Temporary Client Service Ambassador

Position Overview

Title: Temporary Client Service Ambassador

Pay Rate: $23.69 /hour

Site: St. John's & Surrounding Area Emergency Departments

Site Overview

This role operates within Emergency Department waiting areas across St. John's and the surrounding area. It provides a supportive, people-focused presence in busy healthcare environments, helping maintain safety and comfort for patients, visitors, and clinical staff through empathetic communication.

What You'll Be Doing

As a Client Service Ambassador, you will serve as a customer-focused liaison in Emergency Department waiting areas, relying on communication and de-escalation rather than physical force.

• Patrol waiting areas to engage directly with patients and visitors, supporting a safe and calm environment.
• Use empathetic, clear communication to minimize stress, enhance the patient experience, and prevent conflict.
• Collaborate closely with triage, nursing, social work, mental health and addictions, security, and volunteer teams.
• Establish rapport with regular visitors and work with clinical teams to create personalized approach plans for managing potential safety risks.
• Conduct hourly census counts of the waiting area and document all client contacts using tablet software.
• De-escalate aggressive or disruptive behavior verbally, involving dedicated site security or Code White teams if physical safety interventions are needed.
  
  

Must Haves

• Valid Criminal Record Check and Vulnerable Sector Check.
• Valid CSA-approved First Aid & CPR – Level C.
• Completed Tuberculosis (TB) screening.
• Proof of full primary childhood vaccination series, including a Tdap dose at age 18 and a 10-year booster.
• Valid Class 5 Driver's License.
• Fluency in oral and written English.
• Strong judgment, empathy, and composure when handling high-stress or emotionally charged situations.
  
  

Nice-to-Haves

• Previous experience in security, customer service, healthcare support, or social services.
• Certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB) (pre-hire training is available for candidates willing to make a 6-month commitment).
• Familiarity with non-violent crisis intervention and local health authority policies.
  
  

What's In It For You?

• Paid vacation and sick days.
• Flexible daily pay options.
• Code of Conduct reimbursement.
• Access to professional development and fully covered specialized training.
  
  

If you are passionate about helping others and creating a welcoming, safe space in healthcare settings, we encourage you to apply today.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.