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Added 8 mins ago
Vendor Manager, Musical Instruments, Amazon Canada
Amazon
Toronto, ON · Vancouver, BC
Amazon Canada's Hardlines team is seeking a self-driven Vendor Manager to join our dynamic team. Vendor Managers work directly with strategic vendors to enhance value, selection, and…
Added 38 mins ago
Manager, Planning
sephora.com
Toronto, ON
Full-time
Ready for a career glow-up? As Planning Manager, you’ll be the strategic force that drives growth and ensures our clients always find the beauty they’re looking for. The work you do will…
Added 1 hour ago
Preconstruction Manager
Pomerleau
Ottawa, ON
$138,000 to $178,000 CAD / year
Full-time
As a Preconstruction Manager working in the Building Operations team at Pomerleau Construction, you will support new and ongoing project growth and challenge industry standards with your…
Added 1 hour ago
Maintenance Manager
Canopy By Hilton Toronto Yorkville
Canada
Full-time
The Engineering Manager reports directly to the Rooms Division Manager or Director of Operations.
Added 1 hour ago
Monitoring Operations Manager
Paladin Technologies
Ottawa, ON
Full-time
The Monitoring Operations Manager will oversee the day-to-day control of personnel within our Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers across Canada. Leading &…
Added 2 hours ago
Coordonnateur(trice) de comptes / Account Coordinator - ChemCare
Univar Solutions
Dorval, QC
About the position: Reporting to the Regional Manager, the Account Coordinator will support the account managers with daily requests pertaining to pricing, project planning, order entry,…
Added 2 hours ago
Monitoring Operations Manager
Paladin Technologies
Victoria, BC
Full-time
The Monitoring Operations Manager will oversee the day-to-day control of personnel within our Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers across Canada. Leading &…
Added 2 hours ago
Senior Manager, Organic Growth
Mistplay
Toronto, ON
$120,000 to $165,000 CAD / year
Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 3 hours ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 4 hours ago
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 4 hours ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Program Manager to lead and support digital health, EHR modernization, and provincial strategic clinical initiatives. The ideal candidate will…
Added 4 hours ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Program Manager to lead and support digital health, EHR modernization, and provincial strategic clinical initiatives. The ideal candidate will…
Added 4 hours ago
Program Manager – Senior - RQ00805
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Program Manager to lead and support digital health, EHR modernization, and provincial strategic clinical initiatives. The ideal candidate will…
Added 4 hours ago
Project Manager/Leader – Senior - RQ00810
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Project Manager/Leader to provide project management leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives.…
Added 4 hours ago
Project Manager/Leader – Senior - RQ00810
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Project Manager/Leader to provide project management leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives.…
Added 4 hours ago
Project Manager/Leader – Senior - RQ00810
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for a highly experienced Senior Project Manager/Leader to provide project management leadership for large-scale, complex, high-profile, and high-risk OPS I&IT initiatives.…
Added 4 hours ago
Procurement Manager
Vancouver Pile Driving
North Vancouver, BC
$130,000 to $145,000 CAD / year
Full-time
We are currently seeking an experienced and results-driven Procurement Manager to join our team in North Vancouver. Reporting to the Commercial Director, this leadership role is responsible…
Added 5 hours ago
Senior Procurement Advisor
Raise
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Full-time
The Senior Infrastructure Procurement & Supply Chain Manager to lead high-value, complex supply chain initiatives. In this role, you will be pivotal in shaping and executing alternative…
Added 5 hours ago
Analyst II, IT
Vale
Canada
Full-time
Reporting to the Supervisor/Manager, IT Infrastructure Operations, the Analyst II is responsible for the operation, maintenance, deployment, and continuous improvement of hosting…
Added 6 hours ago
Administrative & Lifestyle Coordinator - Full Time
Compass Group Canada
Winnipeg, MB · Dugald, MB
Full-time
Provide day-to-day administrative support to the General Manager and management team.
Added 6 hours ago
Manager, Maintenance Services
Dexterra Group
AB · Edmonton, AB
Full-time
Summary: Reporting to the Divisional Vice President, West, the Maintenance Manager is responsible for leading and overseeing facility maintenance programs across all Western Canada…
Added 6 hours ago
Communications Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Reports to the Manager, Communications. Is a collaborative member of the VPFO Communications team within the VPFO portfolio. This position partners with various internal client departments…
Added 6 hours ago
Replenishment Analyst
The Home Depot Canada
Toronto, ON
Other
…bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and…
Added 6 hours ago
Account Manager
Group SJR
Toronto, ON
Full-time
We are currently seeking an Account Manager to join our growing Toronto-based team. In this critical role, you will work on various accounts and champion an outstanding client experience by…
Added 6 hours ago
Operations Manager/Gestionnaire des opérations
Provincial Employment Roundtable - Table ronde provinciale sur l’emploi
Montreal, QC
Full-time
Reporting directly to the Executive Director, the Operations Manager (1-year contract, full-time, with potential for renewal) is PERT's operational backbone. You will work with the…

Paladin Technologies

Monitoring Operations Manager

Victoria, BC, Canada

Pay: Pay: $65,000 - $75,000 (DOE)
Job type: Full-time
Apply by: Mar 28, 2027
Experience: 5 years’ experience as a manager overseeing personnel development & growth
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

The Monitoring Operations Manager will oversee the day-to-day control of personnel within our Underwriters Laboratories of Canada (ULC) Alarm Monitoring Centers across Canada. Leading & developing a seasoned team to ensure successful performance of the day-to-day operation.

This position is offered in Victoria, BC and is responsible for managing & maintaining the physical location & ULC listings for this Signal Receiving Center. This position directly reports to the Director of Monitoring Operations.

Responsibilities:

Interview, hire and oversee the recruitment of staff
Implement and monitor operational plans to meet quality standards & contracted KPI values
Control costs and maximize productivity through the implementation of best practices and standardized processes
Coordinate with the technical team to address operational priorities during maintenance & project work
Conduct effective and timely performance reviews that comply with company goals and objectives
Ensure that all members of your team have their responsibilities and authorities clearly established & measured
Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability
Build a team to provide 24-hour support for the Alarm Monitoring Operations
Facilitate the Leadership Development & Coaching Program for direct reports
Coordinate with the Human Resources team; scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations
Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria
Collaborate and provide backup for alternate location manager responsibilities
Complete annual ULC audits and coordinate emergency planning & disaster recovery drills

Supervisor Duties:
In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

5 years’ experience as a manager overseeing personnel development & growth
Ability to lead and supervise a team effectively
Strong computer and technical call center aptitude
Able to work independently, manage time effectively, and work with multiple deadlines
Excellent written and verbal communication, as well as interpersonal skills
Flexibility to work within a 24-hour workplace

Preferred Qualifications:

Alarm Monitoring or other security related industry experience
Post-secondary education
Bi-lingual (French & English) written & verbal

PHYSICAL DEMANDS;
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job:

Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment
Ability to focus, at a computer, for extended periods of time.

WORKING CONDITIONS;
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job:

The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate

Pay: $65,000 - $75,000 (DOE)

Apply About employer

More about this job

Responsibilities

Manage the day-to-day operations, personnel, and physical location of the ULC-listed alarm monitoring center in Victoria, ensuring quality standards, contracted KPIs, productivity, and 24-hour support. Lead recruitment, performance management, staff development, HR coordination, vendor scheduling, ULC audits, and emergency and disaster recovery planning.

Requirements

Requires at least five years of experience managing personnel development and growth, effective team leadership, strong computer and technical call center aptitude, and the ability to work independently while managing multiple deadlines. Excellent communication and interpersonal skills and flexibility to work in a 24-hour workplace are required; alarm or security industry experience, post-secondary education, and French-English bilingual ability are preferred.

Skills

Personnel Management
Team Leadership
Recruitment
Performance Management
Operational Planning
KPI Monitoring
Cost Control
Process Standardization
Technical Coordination
Human Resources Coordination
Coaching
Written Communication
Verbal Communication
Time Management
Disaster Recovery Planning
Alarm Monitoring

Visa sponsorship

Not detected in the job text

Keywords

Alarm Monitoring
ULC
Signal Receiving Center
Monitoring Operations
Operational Plans
Quality Standards
Contracted KPIs
Best Practices
Standardized Processes
Performance Reviews
Leadership Development
Coaching
Recruitment
Onboarding
Payroll
Vendor Coordination
ULC Audits
Emergency Planning
Disaster Recovery
Call Center
Security Industry
24-Hour Operations
Personnel Development
Cost Control
Productivity

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