Security Dispatcher at University Health Network

Position Overview

Title: Security Operations Center Operator

Employment Type: Full-Time

Pay Rate: $25.03 / hour

Site: University Health Network - West Park Healthcare Centre

Schedule: Continental Rotation (0700-1900 / 1900-0700)

Overtime Methodology: Averaging Agreement (AA) after 88 hours

Site Overview

West Park Healthcare Centre is part of University Health Network (UHN), Canada's top research hospital network. Located in Toronto, West Park provides specialized rehabilitative and complex care to help patients regain their independence and return home after life-altering illnesses. Joining this site means playing a crucial role in supporting a safe, caring environment for patients, healthcare workers, and families.

What You'll Be Doing

As a Security Operations Center Operator, you will oversee the command centre and serve as a shift lead, guiding security operations across the site. Your daily responsibilities will include:

• Serving as shift lead and overseeing the security platoon, including orienting guards to their roles.
• Assisting with tracking and deploying security staff in coordination with the Paladin Operations Centre.
• Monitoring and operating command centre systems, including access control, CCTV, and fire and life safety systems.
• Receiving incident calls, answering dispatch telephones, and issuing overhead emergency announcements.
• Collaborating with the Security Coordinator on special projects and assisting with training new staff.
• Managing facility keys, ID and access cards, contractor badges, and lost and found items.
• Communicating clearly and professionally with clinical staff, visitors, clients, and the public.
  
  

Must Haves

• Valid Ontario Security Guard License.
• Valid First Aid and CPR Level C Certification (WSIB approved).
• Clear Vulnerable Sector Check.
• Proficiency in written and spoken English with strong interpersonal skills.
• Certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB), or willingness to complete Paladin's pre-employment certification program prior to onboarding.
• Immunization records (measles, mumps, rubella, varicella, and TB skin tests 1 and 2) and proof of double COVID-19 vaccination.
• Willingness to complete N95 Mask fit testing during training.
• Legal authorization to work in Canada.
  
  

Nice-to-Haves

• Previous experience working in a security command centre or dispatch environment.
  
  

What's In It For You?

• Comprehensive health benefits including medical, dental, paid vacation, paid sick days, and paid holidays.
• Security license reimbursement.
• Daily pay options ("Work today, get paid today").
• Clear pathways for ongoing training, professional development, and career advancement.
  
  

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.