Healthcare Security Site Supervisor - Quest

Overview

Healthcare environments require specialized, clear-headed, and compassionate leadership. As the Healthcare Security Site Supervisor at Quest, you will lead the frontline security team responsible for maintaining a safe, secure, and welcoming environment for residents, medical staff, and visitors. You will serve as the primary link between daily security operations, site management, and Paladin's leadership team.

This full-time supervisory role offers a consistent work schedule (Monday through Friday day shifts), comprehensive training, and a clear path for professional development within Canada’s leading security company.

What Success Looks Like

Day-to-Day Operations

• Lead shift operations effectively, conducting shift briefings and debriefs, managing staff break schedules, and ensuring site coverage at all times.

• Act as the first responder to site emergencies - such as fire alarms, medical calls, or de-escalation situations - and direct team response until management or emergency services arrive.

• Oversee daily administrative tasks, ensuring all shift logs, incident reports, contractor sign-ins, and memo books are thoroughly and accurately documented.

• Manage physical security assets, including key control, access passes, and equipment distribution.

• Execute routine operational duties such as facility lock-ups, unlocks, authorized escorts, and access management.

Team Leadership & Development

• Mentor and support on-site security officers, regularly auditing shift notebooks to maintain high standards of reporting and performance.

• Foster open communication and positive morale among the security team while addressing staff concerns promptly.

• Enforce existing safety protocols while assisting management in developing and refining site-specific policies.

• Issue performance citations and incident reviews, working with management to resolve issues or recognize exceptional work.

Qualifications

Must-Have Requirements

• Demonstrated supervisory or team leadership experience.

• Ability to obtain a Nova Scotia Security Guard License (Paladin covers license costs).

• Valid Standard First Aid & CPR - Level C certification.

• Fluency in spoken and written English, with strong communication and report-writing skills.

• Certifications in Use of Force and Management of Aggressive Behavior (MOAB), or a willingness to complete these through Paladin's fully paid training program prior to deployment.

• Ability to work the required schedule

Nice-to-Have Requirements

• Previous security experience, particularly in healthcare, institutional, or public-facing facilities.

Compensation & Benefits

• Hourly Rate: $24.50 per hour

• Schedule: Full-time, Monday through Friday - 8am - 4pm

• Paid Licensing: Company-paid Nova Scotia Security License

• Uniforms: Free uniforms provided, including a dry cleaning and tailoring allowance

• Health Benefits: Comprehensive medical and dental package

• Time Off: Paid vacation and sick days

• Financial Flexibility: On-demand daily pay options available

• Growth Opportunities: Ongoing paid training and internal promotion opportunities across Paladin's national network

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Apply?

If you are a dependable leader who takes pride in protecting vital community spaces, we encourage you to apply. Submit your resume today to take the next step in your security career with Paladin.