Security Supervisor - Mount Sinai Hospital

Position Overview

Title: Security Shift Supervisor

Employment Type: Full-Time

Pay Rate: $27.86 /hr.

Site: Mount Sinai Hospital

Schedule: Continental Rotation (0700-1900 / 1900-0700)

Overtime Methodology: Averaging Agreement - Overtime After 84 hours

Site Overview

Mount Sinai Hospital is an internationally recognized healthcare and research facility located in downtown Toronto. Providing security here means operating in a dynamic, high-care environment where patient well-being, staff safety, and compassionate support are paramount. Security team members work directly within specialized areas such as the Emergency Department and mental health units, making a daily, positive impact on vulnerable individuals and the wider community.

What You'll Be Doing

• Provide leadership, daily direction, ongoing coaching, and training to on-site security guards.
• Plan and implement shift schedules, manage staff attendance, and ensure team members complete mandatory training.
• Supervise job performance, motivate personnel, issue commendations, and handle disciplinary documentation as required.
• Ensure all site staff adhere strictly to Paladin Security and hospital-specific security policies, procedures, and standing orders.
• Conduct proactive and reactive security patrols across 12-hour shifts, including response duties within the mental health ward and the Emergency Department.
• Respond rapidly and effectively to coded emergencies throughout the facility.
• De-escalate conflicts using verbal techniques and assist in developing security plans for high-risk patients.
• Oversee and support patient watch guards, while monitoring and addressing security concerns in clinical spaces.
• Write detailed incident reports, investigate routine complaints or breaches, and conduct regular security audits.
• Collaborate and coordinate with local law enforcement, emergency services, and the Client Service Manager.
  
  

Must Haves

• Valid Ontario Security Guard License.
• Valid (WSIB-approved) First Aid and CPR Level-C Certification.
• Proficiency in English, both written and oral.
• Valid Immunization Record confirming coverage for measles, mumps, rubella, varicella, and 2-step TB skin tests.
• Full COVID-19 vaccination (minimum 2 doses) with proof.
• Willingness to complete a Vulnerable Sector Check upon offer of employment.
• Availability and willingness to complete mandatory 5-day virtual and in-class training at the Etobicoke office.
• Ability to stand and walk for extended periods during 12-hour shifts.
  
  

Nice-to-Haves

• At least one year of healthcare security supervisor or team lead experience.
• Post-secondary education in a law enforcement or security program from a recognized college.
• Strong written and verbal communication skills.
  
  

What's In It For You?

• Extensive industry-leading training programs to support your professional development.
• Clear pathways for career advancement and growth into law enforcement or security leadership.
• Company health benefits.
• Paid uniforms.
• Continuous coaching, leadership support, and development.
• Corporate partner discounts with GoodLife Fitness, TELUS, Rogers Communications, Toronto FC, and Mark's Work Wearhouse.
  
  

Application Deadlines

If you are a dedicated leader ready to support healthcare professionals and protect our community, we welcome you to submit your application today.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.