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Added 9 mins ago
(CAN) Manager, Facility Services
Walmart Canada
Toronto, ON · Scarborough, ON
Full-time
Ensures financial sustainability by developing and approving budgets up to authorization spend for capital expenses staff needs and staff compensation increases presenting budgets,…
Added 9 mins ago
Shop Supervisor
Pioneer Construction Inc.
ON · Ontario, Canada
Full-time
…collaborative team environment. Working alongside the Shop Manager, you’ll oversee daily workflow, coordinate maintenance and repairs, assign priorities, and act as the key communication…
Added 9 mins ago
Communicative Disorders Assistant
Surrey Place
Toronto, ON
$59,593 to $75,525 CAD / year
Full-time
The Infant Hearing Program (IHP) at Surrey Place is seeking a Communicative Disorders Assistant who will report to the Manager, IHP. The Communicative Disorders Assistant, IHP provides…
Added 9 mins ago
Christmas Kettle Coordinator
The Salvation Army in Canada
Thunder Bay, ON
Part-time
Promote, coordinate, and oversee the activities of Christmas Kettle Campaign staff and/or volunteers.
Added 9 mins ago
Case Worker
The Salvation Army in Canada
Hamilton, ON
Part-time
Under the direct supervision of the Program Manager, the caseworker will provide a service to people who
Added 9 mins ago
Executive Director (Part-Time)
Tree Trust
Elora, ON
Part-time · Volunteer
future, and make a tangible impact. As Executive Director, you will lead EEC’s staff and work with the Board to set the organization’s long-term direction, with a core focus on fundraising,…
Added 9 mins ago
Cost and Schedule Analyst
Kinectrics
Tiverton, ON
Internship
Reports to: Section Manager, Ontario Nuclear Services
Added 9 mins ago
Donation Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 9 mins ago
Customer Service Representative
Newrest
Calgary, AB
Full-time
Follow-up with the Airline Corporate contact (Performance Manager, Area Manager, etc...) any feed-back on the operations and service perception as well as on the day-to-day operations.
Added 9 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 9 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Whitby, ON
Internship
Primary work location: Oshawa (Hybrid work environment); Staff may be requested to work out of other DCHC's sites in Pickering, Whitby, Ajax, Oshawa South and Oshawa North (Airport Road) as…
Added 9 mins ago
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 9 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 9 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
…major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced…
Added 9 mins ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Pickering, ON
Internship
Primary work location: Oshawa (Hybrid work environment); Staff may be requested to work out of other DCHC's sites in Pickering, Whitby, Ajax, Oshawa South and Oshawa North (Airport Road) as…
Added 9 mins ago
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
Full-time
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 9 mins ago
National Distribution Manager
Linde
Brampton, ON
Full-time
We are looking for a highly motivated, talented, and experienced National Distribution Manager to lead and manage the day-to-day operations of our 4 Canadian distribution centres and its…
Added 9 mins ago
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 9 mins ago
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 9 mins ago
Facilities Coordinator
Cassels Brock & Blackwell LLP
Vancouver, BC
Full-time
…Facilities, Business & Client Services Department, reporting to the Manager, Facilities, Business & Client Services. This role requires a candidate who has experience in a facilities and…
Added 9 mins ago
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 9 mins ago
Store Associate
The Salvation Army in Canada
Moncton, NB
Full-time
Internal: Store Manager, Corps Officer(s), volunteers, staff
Added 9 mins ago
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 9 mins ago
Job Title Tenant Support Worker
Lookout Housing + Health Society
North Vancouver, BC
Internship
Night premium will be given to staff that work 50% or more of their shift between 00:00-08:00 Hours
Added 9 mins ago
Job Title Janitor/ Maintenance
Lookout Housing + Health Society
New Westminster, BC
Internship
The Janitor Maintenance Worker reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…

Paladin Technologies

Monitoring Operations Manager

Victoria, BC, Canada

Pay: Pay: $65,000 - $75,000 (DOE)
Job type: Full-time
Apply by: Mar 28, 2027
Experience: 5 years’ experience as a manager overseeing personnel development & growth
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Monitoring Operations Manager will oversee the day-to-day control of personnel within our Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers across Canada. Leading & developing a seasoned team to ensure successful performance of the day-to-day operation.

This position is offered in Victoria, BC and is responsible for managing & maintaining the physical location & ULC listings for this Signal Receiving Center. This position directly reports to the Director of Monitoring Operations.

Responsibilities:

Interview, hire and oversee the recruitment of staff
Implement and monitor operational plans to meet quality standards & contracted KPI values
Control costs and maximize productivity through the implementation of best practices and standardized processes
Coordinate with the technical team to address operational priorities during maintenance & project work
Conduct effective and timely performance reviews that comply with company goals and objectives
Ensure that all members of your team have their responsibilities and authorities clearly established & measured
Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability
Build a team to provide 24-hour support for the Alarm Monitoring Operations
Facilitate the Leadership Development & Coaching Program for direct reports
Coordinate with the Human Resources team; scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations
Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria
Collaborate and provide backup for alternate location manager responsibilities
Complete annual ULC audits and coordinate emergency planning & disaster recovery drills

Supervisor Duties:
In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

5 years’ experience as a manager overseeing personnel development & growth
Ability to lead and supervise a team effectively
Strong computer and technical call center aptitude
Able to work independently, manage time effectively, and work with multiple deadlines
Excellent written and verbal communication, as well as interpersonal skills
Flexibility to work within a 24-hour workplace

Preferred Qualifications:

Alarm Monitoring or other security related industry experience
Post-secondary education
Bi-lingual (French & English) written & verbal

PHYSICAL DEMANDS;
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment
Ability to focus, at a computer, for extended periods of time.

WORKING CONDITIONS;
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job:

The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate

Pay: $65,000 - $75,000 (DOE)

Apply About employer

More about this job

Responsibilities

Manage the day-to-day operations, personnel, and physical location of the ULC-listed alarm monitoring center in Victoria, ensuring quality standards, contracted KPIs, productivity, and 24-hour support. Lead recruitment, performance management, staff development, HR coordination, vendor scheduling, ULC audits, and emergency and disaster recovery planning.

Requirements

Requires at least five years of experience managing personnel development and growth, effective team leadership, strong computer and technical call center aptitude, and the ability to work independently while managing multiple deadlines. Excellent communication and interpersonal skills and flexibility to work in a 24-hour workplace are required; alarm or security industry experience, post-secondary education, and French-English bilingual ability are preferred.

Skills

Personnel Management
Team Leadership
Recruitment
Performance Management
Operational Planning
KPI Monitoring
Cost Control
Process Standardization
Technical Coordination
Human Resources Coordination
Coaching
Written Communication
Verbal Communication
Time Management
Disaster Recovery Planning
Alarm Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Alarm Monitoring
ULC
Signal Receiving Center
Monitoring Operations
Operational Plans
Quality Standards
Contracted KPIs
Best Practices
Standardized Processes
Performance Reviews
Leadership Development
Coaching
Recruitment
Onboarding
Payroll
Vendor Coordination
ULC Audits
Emergency Planning
Disaster Recovery
Call Center
Security Industry
24-Hour Operations
Personnel Development
Cost Control
Productivity

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