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CT
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- Full-time
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INTERMEDIATE SECRETARY (BAND 4)
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Paladin Technologies

Service Coordinator

Toronto, ON, Canada

Salary Range: $45,833 - $66,000 (DOE) Vacancy Status: This posting is for a current and existing vacancy · Full-time

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Job details

Pay: Salary Range: $45,833 - $66,000 (DOE) Vacancy Status: This posting is for a current and existing vacancy
Job type: Full-time
Apply by: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

Responsibilities:

Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client)
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
Relay schedule & service details to technicians
Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead
Deliver and maintain response times to customers within guaranteed response windows and send post-service reports
Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer
Provide ongoing two-way communication between the customer and the Service team
Understand service capabilities and effectively communicate all offerings to the customer
Obtain purchase orders from customers as needed
Escalate customer complaints to the Service Coordinator II or Team Lead
Create positive impressions, and develop professional relationships with clients by ensuring appearance, behaviour and attitude always represent the company in a professional manner
Perform additional duties as required

Required Qualifications:

An organized individual with a strong commitment to customers, co-workers and work processes
Experience with Windows and Microsoft Office products
Excellent customer service
Strong interpersonal skills and ability to work within a team structure
High attention to detail with strong organizational skills
Ability to prioritize and manage time efficiently for self and others
Excellent command of the English language verbal, written and telephone skills
Resourceful, ability to research information and present results to internal clients
Accountable, co-operative and attentive to productivity and corporate profitability
Ability to build strong relationships with both internal and external customers

Preferred Qualifications:

Security industry knowledge, along with regulations and standards
Experience with Microsoft Dynamics
Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems

Salary Range: $45,833 - $66,000 (DOE)
Vacancy Status: This posting is for a current and existing vacancy

Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers

Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Sitting, standing, walking in office environments and construction sites

The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.

Driving to customer sites is required

Limited overnight travel may be required

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More about this job

Responsibilities

Coordinate service calls, inspections, repairs, and installations by scheduling technicians, subcontractors, and equipment while communicating plans and service details to customers and field teams. Maintain customer response commitments, ensure accurate work orders and timely invoicing, resolve service issues, and escalate discrepancies or complaints when needed.

Requirements

Candidates should have strong customer service, communication, interpersonal, organizational, and time-management skills, along with proficiency in Windows and Microsoft Office. Security industry knowledge, familiarity with Microsoft Dynamics, and experience with ticketing, dispatch, scheduling, CRM, or ERP systems are preferred.

Skills

Service Coordination
Scheduling
Customer Service
Client Communication
Technician Dispatch
Time Management
Organization
Problem Solving
Contract and Service Billing
Work Order Accuracy
Purchase Order Management
Microsoft Office
Microsoft Dynamics
Ticketing Systems
CRM and ERP Systems
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Scheduling
Service Calls
Inspections
Repairs
Installations
Technician Scheduling
Subcontractors
Equipment Rentals
Customer Service
Client Communication
Ticketing Systems
Dispatch Software
Scheduling Software
Microsoft Office
Microsoft Dynamics
CRM
ERP
Contracts
Service Billing
Work Orders
Purchase Orders
Response Times
Post-Service Reports
Security Industry
Regulations and Standards

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