IT Operations Help Desk I (Temporary Contract)

Toronto, ON, Canada

PAY RANGE: $20.00 - $26.00 (DOE) VACANCY STATUS: This posting is for a current and existing vacancy · Full-time

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Job details

Pay: PAY RANGE: $20.00 - $26.00 (DOE) VACANCY STATUS: This posting is for a current and existing vacancy
Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Sep 14, 2026

Original job description

IT Operations Help Desk 1 position is responsible for providing level 1 technical support to internal colleagues troubleshooting issues with endpoint computing systems, AV systems, software, and logons. Responsibilities also include establishing and maintaining new user accounts along with provisioning and maintaining endpoint systems.

This is a one-year contract position

GENERAL ACCOUNTABILITIES

Work in compliance with the Company’s policies and procedures including safety manual, with safety of self and others in mind always
Available to work outside of, or in addition to, normal business hours
Maintain and protect assigned company assets
Represent Company in a business-like professional manner in both conduct and appearance, to maximize client satisfaction.

RESPONSIBILITIES:

Provide support and troubleshooting of IT and AV systems for end-users, including executives
Maintaining help desk ticket queues to ensure proper routing and resolution of issues
Escalation to level 2 or 3 staff as situations require more specialized skill sets
Configure desktop hardware, software, and peripherals
Writes documentation and guides as necessary, provides end-user training
Must be willing to carry a mobile phone and provide after hours on-call support occasionally
Trains users in systems operations and procedures, as needed
Maintain a positive working relationship with business lines and other departments
Provide global support using remote connectivity technologies
Endpoint and mobile device provisioning using Microsoft Intune, including logistics and shipping to colleagues

REQUIRED QUALIFICATIONS

Demonstrates fundamental knowledge of Windows operating systems
Demonstrates fundamental knowledge of mobile operating systems (Android/iOS) and hardware
Working knowledge of current communications devices and desktop technologies
Basic networking skills and troubleshooting including wired and wireless
Basic understanding of Virtual Desktops
Expertise in standard software applications (Microsoft Word, Excel, PowerPoint, Outlook, etc.)
Printer device and queue management
Active Directory password and group membership management
Basic knowledge and experience of Office 365 and related cloud solutions
Ability to manage multiple projects, activities, and tasks simultaneously
Highly developed verbal and written communications

PREFERRED QUALIFICATIONS:

A+ certification preferred
IT training and certification preferred
Communication and Presentation Skills: Excellent written and verbal communication skills, with the ability to present complex GRC issues and strategies clearly to various stakeholders
Computer efficiency in standard business software (Microsoft Office, etc.)
Willingness to learn and be self-motivated
Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to write reports and routine business correspondence
Ability to effectively present information and respond to questions from colleagues in person, on the phone or via video conference

PROFESSIONAL COMPETENCIES

Ability to work independently and in a team environment in a hands-on management capacity while leading team members in multiple locations
Excellent organizational skills and attention to detail, highly driven and self-motivated
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Articulate with excellent verbal and written communication skills, in English
Ability to solve practical and complex problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to effectively present information and respond to questions from colleagues in a fashion that supports our culture of teamwork.
Ability to manage multiple projects, activities, and tasks simultaneously

PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate, (i.e. see, hear, speak and write clearly), in English, in order to communicate with colleagues and/or customers
Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment
Prolonged periods of sitting at a desk and working on a computer

WORKING CONDITIONS:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate
In person collaboration is expected with a hybrid work schedule as mutually agreed upon following successful onboarding. Position is eligible to be in any Bosch Building Technologies office location based on the current needs of IT Operations department.
Frequent participation in live online meetings requiring the use of video and audio.

PAY RANGE: $20.00 - $26.00 (DOE)
VACANCY STATUS: This posting is for a current and existing vacancy

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More about this job

Responsibilities

Provide Level 1 technical support and troubleshooting for colleagues’ endpoint devices, audio-visual systems, software, and logins, including ticket management and escalation to higher support levels. Configure and provision user accounts and devices, provide remote support and user training, and maintain documentation while occasionally providing after-hours on-call support.

Requirements

Candidates should have foundational knowledge of Windows and mobile operating systems, desktop and communications technologies, networking, virtual desktops, Microsoft Office and Office 365, Active Directory, and printer management. Strong communication, organization, problem-solving, multitasking, and teamwork skills are required; A+ certification and other IT training or certifications are preferred.

Skills

Windows Operating Systems
Android And iOS
Microsoft Intune
Active Directory
Office 365
Microsoft Office
Endpoint Provisioning
Help Desk Support
IT Troubleshooting
Audio-Visual Systems
Basic Networking
Virtual Desktops
Printer Management
User Account Management
Remote Support
End-User Training

Visa sponsorship

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Keywords

Level 1 Technical Support
Help Desk
Windows
Android
iOS
Microsoft Intune
Active Directory
Office 365
Microsoft Office
Endpoint Computing
Endpoint Provisioning
Mobile Device Management
Audio-Visual Systems
Ticket Queue Management
IT Troubleshooting
Basic Networking
Wired And Wireless Networks
Virtual Desktops
Printer Management
User Account Management
Password Management
Remote Connectivity
End-User Training
A+ Certification
On-Call Support
IT Operations

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