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Pan American Silver Corp.

IT Infrastructure Senior Analyst

Toronto, ON, Canada

Pay: $90,000 to $100,000 CAD / year
Job type: Full-time
Apply by: Mar 27, 2027
Experience: 7+ years of IT infrastructure experience
Posting language: English
Posted: Sep 28, 2026

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Original job description

* Work Location: Toronto or Latin America *

Pan American Silver was created with the intention to provide investors with the best vehicle to gain exposure to higher silver prices. Our vision is to be the world’s pre-eminent silver producer, with a reputation for excellence in discovery, engineering, and sustainable development. Pan American Silver has several underground and open pit operations in Canada, Mexico, Guatemala, Peru, Chile, Brazil, Bolivia, and Argentina.

Pan American Silver is committed to advancing diversity and developing inclusive leadership teams that are representative of the communities we serve. The Company provides equal opportunities to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression or any other characteristic protected by federal, provincial, or local law.

Purpose and Overview:

The IT Infrastructure Senior Analyst is responsible for the administration, support, and optimization of core IT infrastructure services across the organization. This role acts as the escalation point for Level 1 support and ensures the stability, performance, and security of systems including servers, cloud platforms, identity services, storage, and networking components. The position combines operational support with project delivery, contributing to continuous improvement and standardization of IT services.

Key Responsibilities:

Infrastructure Operations (Run & Support)

Provide Level 2/3 support for infrastructure-related incidents and service requests
Troubleshoot and resolve issues across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualization, and cloud
Monitor system health, performance, and availability
Participate on incident response
Perform root cause analysis and implement permanent fixes

Identity & Access Management

Administer Active Directory (users, groups, service accounts)
Support hybrid identity environments (Entra ID, Azure AD Connect)
Maintain access controls aligned with security policies

Cloud & Platform Services

Support AWS (EC2, FSx, S3, MGN, DataSync) and Azure environments
Assist with cloud migrations and modernization
Monitor cloud utilization and optimize costs

Server & Storage Management

Administer Windows Server environments (2016–2025)
Manage SAN/NAS and cloud storage platforms
Support file services and permissions
Perform backup and recovery operations (Including DRP testing)

Network & Connectivity

Support Troubleshoot L2/L3 issues
Support VLANs, STP, LACP environments
Support wireless and NPS/RADIUS authentication
Support with local network teams at offices/operations

Security & Compliance

Apply security best practices
Support PKI and certificates
Assist in patching and vulnerability remediation

Automation & Scripting

Develop PowerShell scripts
Automate administrative tasks
Improve operational efficiency

Project Delivery (Build & Improve)

Participate in upgrades, migrations, and cloud initiatives
Follow change management processes
Maintain documentation and runbooks

Required Professional Skills, Experience and Qualifications:

7+ years of IT infrastructure experience
Diploma or bachelor’s degree in information technology, Computer Science, Engineering, or related field.
Fluent in both English and Spanish (required)
Windows Server, Active Directory, DNS/DHCP knowledge
Virtualization (VMware preferred, Hyper-V is an asset)
Cloud experience (EC2, FSx, S3, DataSync, EntraID, EntraDS, Intune, Conditional Access)
PowerShell scripting
Networking (L2/L3, VPN, WiFi)
Citrix (DaaS)
NPS/RADIUS

Preferred:

Multi-domain or hybrid identity experience
Enterprise storage knowledge
Distributed environment exposure
Mining experience is an asset
Different Infrastructure services (O365, Autopilot, MFA, PIM and/or defender)

Required Competencies:

Strong troubleshooting and documentation skills
Ability to work under pressure
Clear communication
Process-driven mindset
Team collaboration and mentoring

Assets:

AWS Practitioner or above
CompTIA Network+
Microsoft Azure Administrator
ITIL Foundation

Travel requirements: up to 20%

Compensation package:

Bonus program
Comprehensive group benefits, including health, dental & vision coverage
Group RRSP
Fitness/Gym allowance
Professional development, training and certification

* Work Location: Toronto or Latin America *

We thank all applicants for showing an interest. Only candidates under consideration will be contacted. Pan American Silver is committed to accommodating persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process by contacting the Human Resources department. This job posting is for an existing vacancy. Artificial Intelligence (AI) tools may be used to assist in screening, assessing, or selecting applicants for this position.

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More about this job

Responsibilities

Provide Level 2/3 support and administer, monitor, and optimize infrastructure services across servers, identity systems, cloud platforms, storage, and networks. Participate in incident response, security and recovery activities, automation, upgrades, migrations, and other improvement projects while maintaining documentation and operational standards.

Requirements

Requires at least 7 years of IT infrastructure experience, a diploma or bachelor's degree in a related field, and fluency in English and Spanish. Candidates should have experience with Windows Server, Active Directory, cloud platforms, virtualization, PowerShell, networking, Citrix DaaS, and NPS/RADIUS; mining experience and listed industry certifications are assets.

Skills

Windows Server
Active Directory
DNS/DHCP
PowerShell
AWS
Microsoft Azure
Virtualization
Identity and Access Management
Networking
Cloud Migration
Server and Storage Administration
Backup and Disaster Recovery
Citrix DaaS
NPS/RADIUS
Troubleshooting
Incident Response

Benefits

Bonus Program
Health Coverage
Dental Coverage
Vision Coverage
Group RRSP
Fitness/Gym Allowance
Professional Development
Training
Certification

Visa sponsorship

Not detected in the job text

Keywords

Windows Server
Active Directory
DNS
DHCP
Group Policy
VMware
Hyper-V
AWS
EC2
FSx
S3
MGN
DataSync
Microsoft Azure
Entra ID
Azure AD Connect
Entra Domain Services
Intune
Conditional Access
PowerShell
Citrix DaaS
NPS/RADIUS
SAN/NAS
VLAN
STP
LACP
VPN
Wi-Fi
PKI
Disaster Recovery Planning

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