Security Operations Centre (SOCC) Dispatcher
- Nanaimo, BC, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Posting language
- English
- Posted
Original job description
Part-Time | Nanaimo, BC
Site Overview
The Paladin Security Operations Centre (SOCC) is a 24/7 communications and dispatch hub supporting security operations across Vancouver Island. The SOCC coordinates alarm responses, mobile patrols, emergency communications, scheduling support, and operational escalations.
Key Responsibilities
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
Site Overview
The Paladin Security Operations Centre (SOCC) is a 24/7 communications and dispatch hub supporting security operations across Vancouver Island. The SOCC coordinates alarm responses, mobile patrols, emergency communications, scheduling support, and operational escalations.
Key Responsibilities
- Answer and manage incoming phone calls, alarms, radio traffic, and emergency communications.
- Dispatch security officers, mobile patrols, supervisors, and alarm responses in accordance with established procedures.
- Monitor lone worker activities and conduct required safety check-ins.
- Coordinate emergency responses, escalations, and after-hours operational support.
- Maintain accurate dispatch logs, incident reports, and operational records.
- Support scheduling activities, shift changes, call-outs, and coverage requests.
- Communicate professionally with clients, security personnel, management teams, and emergency services.
- Perform additional operational, administrative, and coordination duties as required to support the effective operation of the Security Operations Centre.
- Proven ability to multitask, prioritize competing demands, and adapt quickly in a fast-paced, dynamic environment.
- Ability to remain calm, professional, and solutions-focused while working under pressure and responding to urgent situations.
- Minimum typing speed of 50 WPM.
- Strong computer skills and proficiency in Microsoft Outlook, Word, and Excel.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving abilities.
- Valid BC Security Worker Licence.
- Previous experience in dispatch, security operations, alarm monitoring, call centre operations, or customer service.
- Education or training in Public Safety Communications, Criminal Justice, Emergency Management, or a related field.
- Experience with TrackTik or similar workforce management software.
- Great Place to Work Certified™ company.
- Career advancement opportunities and promotion from within.
- Supportive team environment and ongoing professional development.
- An opportunity to play a key role in keeping our people, clients, and communities safe.
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
More about this job
Responsibilities
Manage incoming calls, alarms, radio traffic, and emergency communications, and dispatch security personnel and patrols according to established procedures. Monitor lone-worker safety, coordinate escalations and operational support, maintain accurate records, and assist with scheduling and coverage.
Requirements
Candidates should be able to multitask, prioritize, adapt quickly, and remain calm and professional under pressure. Requirements include a typing speed of at least 50 WPM, strong computer skills including Microsoft Office, and excellent communication, attention to detail, and problem-solving abilities; a BC Security Worker Licence and related experience are preferred.
Skills
- Multitasking
- Prioritization
- Adaptability
- Calmness Under Pressure
- Typing
- Computer Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Verbal Communication
- Written Communication
- Attention to Detail
- Problem-Solving
- Dispatch
- Emergency Communications
- Recordkeeping
Benefits
- Career Advancement Opportunities
- Promotion From Within
- Supportive Team Environment
- Professional Development
Visa sponsorship
Not detected in the job text
Categories
- Security & Safety
- Customer Service & Support
- Administrative
Keywords
- Security Operations Centre
- Dispatch
- Security Operations
- Alarm Monitoring
- Emergency Communications
- Radio Traffic
- Mobile Patrols
- Lone Worker Monitoring
- Safety Check-Ins
- Emergency Response
- Operational Escalations
- Dispatch Logs
- Incident Reports
- Scheduling
- Shift Changes
- Call-Outs
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- BC Security Worker Licence
- TrackTik
- Workforce Management Software
- Public Safety Communications
- Criminal Justice
- Emergency Management
- Call Centre Operations
- Customer Service