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Added 1 month ago
CH
Supervisory Base AME (Hall Beach (Sanirajak) NU – North Warning)
Canadian Helicopters
Hall Beach, NU · Sanirajak, Nunavut
- Full-time
…In addition to charter services, company affiliates provide flight training and third-party repair and maintenance…
Added 1 month ago
VA
Aircraft Certification Authority (ACA)
Voyageur Aviation Corp.
Moncton, NB
- Full-time
…maintenance on company aircraft in accordance with the Maintenance Control and Policy manual and Transport Canada…
Added 1 month ago
VA
Aircraft Certification Authority (ACA)
Voyageur Aviation Corp.
Ottawa, ON
- Full-time
…maintenance on company aircraft in accordance with the Maintenance Control and Policy manual and Transport Canada…
Added 1 month ago
KC
Flight Control Systems (FCS)- IPT Head
Katalyst CRO
Montreal, QC
- Contract
Lead the Flight Control Systems (FCS) IPT and ensure alignment with aircraft program milestones.
Added 1 month ago
AT
Supervisor, Maintenance Control Center (MCC)
Air Transat
Montreal, QC
- Full-time
Provide technical support to maintenance technicians and flight crews.
Added 1 month ago
TA
Supervisor, Maintenance Control Center (MCC)
Transat AT
Montreal, QC
- Full-time
Provide technical support to maintenance technicians and flight crews.
Added 1 month ago
SA
Senior Mechanical Engineer
Slingshot Aerospace
Windsor, ON
- Full-time
This role is intended for a highly practical mechanical engineer who enjoys solving unusual hardware problems and seeing those solutions operate in the real world. The right person will be…
Added 1 month ago
LD
Software Engineer II
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
…(EO) and infrared search and tracking systems (IRST); command, control, communications, computers and intelligence (C4I) systems integration; deployable flight data recorders; and…
Added 1 month ago
LD
Systems Engineer II
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
…(EO) and infrared search and tracking systems (IRST); command, control, communications, computers and intelligence (C4I) systems integration; and defence/space electronics…
Added 1 month ago
LD
Systems Engineer
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
…(EO) and infrared search and tracking systems (IRST); command, control, communications, computers and intelligence (C4I) systems integration; and defence/space electronics…
Added 1 month ago
Systems Engineer II
Leonardo DRS, Inc.
Ottawa, ON · Kanata, ON
…(EO) and infrared search and tracking systems (IRST); command, control, communications, computers and intelligence (C4I) systems integration; and defence/space electronics…
Added 1 month ago
LD
Intermediate Software Engineer
Leonardo DRS
Ottawa, ON · Kanata, ON
- Full-time
…(EO) and infrared search and tracking systems (IRST); command, control, communications, computers and intelligence (C4I) systems integration; deployable flight data recorders; and…
Added 1 month ago
Software Engineer II
Leonardo DRS, Inc.
Ottawa, ON · Kanata, ON
…(EO) and infrared search and tracking systems (IRST); command, control, communications, computers and intelligence (C4I) systems integration; deployable flight data recorders; and…
Added 1 month ago
KC
Avionics & Communication - IPT Head
Katalyst CRO
Montreal, QC
- Contract
Ensure adherence to configuration management and change control processes.
Added 1 month ago
P&
Gestionnaire de programme, Opérations (OPE) – Industrialisation avancée / Operations Project Engineer (OPE) – Advanced Industrialization
Pratt & Whitney
Longueuil, QC
- Full-time
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Aircraft Structures Technician (AME - S or Military Equivalent)
I M P Group International Inc.
Gander, NL
Ramp duties will include, but not be limited to, pre/post flight inspection and support, marshalling, parking, towing, fueling/defueling and installation/removal of required mission…
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M
IMA Systems Architect
MANNARINO
Montreal, QC
- Full-time
…Urban Air Mobility, Unmanned Aerial Vehicle and autonomous…
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Engineer - Supplier Quality
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Mississauga, ON
…assemblies and fuselage sections, as well as perform systems and flight control assembly installations and…
Added 4 months ago
M
Sr Mission Systems Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
As a Sr Mission Systems Engineer you may have a wide range of responsibilities that include:
Added 1 month ago
E
Project Coordinator, Building Science
Englobe
Toronto, ON · Etobicoke, ON
- Full-time
…records, and project documentation to ensure completeness, version control, and compliance with internal quality…
Added 1 month ago
Aircraft Mechanic - C-130 Hercules
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Port Alberni, BC
Work collaboratively with flight crews, maintenance personnel, and operational teams.
Added 6 months ago
E
Senior Water Resource Engineer
Englobe
Lethbridge, AB
- Full-time
MPE Lethbridge is seeking a Senior Water Resources Engineer to join the Water Resources team.
Added 1 month ago
R
Gestionnaire de programme, Opérations (OPE) – Industrialisation avancée / Operations Project Engineer (OPE) – Advanced Industrialization
RTX
Longueuil, QC
- Full-time
Added 1 month ago
P
Technical Services Representative
Panasonic
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Primary role is to provide on-site technical support of Panasonic IFE/GCS (In Flight Entertainment/Global Communication Services) products installed, or being progressively installed on…
Added 1 month ago
S
Conops Satellite Systems Engineer
Scalian
Montreal, QC
- Full-time
…satellite subsystems, including GNC (Guidance, Navigation & Control), electrical power distribution, payload and antenna subsystems and electrical propulsion…

Panasonic

Technical Services Representative

Montreal, QC, Canada
750 Cote Vertu W, Saint-Laurent, QC, H4S 1Y9, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Sep 3, 2027
Posting language: English
Posted: Sep 3, 2026

Original job description

Overview

Technical Services Representative

Who we are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.  

Responsibilities

JOB SUMMARY

Primary role is to provide on-site technical support of Panasonic IFE/GCS (In Flight Entertainment/Global Communication Services) products installed, or being progressively installed on customer aircraft. Additional role includes technical leadership, direction or recommendations on work actions directly to the customer, third party MRO maintenance staff, the customer’s maintenance control organization, PTS OCC, MCC or limited to a combination of organizations as appropriate to the service agreement and work processes. Ensure that work performance is at a standard to achieve Panasonic performance availability guarantee as specified in the agreements. Works closely with CSE’s (Customer Support Engineer), TSE’s (Technical Support Engineer), Account Managers, Program Managers and other Panasonic support staff to ensure a successful IFE/GCS product installation or performance for the customer. Collect, synthesize and report on system performance metrics internally and externally to customer. Develop and maintain excellent working relationship with the customer. Work closely with multiple departments in maintenance provider organization to ensure their knowledge and effective operation of PAC IFE/GCS systems.

MAJOR RESPONSIBILITIES.Description

Aircraft IFE/GCS Maintenance and Support
- Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
- Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
- Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.
- Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to station. Coordinate new system introductions and new customer entry into service technical requirements.
- Perform root cause analysis and troubleshooting, utilizing full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
- Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.
- Assist in the development of Preventative Maintenance programs.
- Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.
- Interface between contracted MRO staff, Panasonic Product Safety Officer and Panasonic QA in all matters concerning air safety.
- To support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc.
- Represents Panasonic Maintenance and Maintenance support organization to the customer.
- Communicate and interface with relevant departments of the customer, primarily for production related processes and various Panasonic departments.
- To assist in reporting IFE/GCS system performance.
- Flag and report improvements in the processes both at the customer facing side as well as within Panasonic.
Administrative/Documentation
- Document testing and repairs using computer and bar-coding equipment.
- Works closely with MRO to monitor and track spare parts inventory.
- Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) and Maintenance Memo’s and other Panasonic or contracted MRO documentation.

EDUCATION/EXPERIENCE REQUIREMENTS

A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent) highly preferred.
Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.

KNOWLEDGE/SKILL REQUIREMENTS

Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions.
Must have an excellent working knowledge of engineering applications for technical communications and training purposes.
Proficient in MS Word, Excel and Outlook.
Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with minimum of 8 years of related industry experience.
Ability to work in a high-stress, high-pressure environment.
Determines methods and procedures on new assignments.
Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
Understands implications of work and makes recommendations for solutions.
As a skilled specialist, completes tasks in resourceful and effective ways.
Uses independent judgment to ensure projects/assignments are completed accurately and on-time.
Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).
Intermediate knowledge of LINUX and UNIX a plus.
A good understanding of PC networks and configuration, multiplexed or software controlled systems with knowledge of computer hardware.
Knowledge of global civil aviation regulations and requirements (EASA/FAA).
Must be customer service oriented.
Must be experienced in the ability to deliver technical coaching and training.

OTHER REQUIREMENTS

Ability to pass extensive security and background checks for Airside access.
Legal right to work in location assigned.
Current and valid driver’s license.
May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.
Must be able to work any shift, weekends and holidays.
Manual dexterity to grasp and work with tool parts and equipment.
Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
Ability to operate under extreme weather conditions and in confined spaces for extended periods.
Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels

REQ-155732

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More about this job

Responsibilities

Provide on-site technical support and leadership for In-Flight Entertainment and Global Communication Services products on customer aircraft. Coordinate with maintenance staff and internal departments to ensure system performance, troubleshoot issues, and manage technical documentation.

Requirements

Requires 8 years of related industry experience and relevant certifications such as A&P, FCC Class 1, or EASA B1/B2. Candidates must possess strong analytical skills, proficiency in Linux/Unix, and the ability to pass extensive security background checks for airside access.

Skills

Avionics
Technical support
Troubleshooting
Linux
Unix
Satellite communications
PC networks
Hardware maintenance
Software upgrades
Root cause analysis
Technical leadership
Customer service
Preventative maintenance
Data reporting
Aviation regulations

Visa sponsorship

Not detected in the job text

Keywords

Avionics
IFE
GCS
A&P
FCC Class 1
EASA B1
EASA B2
Linux
Unix
Satellite communications
Troubleshooting
Root cause analysis
Preventative maintenance
Service bulletins
Air safety
Technical support
Maintenance
Customer service
PC networks
Hardware
Software
Aviation regulations
FAA
MRO
Technical documentation

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