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Added 14 mins ago
GI
ClothingWorks Program Assistant
Goodwill Industries Ontario Great Lakes
London, ON
- Up to $18.75 CAD / hour
- Full-time
- Contract
The ClothingWorks program at Goodwill collects donations of professional clothing, shoes, accessories, and basic needs items from the community to provide free job interview outfits and…
Added 28 mins ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- $70,000 to $90,000 CAD / year
- Full-time
…budgeting, and scheduling, while gaining exposure to various contract types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure…
Added 28 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Ottawa, ON
- Full-time
Support risk management on major pursuits and programs, including contract review, fee structures, commercial strategy, and project delivery oversight.
Added 28 mins ago
CN
Project Leader
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…project staff, including a small team of internal, seconded, contract and consulting resources assigned to the…
Added 28 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Support risk management on major pursuits and programs, including contract review, fee structures, commercial strategy, and project delivery oversight.
Added 28 mins ago
D
Quality Assurance Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Contract: 1 year, with possible extension/conversion
Added 28 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Support risk management on major pursuits and programs, including contract review, fee structures, commercial strategy, and project delivery oversight.
Added 28 mins ago
BS
HIL Simulation Controls Engineer
Bartech Staffing
Toronto, ON · Greater Toronto Area, Canada
- $48 to $50 CAD / hour
- Contract
Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a…
Added 28 mins ago
WI
Senior Environmental Engineer / Geoscientist
WSP in Canada
Kitchener, ON
- Full-time
Support risk management on major pursuits and programs, including contract review, fee structures, commercial strategy, and project delivery oversight.
Added 28 mins ago
WI
Senior Estimator
WSP in Canada
AB · Edmonton, AB
- Full-time
Collaborate with clients, contractors, engineering teams, and project stakeholders to resolve estimate assumptions, contract changes, and claims.
Added 28 mins ago
WI
Senior Estimator
WSP in Canada
Calgary, AB
- Full-time
Collaborate with clients, contractors, engineering teams, and project stakeholders to resolve estimate assumptions, contract changes, and claims.
Added 28 mins ago
IG
Information Technology Manager
Insight Global
Winnipeg, MB
- Contract
…Key daily activities include managing and reviewing IT vendor contract renewals to prevent service disruptions, actively monitoring security systems for potential threats, ensuring backup…
Added 28 mins ago
WI
Senior Estimator
WSP in Canada
Laval, QC
- Full-time
Collaborate with clients, contractors, engineering teams, and project stakeholders to resolve estimate assumptions, contract changes, and claims.
Added 29 mins ago
SS
Director of Wellness
Sienna Senior Living
Uxbridge, ON
- Full-time
…benefits that support team members’ financial, personal and professional…
Added 29 mins ago
SS
Recruiter
S.I. Systems ULC
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
Are you a driven and results-oriented professional looking to build a rewarding career in recruitment? While we may not have an immediate opening today, S.i. Systems is always looking to…
Added 29 mins ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- Full-time
…budgeting, and scheduling, while gaining exposure to various contract types such as Design-Build, Plan and Spec, and Construction Management. Your key responsibility is to help ensure…
Added 29 mins ago
Jr. Quality Specialist, 1-year contract
BWXT
Cambridge, ON
…fosters growth and collaboration. Whether you’re an experienced professional or just starting your career, you'll find opportunities to challenge yourself, learn from seasoned experts, and…
Added 29 mins ago
Branch Administrator - Temporary
Government of Alberta
AB
Are you an experienced administrative professional who thrives in a fast-paced executive environment?
Added 29 mins ago
C
Military Program Manager
CAE
Montreal, QC
- Full-time
Identify opportunities for contract amendments that support customer requirements and project objectives.
Added 44 mins ago
IM
Associate, Performance and Analytics, Reporting
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
Undergraduate degree in Finance, Business or a related field is required. A graduate degree (e.g., MBA, MFin) and/or a professional designation (e.g. CFA, FRM, CIPM) is preferred.
Added 44 mins ago
FC
Mechanical Administration
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Provide information to customers in a positive and professional manner regarding coverage, expiry, and transferability of their Mechanical Breakdown Policy/Contract via email, telephone,…
Added 44 mins ago
U
Jira and Confluence Administrator
Ubisoft
Montreal, QC
- Full-time
Bring an Atlassian Certified Professional certification as an asset
Added 44 mins ago
EG
Intermediate Project Engineer, Energy
Egis Group
Calgary, AB
- $85,000 to $120,000 CAD / year
- Full-time
Registration as a Member in Training or Professional Engineer with APEGA;
Added 59 mins ago
Provider Relations Representative - Part-time, 6 Months Contracts - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
Employment Type: 6 Months Contract, Part-Time
Added 59 mins ago
TM
Program Director
Toronto Metropolitan University
Toronto, ON
- Temporary
The Law Practice Program (LPP) is an intensive eight-month professional training program designed to bridge the gap between legal education and practice through a blend of simulation and…

Paladin Technologies

Service Coordinator

Toronto, ON, Canada

Salary Range: $45,833 - $66,000 (DOE) Vacancy Status: This posting is for a current and existing vacancy · Full-time

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Job details

Pay: Salary Range: $45,833 - $66,000 (DOE) Vacancy Status: This posting is for a current and existing vacancy
Job type: Full-time
Apply by: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

Responsibilities:

Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client)
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
Relay schedule & service details to technicians
Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead
Deliver and maintain response times to customers within guaranteed response windows and send post-service reports
Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer
Provide ongoing two-way communication between the customer and the Service team
Understand service capabilities and effectively communicate all offerings to the customer
Obtain purchase orders from customers as needed
Escalate customer complaints to the Service Coordinator II or Team Lead
Create positive impressions, and develop professional relationships with clients by ensuring appearance, behaviour and attitude always represent the company in a professional manner
Perform additional duties as required

Required Qualifications:

An organized individual with a strong commitment to customers, co-workers and work processes
Experience with Windows and Microsoft Office products
Excellent customer service
Strong interpersonal skills and ability to work within a team structure
High attention to detail with strong organizational skills
Ability to prioritize and manage time efficiently for self and others
Excellent command of the English language verbal, written and telephone skills
Resourceful, ability to research information and present results to internal clients
Accountable, co-operative and attentive to productivity and corporate profitability
Ability to build strong relationships with both internal and external customers

Preferred Qualifications:

Security industry knowledge, along with regulations and standards
Experience with Microsoft Dynamics
Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems

Salary Range: $45,833 - $66,000 (DOE)
Vacancy Status: This posting is for a current and existing vacancy

Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers

Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Sitting, standing, walking in office environments and construction sites

The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.

Driving to customer sites is required

Limited overnight travel may be required

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More about this job

Responsibilities

Coordinate service calls, inspections, repairs, and installations by scheduling technicians, subcontractors, and equipment while communicating plans and service details to customers and field teams. Maintain customer response commitments, ensure accurate work orders and timely invoicing, resolve service issues, and escalate discrepancies or complaints when needed.

Requirements

Candidates should have strong customer service, communication, interpersonal, organizational, and time-management skills, along with proficiency in Windows and Microsoft Office. Security industry knowledge, familiarity with Microsoft Dynamics, and experience with ticketing, dispatch, scheduling, CRM, or ERP systems are preferred.

Skills

Service Coordination
Scheduling
Customer Service
Client Communication
Technician Dispatch
Time Management
Organization
Problem Solving
Contract and Service Billing
Work Order Accuracy
Purchase Order Management
Microsoft Office
Microsoft Dynamics
Ticketing Systems
CRM and ERP Systems
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Scheduling
Service Calls
Inspections
Repairs
Installations
Technician Scheduling
Subcontractors
Equipment Rentals
Customer Service
Client Communication
Ticketing Systems
Dispatch Software
Scheduling Software
Microsoft Office
Microsoft Dynamics
CRM
ERP
Contracts
Service Billing
Work Orders
Purchase Orders
Response Times
Post-Service Reports
Security Industry
Regulations and Standards

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