Healthcare Security Officer - Quest - Lower Sackville

Role Overview

Hospitals need to be safe, welcoming environments where patients can recover and healthcare teams can focus on delivering quality care. As a Healthcare Security Officer with Paladin Security at Quest, you play a vital role in protecting staff, residents, and visitors while maintaining a calm, supportive atmosphere.

This role is ideal for a dependable, approachable individual who excels in clear communication, sound judgment, and remaining calm in unexpected situations. We offer a structured work schedule, strong pay, full benefit options, and paid professional development within a team recognized as a Great Place to Work.

Pay & Shift Schedule

Pay Rate: $20.50 per hour, with on-demand daily pay options available.

Shift Schedule: Rotating 12-hour shifts covering day shifts (8:00 AM – 8:00 PM) and night shifts (8:00 PM – 8:00 AM).

Primary Worksite: Quest, Lower Sackville NS

What Success Looks Like

Success in this position means serving as a visible, reassuring security presence. You will balance vigilant observation with helpful customer service, helping prevent security issues before they arise and de-escalating tense situations with empathy and tact.

Day-to-Day Responsibilities:

• Conduct routine foot patrols of site grounds, resident areas, entrances and exitsd

• Monitor security cameras and alarm systems to identify security risks or unauthorized entry into restricted zones.

• Greet visitors, staff, and patients warmly, offering directions and answering general inquiries.

• Use verbal de-escalation skills to resolve conflict and manage challenging behavior calmly and respectfully.

• Respond quickly to calls for assistance, medical emergencies, fire alarms, and security incidents.

• Work directly alongside healthcare staff and local emergency responders during urgent situations or evacuations.

• Write clear, detailed, and objective daily logs and incident reports.

Long-Term Impact: Over time, you will build trusted relationships with hospital staff and establish a reliable security presence that allows clinical teams to perform their work with total peace of mind.

Position Requirements

Must-Have Qualifications

• High School Diploma or GED.

• Ability to obtain a valid Nova Scotia Security License (Paladin covers the cost of licensing).

• Valid Standard First Aid and CPR Level C certification from a CSA-approved provider.

• Fluency in English, both written and spoken.

• Completion of Use of Force (UOF) and Management of Aggressive Behavior (MOAB) certifications. Paladin provides this training prior to onboarding for candidates who commit to six months in the role.

Nice-to-Have Qualifications

• Prior experience in security, customer service, healthcare support, or law enforcement.

• Willingness and ability to occasionally travel for shifts at nearby regional facilities, such as Bridgewater or Liverpool.

Benefits & Perks

• Competitive $20.50/hour starting wage with flexible daily pay options.

• Medical, dental, and life insurance coverage.

• Paid vacation time and sick days.

• Free uniforms, complete with dry cleaning and tailoring allowances.

• Company-paid security license and paid ongoing skill development.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Apply?

If you are a dependable professional who wants to protect and support your local healthcare community, we would love to hear from you. Apply today to start your career with Paladin Security.