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Added 11 mins ago
CH
Maintenance Technician
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JOB TITLE: Technician Accounts Receivable (18-Month Temporary Contract)
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- Full-time
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Paladin Technologies

Service Coordinator

Vancouver, BC, Canada

Pay: $50,000 - $65,000 DOE · Full-time

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Job details

Pay: Pay: $50,000 - $65,000 DOE
Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Nov 5, 2026

Original job description

Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and effectively execute a daily plan that best meets client requirements. This position is customer facing and must be able to at all times create a customer-centric experience that promotes our trusted brand within the marketplace.

RESPONSIBILITIES:

Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labour, communication with client).
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity.
Relay schedule & service details to technicians
Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalating any discrepancies or issues to the Service Coordinator II or Team Lead.
Deliver and maintain response times to customers within guaranteed response windows and send post-service reports.
Problem solving by corresponding with the client, defining customer requirements and anticipating the unstated needs of the customer.
Provide ongoing two-way communication between the customer and the Service team.
Understand service capabilities and effectively communicate all offerings to the customer.
Obtain purchase orders from customers as needed.
Escalate customer complaints to the Service Coordinator II or Team Lead.
Create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner.
Perform additional duties as required

REQUIRED QUALIFICATIONS:

An organized individual with a strong commitment to customers, co-workers and work processes.
Experience with Windows and Microsoft Office products.
Excellent customer service.
Strong interpersonal skills and ability to work within a team structure.
High attention to detail with strong organizational skills.
Ability to prioritize and manage time efficiently for self and others.
Excellent command of the English language verbal, written and telephone skills.
Resourceful, ability to research information and present results to internal clients.
Accountable, co-operative and attentive to productivity and corporate profitability.
Ability to build strong relationships with both internal and external customers.
A proven client-focused approach that will embrace the Paladin Technologies core values of accountability, respect, creativity, integrity, passion and wellbeing.

PREFERRED QUALIFICATIONS:

Security industry knowledge, along with regulations and standards.
Experience with Microsoft Dynamics.
Familiarity with ticketing, dispatch, and scheduling software; experience with CRM & ERP systems.

PROFESSIONAL COMPETENCIES:

Excellent customer relation skills.
Excellent written and verbal skills in one on one and large group situations.
Excellent inter-personal skills including client and employee relations.
Ability to organize workload for effective implementation.
Ability to multi-task while working under deadlines and time constraints.
Efficient in standard business software (Microsoft Office, Outlook, Onenote, Visio).
Ability to interact effectively at all levels and across diverse cultures.
Ability to function as an effective team member in a collaborative sales environment.
Ability to adapt as the external environment and organization evolves.

PHYSICAL DEMANDS:
In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

WORKING CONDITIONS:
In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.

Pay: $50,000 - $65,000 DOE

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More about this job

Responsibilities

Coordinate daily service calls, inspections, repairs, and installations by scheduling technicians, subcontractors, and equipment while communicating service details to customers and staff. Maintain customer response times, support accurate work orders and timely invoicing, obtain purchase orders, and escalate issues or complaints when needed.

Requirements

The role requires strong customer service, communication, organization, attention to detail, time management, and teamwork, along with experience using Windows and Microsoft Office. Security industry knowledge, Microsoft Dynamics, and familiarity with ticketing, dispatch, scheduling, CRM, or ERP systems are preferred.

Skills

Service Coordination
Scheduling
Customer Service
Client Communication
Problem Solving
Time Management
Organization
Attention To Detail
Teamwork
Microsoft Office
Microsoft Dynamics
Ticketing Systems
Dispatch Software
CRM Systems
ERP Systems
Work Order Accuracy

Visa sponsorship

Not detected in the job text

Keywords

Service Coordination
Service Scheduling
Technician Scheduling
Dispatch
Ticketing Systems
Microsoft Office
Microsoft Outlook
Microsoft OneNote
Microsoft Visio
Microsoft Dynamics
CRM
ERP
Work Orders
Service Billing
Purchase Orders
Customer Service
Client Relations
Subcontractors
Equipment Rentals
Service Calls
Inspections
Repairs
Installations
Security Industry
Response Times
Post-Service Reports
Contract Management

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