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Added 14 mins ago
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Quality Assurance Coordinator
Cencora
Mississauga, ON · CAN > ON > Mississauga > Viscount
- Full-time
Added 14 mins ago
NC
Human Resources Business Advisor - Ottawa (1 Year Term)
NAV CANADA
Ottawa, ON
- Full-time
Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you…
Added 14 mins ago
Evidence Control Attendant
CityofOttawa
Ottawa, ON
Assist and advise the RMS Applications Coordinator / Business Solutions Support staff during preparation and delivery of RMS upgrades; test and implement upgrades of the software; submit…
Added 14 mins ago
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Inclusion Coordinator
Childventures Early Learning Academy
Toronto, ON · Burlington, ON
- $32 to $36 CAD / hour
- Full-time
- Contract
We are looking for a Inclusion Coordinator to join our team at Childventures Early Learning Academy, where we spark a lifelong love of learning by nurturing each child's confidence,…
Added 14 mins ago
TM
Program Assistant
The Muslim Association of Canada
Montreal, QC
- Part-time
- Contract
- Temporary
The Program Assistant supports the Program Coordinator in the planning, implementation, and follow-up of the community centre’s programs and activities. The Program Assistant contributes to…
Added 14 mins ago
Supply Chain Coordinator (Project Procurement)
BWXT
Cambridge, ON
As our Supply Chain Coordinator, you will oversee procurement activities for small to mid-size proposals and projects. You will serve as the primary link between Supply Management, Project…
Added 15 mins ago
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BIM Coordinator – Piping / Building Mechanical Systems (Industrial Refrigeration, Plumbing, Heating & Cooling)
I8IS - Infiniti Software Solutions
Quebec, QC
- Full-time
If you are motivated by a team-oriented work environment that challenges your skills, encourages career development, promotes diversity, rewards innovation, and offers a competitive salary…
Added 15 mins ago
TI
BIM Coordinator
Techaxis, Inc
Toronto, ON · Greater Toronto Area, Canada
- Contract
Our client is looking for an enthusiastic self-motivated BIM COORDINATOR who thrives in a fast-paced environment. The successful candidate has a solid experience in rail context. The…
Added 16 mins ago
MUSEUM SITE COORDINATOR
City of Toronto
Toronto, ON
Are you passionate about connecting museums, communities and diverse audiences? As a Museum Site Coordinator with the City of Toronto, you will oversee daily museum operations, staff,…
Added 30 mins ago
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Education Coordinator
Oxford Learning Stoney Creek
Winnipeg, MB
- Full-time
…Learning Winnipeg is looking for a dynamic and motivated Education Coordinator to help students find their way to a better school…
Added 30 mins ago
CV
Administrative Coordinator (Professional Development Operations)
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
Position: Professional Development Operations Coordinator
Added 31 mins ago
GD
Co-op Winter 2027 Engineering Project Coordinator - 8-16 Months
General Dynamics Missions System International
Calgary, AB
- Internship
We're seeking a Engineering Project Coordinator co-op to join our Ottawa, ON or Calgary, AB team winter 2027. This is a great opportunity for a student who is interested in gaining hands-on…
Added 43 mins ago
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ELECTRICAL & INSTRUMENTATION PLANNER
HWN Energy Ltd.
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Reporting to the Maintenance Coordinator, the E & I Planner is responsible for coordinating and supporting the safe, reliable, and efficient maintenance of company equipment and facilities,…
Added 43 mins ago
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Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
Review portfolio-level service demand, staffing capacity, and program utilization using Coordinator reporting and service data, and recommend or approve adjustments within the Manager’s…
Added 43 mins ago
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Administrative Coordinator (Temporary)
TransAlta
AB · Alberta, Canada
- Temporary
TransAlta is looking for an experienced temporary Administrative Coordinator to join our Highvale Mine Operations Team on a temporary full-time basis.
Added 44 mins ago
YS
Bilingual Diversion Case Manager
Youth Services Bureau of Ottawa
Ottawa, ON
- $66,646.6 to $77,604.8 CAD / year
- Full-time
Reports to: Coordinator, Downtown Services and Drop-In
Added 44 mins ago
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Property Services Coordinator II
BGIS
Montreal, QC
- Full-time
The Property Service Coordinator II is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s).…
Added 44 mins ago
M&
Office Services Coordinator
McKinsey & Company
Calgary, AB
- Full-time
You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
Added 44 mins ago
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Bilingual Customer Service Representative (1 Year Contract)
BGIS
Markham, ON
- Full-time
Functioning as a core member of the Support team and reporting to the Customer Service Coordinator the Customer Service Representative will:
Added 44 mins ago
HC
Marketing & Events Coordinator
HearingLife Canada
Toronto, ON · North York, ON
- Full-time
Reporting to the Senior Specialist, Marketing Activation, the primary responsibility of the Marketing & Events Coordinator is to lead the planning, coordination, and execution of approved…
Added 44 mins ago
B
Bilingual Facilities Services Coordinator (English/French)
BGIS
Ottawa, ON
- Full-time
We're looking for a Bilingual Facilities Services Coordinator (English/French) who brings a passion for customer service, strong communication skills, and a solutions-focused mindset. As…
Added 46 mins ago
D
JANITOR - Northern Manitoba Remote Camp Operations
Dexterra
Winnipeg, MB
- From $1,445 CAD / week
- Full-time
…months. If you're hardworking, dependable, and thrive in a team environment, this is your opportunity to build a rewarding career with an industry…
Added 46 mins ago
Site Lead - Program Development and Evaluation (MLSE)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…complete administrative tasks, and ensure a welcoming, inclusive environment where every participant feels supported and…
Added 46 mins ago
GC
Dining Reservations Lead (Full Time)
Granite Club
Toronto, ON · North York, ON
- Full-time
…occupancy for specialty dining and culinary features, mentors the coordinator team on shift, and optimizes seating pacing to support Front of House service and kitchen…
Added 46 mins ago
Visiting Nurse - Hospital to Home Program
Circle of Care, Sinai Health
Toronto, ON
…experience. The Visiting Nurse works closely with the Service Coordinator and Manager to ensure patients receive quality care and service as required by their patient care pathway. In…

Paladin Technologies

Service Coordinator

Toronto, ON, Canada

Salary Range: $45,833 - $66,000 (DOE) Vacancy Status: This posting is for a current and existing vacancy · Full-time

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Job details

Pay: Salary Range: $45,833 - $66,000 (DOE) Vacancy Status: This posting is for a current and existing vacancy
Job type: Full-time
Apply by: Apr 3, 2027
Posting language: English
Posted: Oct 5, 2026

Original job description

The Service Coordinator is responsible for the efficient scheduling of technical resources and assignments. The Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

Responsibilities:

Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client)
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity
Relay schedule & service details to technicians
Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead
Deliver and maintain response times to customers within guaranteed response windows and send post-service reports
Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer
Provide ongoing two-way communication between the customer and the Service team
Understand service capabilities and effectively communicate all offerings to the customer
Obtain purchase orders from customers as needed
Escalate customer complaints to the Service Coordinator II or Team Lead
Create positive impressions, and develop professional relationships with clients by ensuring appearance, behaviour and attitude always represent the company in a professional manner
Perform additional duties as required

Required Qualifications:

An organized individual with a strong commitment to customers, co-workers and work processes
Experience with Windows and Microsoft Office products
Excellent customer service
Strong interpersonal skills and ability to work within a team structure
High attention to detail with strong organizational skills
Ability to prioritize and manage time efficiently for self and others
Excellent command of the English language verbal, written and telephone skills
Resourceful, ability to research information and present results to internal clients
Accountable, co-operative and attentive to productivity and corporate profitability
Ability to build strong relationships with both internal and external customers

Preferred Qualifications:

Security industry knowledge, along with regulations and standards
Experience with Microsoft Dynamics
Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems

Salary Range: $45,833 - $66,000 (DOE)
Vacancy Status: This posting is for a current and existing vacancy

Physical Demands:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers

Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Sitting, standing, walking in office environments and construction sites

The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet)

Working Conditions:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.

Driving to customer sites is required

Limited overnight travel may be required

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More about this job

Responsibilities

Coordinate service calls, inspections, repairs, and installations by scheduling technicians, subcontractors, and equipment while communicating plans and service details to customers and field teams. Maintain customer response commitments, ensure accurate work orders and timely invoicing, resolve service issues, and escalate discrepancies or complaints when needed.

Requirements

Candidates should have strong customer service, communication, interpersonal, organizational, and time-management skills, along with proficiency in Windows and Microsoft Office. Security industry knowledge, familiarity with Microsoft Dynamics, and experience with ticketing, dispatch, scheduling, CRM, or ERP systems are preferred.

Skills

Service Coordination
Scheduling
Customer Service
Client Communication
Technician Dispatch
Time Management
Organization
Problem Solving
Contract and Service Billing
Work Order Accuracy
Purchase Order Management
Microsoft Office
Microsoft Dynamics
Ticketing Systems
CRM and ERP Systems
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Scheduling
Service Calls
Inspections
Repairs
Installations
Technician Scheduling
Subcontractors
Equipment Rentals
Customer Service
Client Communication
Ticketing Systems
Dispatch Software
Scheduling Software
Microsoft Office
Microsoft Dynamics
CRM
ERP
Contracts
Service Billing
Work Orders
Purchase Orders
Response Times
Post-Service Reports
Security Industry
Regulations and Standards

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