Zone Supervisor - Healthcare

Overview

The Healthcare Zone Supervisor plays a vital role in keeping healthcare facilities safe, supported, and running smoothly. Working as the main connection between frontline security officers and operations management, you will guide daily site duties, support frontline staff, and ensure client expectations are consistently met.

If you are a strong communicator who thrives in active environments, enjoys supporting team members, and wants to make a tangible impact in healthcare security, this position offers a rewarding leadership opportunity.

Compensation And Benefits

Pay Rate: $23.00 - $25.00 per hour

• Medical, dental, and life insurance coverage
• Paid vacation
• Opportunities for internal growth and career advancement
• Comprehensive ongoing training and leadership development
  
  

What Success Looks Like

Success in this role means keeping frontline security officers supported, informed, and equipped, while building positive relationships with site staff and leadership.

Day-to-Day Duties

• Conduct regular site visits to provide guidance, verify operational standards, and answer employee questions with professionalism and tact.
• Ensure smooth communication between management, clients, and frontline staff so expectations and site updates are clearly understood.
• Maintain inventory of site uniforms, forms, and equipment, delivering supplies to staff in a timely manner.
• Step in to provide shift coverage or transport security officers between sites during short-notice operational needs.
• Complete clear, accurate regular reports for branch management and operations teams.
  
  

Long-Term Impact

• Build a supportive, respectful team morale across assigned healthcare sites.
• Serve as a dependable point of contact for client staff and operational managers.
• Exercise calm, informed decision-making during unexpected or urgent site situations.
  
  

Work Schedule and Physical Demands

This is a full-time role that requires flexibility to meet operational demands:

• Must have full availability to work rotating shifts, including days, evenings, nights, and weekends.
• Involves active site visits and foot patrols, walking up to 18 to 20 kilometers per day.
• Occasional travel up to four hours to communities outside the immediate local area.
  
  

Position Requirements

Must-Haves

• High School Diploma or GED.
• At least 2 years of experience working in the security industry.
• Full availability for all shifts (day, evening, night, and weekend shifts).
• Ability to walk 18 to 20 kilometers per day during site visits and patrols.
• Ability and willingness to travel up to 4 hours to surrounding communities as needed.
• Strong written and verbal communication skills, including clear record-keeping and detail-oriented observation skills.
• Sound problem-solving skills and the ability to make good decisions with limited information in urgent situations.
• Legal authorization to work in Canada.
  
  

Nice-to-Haves

• 2 or more years of supervisory experience, preferably in a security, healthcare, or customer service environment.
• Prior experience working within a healthcare setting.
  
  

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Join Our Team

If you are a reliable, people-focused security professional ready to take the next step in your career, we encourage you to apply. Submit your application today to start the conversation.