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Added 19 mins ago
Data Analytics & Insights Intern / Co-op (Winter 2027)
TD
Toronto, ON · Montreal, QC
Full-time
Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and…
Added 2 hours ago
Office Manager
Sienna Senior Living
Barrie, ON
Part-time
…community, and caring to life. In this capacity, the Office Manager plays a crucial role of the day-to-day administrative functions and processes at a Long Term Community or Retirement…
Added 2 hours ago
Rehabilitation Assistant - Mobility Team, Provincial Mobilization
Nova Scotia Health Authority
Kentville, NS
Full-time
Reporting to the Health Services Manager, and under the supervision of therapists, the Rehabilitation Assistant, as an active member of the patient care team, works with individuals,…
Added 2 hours ago
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
Internship
Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care,…
Added 2 hours ago
Growth Intelligence Analyst – Simplii Financial
Simplii Financial
Toronto, ON
Full-time
You communicate with clarity. You can explain a model to a product manager and a growth hypothesis to a Finance partner. You think about your audience before your output and make complex…
Added 3 hours ago
Canadian Tax Manager
Alimentation Couche-Tard
Laval, QC
Full-time
…Couche-Tard/Circle K. We have grown into a successful global company with more than 16,000 stores in 29 countries, serving nearly 9 million customers every day. In total, more than 150,000…
Added 4 hours ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 4 hours ago
Sales Excellence Manager, North America
Nutreco
Guelph, ON
Full-time
Reporting to the Business & Commercial Excellence Director, North America, the Sales Excellence Manager is responsible for improving sales effectiveness across North America by embedding…
Added 5 hours ago
Ski Patrol Leader - Adanac Ski Hill
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
Internship
A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with…
Added 5 hours ago
Principal Program Manager
Forefront Dermatology
Canada
Full-time
The Principal Program Manager serves as the primary bridge between business stakeholders and the Data & Analytics organization. This role is responsible for identifying opportunities where…
Added 5 hours ago
Senior Manager, Process Optimization, Accelerate the Close (ATC) - Finance
Scotiabank
Toronto, ON
Reporting to the Director, Head of Business Solutions & Transformation, the Senior Manager, Process Optimization supports the ATC Team with successful delivery of the Accelerate the Close…
Added 5 hours ago
Strategic Advisor
Government of Alberta
Calgary, AB
Reporting to the Manager, Indigenous Community Engagement, the Strategic Advisor coordinates and participates in projects and initiatives that support improved health outcomes and more…
Added 5 hours ago
Licensing Liaison Officer - Continuing Care
Government of Alberta
AB
Reporting to the Licensing Manager, this position operates with a provincial scope and is responsible for managing licensing processes, providing expert guidance on legislative and…
Added 5 hours ago
Senior Lifecycle Marketing Manager
VelocityEHS
Canada
Full-time
The ideal candidate will demonstrate expertise in lifecycle and email marketing, with a focus on creating impactful, measurable communications for a B2B audience. This role combines…
Added 6 hours ago
Cost Control Manager
Pomerleau
Vancouver, BC
$114,000 to $148,000 CAD / year
Full-time
The Cost Control Manager is responsible for planning, leading, and overseeing budget control activities on a major construction project. As the key financial performance leader, the role…
Added 6 hours ago
Enterprise Project Manager
peoplecare communities
Waterloo, ON
$90,000 to $120,000 CAD / year
Full-time
…culture, commitment, and leadership. We are also accredited with Exemplary Standing, the highest award possible through Accreditation Canada’s Qmentum…
Added 6 hours ago
Performance Analyst Student
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
Full-time
The Performance Analyst Student will report to the Senior Manager, Lottery Performance & Analytics, and work with the Lottery Performance & Analytics team to conduct analysis and create…
Added 6 hours ago
Vice President, Risk Data Strategy and Transformation
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 6 hours ago
Director, Digital Marketing & Web Experience
Varicent
Toronto, ON
Partner with the Senior Manager of Digital Marketing to identify keyword opportunities, content gaps, high-intent buyer topics, and organic growth priorities.
Added 6 hours ago
GUEST ATTENDANT, PART-TIME
Lifetimes Limited Partn
Tillsonburg, ON
Part-time
The Guest Attendant reports to the Health and Wellness Manager or designate and provides residents with physical and personal care needs to a high-quality standard and with sensitivity.…
Added 6 hours ago
Vice President, Risk Data Strategy and Transformation
TD
Toronto, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 7 hours ago
Design Studio Operations Lead (18-Month Contract)
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Toronto, ON
Full-time
…purchase orders and related activities are completed in alignment with operational timelines. The role maintains studio samples, displays and product information; collaborates with trade…
Added 7 hours ago
Education Consultant (Education Officer 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager, Program Standards, the Education Consultant provides leadership and direction for the development, implementation and continuous improvement of a portfolio of…
Added 7 hours ago
Policy Analyst
Government of Alberta
AB
Reporting to the Manager, Industry Policy, the Policy Analyst supports complex policy projects and provides evidence-based advice on industry competitiveness, economic development,…
Added 7 hours ago
Financial Analyst
Mondelēz International
Toronto, ON · Plant - East York, Canada
Full-time
…position is eligible to participate in a highly competitive bonus program.

Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the…

Paladin Technologies

Monitoring Operations Manager

Victoria, BC, Canada

Pay: Pay: $65,000 - $75,000 (DOE)
Job type: Full-time
Apply by: Mar 28, 2027
Experience: 5 years’ experience as a manager overseeing personnel development & growth
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Monitoring Operations Manager will oversee the day-to-day control of personnel within our Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers across Canada. Leading & developing a seasoned team to ensure successful performance of the day-to-day operation.

This position is offered in Victoria, BC and is responsible for managing & maintaining the physical location & ULC listings for this Signal Receiving Center. This position directly reports to the Director of Monitoring Operations.

Responsibilities:

Interview, hire and oversee the recruitment of staff
Implement and monitor operational plans to meet quality standards & contracted KPI values
Control costs and maximize productivity through the implementation of best practices and standardized processes
Coordinate with the technical team to address operational priorities during maintenance & project work
Conduct effective and timely performance reviews that comply with company goals and objectives
Ensure that all members of your team have their responsibilities and authorities clearly established & measured
Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability
Build a team to provide 24-hour support for the Alarm Monitoring Operations
Facilitate the Leadership Development & Coaching Program for direct reports
Coordinate with the Human Resources team; scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations
Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria
Collaborate and provide backup for alternate location manager responsibilities
Complete annual ULC audits and coordinate emergency planning & disaster recovery drills

Supervisor Duties:
In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

5 years’ experience as a manager overseeing personnel development & growth
Ability to lead and supervise a team effectively
Strong computer and technical call center aptitude
Able to work independently, manage time effectively, and work with multiple deadlines
Excellent written and verbal communication, as well as interpersonal skills
Flexibility to work within a 24-hour workplace

Preferred Qualifications:

Alarm Monitoring or other security related industry experience
Post-secondary education
Bi-lingual (French & English) written & verbal

PHYSICAL DEMANDS;
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment
Ability to focus, at a computer, for extended periods of time.

WORKING CONDITIONS;
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job:

The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate

Pay: $65,000 - $75,000 (DOE)

Apply About employer

More about this job

Responsibilities

Manage the day-to-day operations, personnel, and physical location of the ULC-listed alarm monitoring center in Victoria, ensuring quality standards, contracted KPIs, productivity, and 24-hour support. Lead recruitment, performance management, staff development, HR coordination, vendor scheduling, ULC audits, and emergency and disaster recovery planning.

Requirements

Requires at least five years of experience managing personnel development and growth, effective team leadership, strong computer and technical call center aptitude, and the ability to work independently while managing multiple deadlines. Excellent communication and interpersonal skills and flexibility to work in a 24-hour workplace are required; alarm or security industry experience, post-secondary education, and French-English bilingual ability are preferred.

Skills

Personnel Management
Team Leadership
Recruitment
Performance Management
Operational Planning
KPI Monitoring
Cost Control
Process Standardization
Technical Coordination
Human Resources Coordination
Coaching
Written Communication
Verbal Communication
Time Management
Disaster Recovery Planning
Alarm Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Alarm Monitoring
ULC
Signal Receiving Center
Monitoring Operations
Operational Plans
Quality Standards
Contracted KPIs
Best Practices
Standardized Processes
Performance Reviews
Leadership Development
Coaching
Recruitment
Onboarding
Payroll
Vendor Coordination
ULC Audits
Emergency Planning
Disaster Recovery
Call Center
Security Industry
24-Hour Operations
Personnel Development
Cost Control
Productivity

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