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Added 2 months ago
TP
Safety & Compliance Supervisor
Team Power Solutions
Saskatoon, SK
- Full-time
…safety, and industrial clients. Collaborates with internal technical/estimating teams to produce competitive, high-margin quotes, while overseeing external safety training programs to…
Added 2 months ago
FA
Technical Services Engineer – Powerplant Systems (TSE-PS)
Flair Airlines Ltd.
Calgary, AB
- Full-time
Join Flair’s Technical Services team, where engineering expertise supports the safety, reliability, and continued airworthiness of the fleet. Reporting to the Manager, Technical Services,…
Added 2 months ago
AL
Business Development Representative - St John's
AGAT Laboratories
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth.…
Added 2 months ago
CE
Territory Sales Representative – Industrial Welding & Wear Solutions
Castolin Eutectic
Remote, Canada
- $90,000 to $140,000 CAD / year
- Full-time
- Remote
· Collaborating with Product Management, Technical Services, Marketing, and Customer Service to deliver complete customer solutions.
Added 3 months ago
Customer Representative - 1 Yr Limited Term (Nisku, AB)
Energy Safety Canada
Nisku, AB
Be a part of building a stronger, safer workforce!
Added 2 months ago
B
Projects, Sustaining Program - Engineering Project Management and Product Development
Bombardier
Mississauga, ON
- $71,200 to $111,900 CAD / year
- Full-time
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in…
Added 2 months ago
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Lead Wind Technician-Moncton, NB
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- $29.4 to $48.63 CAD / hour
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Added 2 months ago
FP
Customer Service Representative
Fresh Prep Foods Inc
Montreal, QC
- $45,000 to $50,000 CAD / year
- Full-time
Reliable and dependable: You like to see work done well and will ensure that things are done the “right” way. You show up on time for all scheduled shifts and are ready to work.
Added 2 months ago
OH
Contractor Sales
O'Dell HVAC Group
Halifax, NS
- Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our…
Added 2 months ago
Bilingual Customer CARE Representative
Lincoln Electric
Toronto, ON
We are looking for a customer‑focused Bilingual Customer Care Representative to join our Customer Care & Distribution team. In this role, you will be at the center of the customer…
Added 2 months ago
P
Technical Services Representative
Panasonic
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Must have an excellent working knowledge of engineering applications for technical communications and training purposes
Added 2 months ago
905 - MARKHAM EAST EARLYON - Administrative Assistant
Family Day Care Services
Markham, ON
Position Available: Administrative Assistant Earlyon, Contract Full Time
Added 2 months ago
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310T Diesel Mechanic
Ryder Supply Chain Solutions
London, ON
- Full-time
…way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and…
Added 2 months ago
AL
Business Development Representative - Southern Alberta
AGAT Laboratories
Calgary, AB
- Full-time
We are seeking a driven and ambitious Business Development Representative (BDR) to help expand our portfolio of services by identifying new business opportunities, generating high-quality…
Added 2 months ago
CC
Technical Sales Representative
Centrix Control Solutions
Calgary, AB
- Other
Centrix Control Solutions has an immediate opening for a Technical Sales Representative responsible for promoting and supporting our world-class product lines. Based out of our Calgary…
Added 2 months ago
FF
Manager, Engineering
Fox Factory
Burnaby, BC · CA BC, Burnaby
- Full-time
Determine feasibility of designs considering costs, time limitations, planning, and other technical and economic factors;
Added 2 months ago
BB
Sales Estimator - I
Bosch Building Technologies North America
Toronto, ON
- Full-time
Must have experience in the construction, data networking, and/or telecommunications industry · Must have 1-3 years' experience in a technical sales role project coordination / management, or quoting / estimation
Added 2 months ago
BB
Seasonal Retail Associate
Best Buy Canada
Dartmouth, NS
- Part-time
Must have a valid driver’s license
Added 2 months ago
RH
Senior Facility Maintenance Technician - Relief
Robin Hood Association
Sherwood Park, AB
- $26.2 to $30.28 CAD / hour
- Full-time
…properties. This role requires a dependable, adaptable, and service-oriented individual with strong technical abilities, attention to detail, and the ability to work independently while…
Added 2 months ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON
- Full-time
Produce technical documentation, integration specifications, and solution designs while contributing to engineering best practices.
Added 2 months ago
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Diesel Truck Technician/Mechanic III (Helper/Apprentice)
Penske
Brampton, ON
- Full-time
Vacation time + 11 paid statutory holidays + paid sick days
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Directional Drilling Supervisor - Sperry
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Added 2 months ago
Medical Services Representative
Canadian Blood Services
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Canadian Blood Services is looking for a Regular full-time Medical Services Representative to join our dynamic Medical Laboratory & Stem Cell Services Ancaster team.
Added 2 months ago
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Machinist
Epiroc
Surrey, BC
- Full-time
We want you to take part in our journey. Accommodations are always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your…
Added 2 months ago
EC
Ingénieur(e) en réseaux de puissance / Power Systems Engineer
Eaton Corporation
Brossard, QC
- Full-time
…with an established reputation for customer responsiveness and technical expertise. Our solutions stand behind thousands of T&D projects in over 100 countries around the world. As part of a…

Panasonic

Technical Services Representative

Montreal, QC, Canada
750 Cote Vertu W, Saint-Laurent, QC, H4S 1Y9, Canada

Full-time

Apply on careers.na.panasonic.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Sep 3, 2027
Posting language: English
Posted: Sep 3, 2026

Original job description

Overview

Technical Services Representative

Who we are:

Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!

How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that’s here to stay! With our company’s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.

If you want to learn more about us visit us at www.panasonic.aero. And for a full listing of open job opportunities go to www.panasonic.aero/join-us/.  

Responsibilities

JOB SUMMARY

Primary role is to provide on-site technical support of Panasonic IFE/GCS (In Flight Entertainment/Global Communication Services) products installed, or being progressively installed on customer aircraft. Additional role includes technical leadership, direction or recommendations on work actions directly to the customer, third party MRO maintenance staff, the customer’s maintenance control organization, PTS OCC, MCC or limited to a combination of organizations as appropriate to the service agreement and work processes. Ensure that work performance is at a standard to achieve Panasonic performance availability guarantee as specified in the agreements. Works closely with CSE’s (Customer Support Engineer), TSE’s (Technical Support Engineer), Account Managers, Program Managers and other Panasonic support staff to ensure a successful IFE/GCS product installation or performance for the customer. Collect, synthesize and report on system performance metrics internally and externally to customer. Develop and maintain excellent working relationship with the customer. Work closely with multiple departments in maintenance provider organization to ensure their knowledge and effective operation of PAC IFE/GCS systems.

MAJOR RESPONSIBILITIES.Description

Aircraft IFE/GCS Maintenance and Support
- Provide technical leadership and guidance to maintenance staff on all aspects of IFE/GCS installation and maintenance activities.
- Assist in troubleshooting and resolving system issues, involving Panasonic Customer Support Engineers and Technical Support Engineers for resolution of systemic issues.
- Execute tasks generated by the Panasonic Ticketing system assigned to the TSR (Technical Service Rep), resolving interpretation differences.
- Monitors and supports tasks generated by the Panasonic Ticketing system and assigned to station. Coordinate new system introductions and new customer entry into service technical requirements.
- Perform root cause analysis and troubleshooting, utilizing full understanding of cross-functional departmental process dependencies and the full range of service provider services that may impact overall system performance.
- Monitor the program schedule commitments in coordination with Service Program Manager and assist in addressing possible impacts or changes.
- Assist in the development of Preventative Maintenance programs.
- Develop and maintain IFE/GCS system performance reporting criteria for Panasonic and customer stakeholders.
- Interface between contracted MRO staff, Panasonic Product Safety Officer and Panasonic QA in all matters concerning air safety.
- To support software and hardware upgrades for the implementation of SB’s (Service Bulletins, etc.
- Represents Panasonic Maintenance and Maintenance support organization to the customer.
- Communicate and interface with relevant departments of the customer, primarily for production related processes and various Panasonic departments.
- To assist in reporting IFE/GCS system performance.
- Flag and report improvements in the processes both at the customer facing side as well as within Panasonic.
Administrative/Documentation
- Document testing and repairs using computer and bar-coding equipment.
- Works closely with MRO to monitor and track spare parts inventory.
- Participate in implementing SIL’s (Information Service Letter), TIL’s (Technical Information letters) and Maintenance Memo’s and other Panasonic or contracted MRO documentation.

EDUCATION/EXPERIENCE REQUIREMENTS

A&P, FCC Class 1, EASA B1 and/or B2, with relevant type ratings (station dependent) highly preferred.
Demonstrated experience in (aircraft) avionics, possibly with satellite communications and satellite network troubleshooting.

KNOWLEDGE/SKILL REQUIREMENTS

Ability to read, comprehend and follow instructions, procedures, blueprints, diagrams, manuals and to comprehend and follow verbal instructions.
Must have an excellent working knowledge of engineering applications for technical communications and training purposes.
Proficient in MS Word, Excel and Outlook.
Knowledge of electronic and troubleshooting generally acquired through commercial aviation, military experience or technical school education combined with minimum of 8 years of related industry experience.
Ability to work in a high-stress, high-pressure environment.
Determines methods and procedures on new assignments.
Works on problems of moderate to diverse scope requiring considerable judgment and initiative.
Understands implications of work and makes recommendations for solutions.
As a skilled specialist, completes tasks in resourceful and effective ways.
Uses independent judgment to ensure projects/assignments are completed accurately and on-time.
Must be fluent in English or appropriate language (location specific) both spoken and written and be able to convey highly technical terms.
Strong troubleshooting skills and analytical skills, with a software emphasis (Linux).
Intermediate knowledge of LINUX and UNIX a plus.
A good understanding of PC networks and configuration, multiplexed or software controlled systems with knowledge of computer hardware.
Knowledge of global civil aviation regulations and requirements (EASA/FAA).
Must be customer service oriented.
Must be experienced in the ability to deliver technical coaching and training.

OTHER REQUIREMENTS

Ability to pass extensive security and background checks for Airside access.
Legal right to work in location assigned.
Current and valid driver’s license.
May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.
Must be able to work any shift, weekends and holidays.
Manual dexterity to grasp and work with tool parts and equipment.
Ability to climb and work from ladder or platform, and endure sitting, standing, bending or twisting for extended periods and ability to lift up to 50 pounds.
Ability to operate under extreme weather conditions and in confined spaces for extended periods.
Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels

REQ-155732

Apply on careers.na.panasonic.com About employer

More about this job

Responsibilities

Provide on-site technical support and leadership for In-Flight Entertainment and Global Communication Services products on customer aircraft. Coordinate with maintenance staff and internal departments to ensure system performance, troubleshoot issues, and manage technical documentation.

Requirements

Requires 8 years of related industry experience and relevant certifications such as A&P, FCC Class 1, or EASA B1/B2. Candidates must possess strong analytical skills, proficiency in Linux/Unix, and the ability to pass extensive security background checks for airside access.

Skills

Avionics
Technical support
Troubleshooting
Linux
Unix
Satellite communications
PC networks
Hardware maintenance
Software upgrades
Root cause analysis
Technical leadership
Customer service
Preventative maintenance
Data reporting
Aviation regulations

Visa sponsorship

Not detected in the job text

Keywords

Avionics
IFE
GCS
A&P
FCC Class 1
EASA B1
EASA B2
Linux
Unix
Satellite communications
Troubleshooting
Root cause analysis
Preventative maintenance
Service bulletins
Air safety
Technical support
Maintenance
Customer service
PC networks
Hardware
Software
Aviation regulations
FAA
MRO
Technical documentation

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Work requirements

Jobs in Canada