private long-term care. We are part of Bria Communities, a local, private company that operates four vibrant retirement communities in South Delta and…
Added 22 mins ago
Housekeeper, Independent Living (Casual) - The Waterford
Century Group
Delta, BC
…both independent living and private long-term care. We are part of Bria Communities, a local, private company that operates four vibrant retirement communities in South Delta and…
Added 22 mins ago
Rental Administration Clerk
Enercare
Tecumseh, ON
to 4:30 p.m., five (5) consecutive days per week
Added 22 mins ago
Breakfast Cook (Casual)
Century Group
Delta, BC
The Cook 2 works as part of the kitchen team to ensure food is prepared safely, consistently and on time, while maintaining Coast Hotels standards for quality, presentation, cleanliness and…
Added 22 mins ago
Store Associate
Sherwin-Williams
Thunder Bay, ON
Must have a valid, unrestricted Driver’s License
Added 22 mins ago
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Associate Agricultural Service
TD
Regina, SK
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 22 mins ago
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Dispatcher / Freight Broker
Starship Freight
Georgetown, ON
- Full-time
A passion for relationship-building and delivering exceptional customer service.
Added 22 mins ago
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Systems Engineer
Company3
Vancouver, BC
- Full-time
The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance…
Added 22 mins ago
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Manager, Funding
Bridgewater Bank
Calgary, AB
- Full-time
As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank,…
Added 22 mins ago
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Maintenance Technician
Gestion Zagora
Winnipeg, MB
- Full-time
…Montreal, the South Shore, Gatineau, Quebec City, and Cornwall. As part of our continued growth, we are looking to expand our team and reach new…
Added 22 mins ago
PS
Security Guard
Paladin Security Group Ltd
Powell River, BC
- $19.49 to $22.53 CAD / hour
- Full-time
…safety, supporting local businesses, and delivering reliable customer service to community members and…
Added 22 mins ago
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Healthcare Operations Centre Dispatcher
Paladin Security Group Ltd
Burnaby, BC
- $25.28 CAD / hour
- Full-time
Prior experience in security, call centre operations, or customer service.
Added 22 mins ago
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Tactical Mobile Security Guard
Paladin Security Group Ltd
Courtenay, BC
- $25 to $27 CAD / hour
- Full-time
Schedule: 12-hour shifts on a 4-day rotation · Availability to work 12-hour shifts on a 4-day rotation
Added 22 mins ago
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Operator, Security Command Centre
Paladin Security Group Ltd
Burnaby, BC
- $24.8 to $26.8 CAD / hour
- Full-time
Reporting to the Security Command Centre Manager, you will deliver exceptional customer service while coordinating incident responses and managing security infrastructure. Key…
Added 22 mins ago
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Security Operator / Dispatcher
Paladin Security Group Ltd
Burnaby, BC
- $21 to $21.5 CAD / hour
- Full-time
Provide customer service while remaining calm, focused, and adaptable in fast-paced scenarios.
Added 22 mins ago
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Security Guard
Paladin Security Group Ltd
Ashcroft, BC
- $22.5 CAD / hour
- Full-time
Provide customer service and assist visitors with directions and basic inquiries.

Paladin Security Group Ltd

Operator, Security Command Centre

Burnaby, BC, Canada

$24.8 to $26.8 CAD / hour · Full-time

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Job details

Pay: $24.8 to $26.8 CAD / hour
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Position Overview

Job Title: Operator, Security Command Centre

Employment Type: Full-time

Pay Rate: $24.80 - $26.80 per hour

Site Overview

The Security Command Centre serves as the 24/7 central communications hub for facility security operations. Utilizing modern security technologies, access control systems, and live video surveillance, the Command Centre connects field personnel, management, and subcontractors to maintain a safe and secure environment across all designated properties.

What You'll Be Doing

Reporting to the Security Command Centre Manager, you will deliver exceptional customer service while coordinating incident responses and managing security infrastructure. Key responsibilities include:

Monitoring security systems, access controls, intrusion alarms, panic systems, and video surveillance in accordance with Standard Operating Procedures.
Directing, instructing, and maintaining clear communication with guards and tactical guards in the field.
Answering, triaging, and documenting incoming calls, emails, and service requests, escalating critical issues to leadership as necessary.
Managing physical access controls and keys, including administration of Lenel access levels, NERC key sign-outs, and the Commander Connect database.
Administering photo IDs and facility access control cards.
Conducting virtual patrols, investigations, and initial troubleshooting of security equipment functionality.
Logging shift activities, creating detailed incident reports, and prioritizing service requests for maintenance and security deficiencies.

Must Haves

Valid B.C. Provincial Security License.
Basic Security Training (BST) completion.
Minimum 6 months of experience in a control centre, operations centre, or call centre setting, including direct experience administering security systems (access control, video surveillance, intrusion alarms).
Intermediate computer skills and comfort working extensively with software applications and databases.

Nice-to-Haves

Certifications in Customer Service for Security, Note-Taking & Report Writing, or JIBC Investigations.
Occupational First Aid Level 2 (OFA 2).
Experience with Lenel systems, Key Tracer, TMA Operator training, or advanced video monitoring systems.
Verbal de-escalation training (such as MOAB, NVCI, or equivalent).
Familiarity with NERC compliance requirements or Information Protection Programs.

What's In It For You?

Paladin Security offers competitive compensation, comprehensive training, and opportunities to advance your career within a technology-driven security environment. If you thrive in a fast-paced setting and are ready to support a critical operations team, we encourage you to apply!

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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More about this job

Responsibilities

Monitor security systems, access controls, alarms, and video surveillance while coordinating communications and incident responses with field personnel and leadership. Administer access credentials and keys, conduct virtual patrols and initial investigations, troubleshoot equipment, and maintain shift logs and incident reports.

Requirements

Applicants must hold a valid B.C. Provincial Security License and have completed Basic Security Training. They need at least six months of control centre, operations centre, or call centre experience that includes administering security systems, along with intermediate computer skills and comfort using software and databases.

Skills

Security System Monitoring
Access Control Administration
Video Surveillance
Intrusion Alarm Monitoring
Incident Response Coordination
Field Personnel Communication
Call Triage
Incident Documentation
Security Investigations
Virtual Patrols
Security Equipment Troubleshooting
Customer Service
De-escalation
Database Administration
Report Writing
Intermediate Computer Skills

Benefits

Competitive Compensation
Comprehensive Training
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B.C. Provincial Security License
Basic Security Training (BST)
Security Command Centre
Access Control
Video Surveillance
Intrusion Alarms
Panic Systems
Lenel
Key Tracer
Commander Connect
NERC Compliance
NERC Key Sign-Outs
TMA Operator Training
Photo IDs
Facility Access Cards
Virtual Patrols
Incident Response
Incident Reports
Security Investigations
Security Equipment Troubleshooting
Customer Service for Security
Note-Taking and Report Writing
JIBC Investigations
Occupational First Aid Level 2
Verbal De-escalation
MOAB
NVCI
Information Protection Programs

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Jobs in Canada