Security Guard

Overview

Join Paladin Security Group as a Security Guard at West Edmonton Mall, one of Canada's most dynamic retail and entertainment destinations. In this role, you will serve as a visible, reassuring presence, helping maintain a safe and welcoming environment for shoppers, staff, and visitors. This position is ideal for individuals who take pride in helping others, enjoy active work, and want to build a career in safety and security with a company that prioritizes internal growth and training.

What Success Looks Like

In your day-to-day work, success means being proactive, approachable, and observant while patrolling assigned areas of the mall. Over time, successful team members become trusted figures on site, known for clear communication, calm handling of unexpected situations, and excellent customer service.

Key responsibilities include:

• Conducting thorough foot patrols across retail, entertainment, and public areas to maintain safety and deter property loss or mischief.

• Assisting mall guests with directions, general inquiries, lost items, and safety concerns with a high standard of customer service.

• Writing clear, concise, and accurate daily shift logs and detailed incident reports.

• De-escalating tense or challenging situations professionally and responding calmly to medical emergencies, fire alarms, or safety incidents.

• Collaborating effectively with team members, site management, and local emergency services when necessary.

What You Need to Succeed (Must-Haves)

• Valid Security Licence: A current Alberta Security Guard Licence (BST).

• Work Authorization: Legal eligibility to work in Canada without requiring visa sponsorship.

• Schedule Availability: Ability and willingness to work a continental rotating shift schedule, which includes day, evening, and weekend rotations.

• Communication Skills: Strong spoken and written English skills to complete detailed incident reports and interact clearly with the public.

• Physical Mobility: Ability to stand and walk for long periods while patrolling large indoor facilities.

Nice-to-Haves

• Previous experience in security, customer service, hospitality, or retail environments.

• A valid Standard First Aid and CPR Level C certificate.

Compensation and Hours

• Pay Rate: $19.00 CAD per hour.

• Position Type: Part-Time.

• Shift Structure: Continental rotating shifts.

Why Join Our Team?

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE!

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Ready to Apply?

If you meet the requirements and are ready to contribute to a safe community at West Edmonton Mall, we welcome your application. Submit your resume today to connect with our recruiting team.