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Added 12 days ago
MU
Operations, Housing and Conference Services Manager
McGill University
Res. Carrefour Sherb
- Full-time
…Accommodations, the Operations, Housing and Conference Services Manager is responsible for managing the Student Housing and Conference Services unit. The Manager will provide the planning,…
Added 12 days ago
MU
Animal Attendant
McGill University
Montreal, QC · McIntyre Medical
- Full-time
The schedule for this position is based on a 5-day shift, including weekends
Added 12 days ago
MU
Animal Attendant
McGill University
Montreal, QC · McIntyre Medical
- Full-time
The schedule for this position is based on a 5-day shift, including weekends
Added 12 days ago
C
Manager, Hospitality Services (1- year contract)
CIBC
Toronto, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 12 days ago
CMF Area Manager
Caterpillar Inc.
Burlington, ON
Added 12 days ago
HR Operations & Payroll Specialist
Klassen Group
Abbotsford, BC
Employee Assistance Program (EAP): confidential counselling and support for you and your family
Added 12 days ago
Application Architect, Scotiabank
Scotiabank
Toronto, ON
The incumbent must have the ability to manage multiple technology initiatives concurrently
Added 12 days ago
Product Manager
Mattr
Calgary, AB
24/7 Employee & Family Assistance Program (EFAP)
Added 12 days ago
M
Senior Technology Project Manager, Group Functions Technology
Manulife
Toronto, ON
- Full-time
Working within Technology Business Management & Strategy in Group Functions Technology, the Senior Technology Project Manager will drive the successful delivery of strategic initiatives…
Added 12 days ago
FC
Account Manager
Flow Control Group
Dartmouth, NS
- Full-time
Experience in working with engineering firms, contractors and end users in the industrial, institutional and commercial markets is an asset
Added 12 days ago
C
Deli Manager (Station Square Food Store - North Central Co-op)
Co-op
Fort Saskatchewan, AB
- Full-time
…customers. Some of the additional benefits we offer are an employee rebate program (up to 5% return in a North Central Co-op gift card), education assistance, and support with professional…
Added 12 days ago
BE
Driver-DZ-L2, Class 3
Battlefield Equipment Rentals
Meaford, ON · Owensound, ON
- Full-time
Employee assistance program & counselling support
Added 12 days ago
SS
Director of Care (RN)
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Manager, Clinical Compliance Excellence , the Director of Care is a critical role within the community ensuring that the home operates efficiently and delivers high-quality…
Added 12 days ago
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Team Lead - Health Services
Dynacare
Toronto, ON
- Contract
Invest in your future through RRSP match benefits and an employee stock purchase program
Added 12 days ago
PACT Service Coordinator - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Vehicle and driver’s license required
Added 12 days ago
Senior Financial Analyst
BWXT
Toronto, ON
…business improvements and future planning. Reporting to the Senior Manager, Financial Planning & Analysis, the role will collaborate closely with multiple business units and support…
Added 12 days ago
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Capital Asset Manager (Manitoba)
Extendicare
MB · Extendicare Inc (Steeles Ave.)
- Full-time
Must possess a valid driver's licence, reliable transportation, and be able to travel throughout Manitoba
Added 12 days ago
Data Analyst Intern (Winter/January 2027, 12 Months)
Internship List
Burnaby, BC · Oakville, ON · Toronto, ON
…statistical tools. On a typical day you will work closely with your manager and a team member who guides your focus area, alongside the other interns on the team and partner teams across…
Added 12 days ago
EHS Manager
Aecon
Pickering, ON
The Environment, Health, and Safety (EHS) Manager, reporting to the EHS Director, will be responsible for managing a team of EHS Advisors that will be engaged in the development,…
Added 12 days ago
Construction Management Team (CMT) Administrator (Prince George)
IREN
Prince George, BC
Employee Assistance Program and virtual health care platform
Added 12 days ago
Document Controller - Construction (Mackenzie)
IREN
AB · Mackenzie
Employee Assistance Program and virtual health care platform
Added 12 days ago
Construction Superintendent - Network (Mackenzie)
IREN
AB · Mackenzie
…the compute deployment teams. Reporting to the Construction Manager, you'll direct network General Foremen across day and night crews and collaborate with internal IT/Network, contractors,…
Added 12 days ago
CONSULTANT TRAINING & DEVELOPMENT
City of Toronto
Toronto, ON
Division & Section: Customer Experience, Information Management
Added 12 days ago
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Pharmacy Assistant (Calgary, AB)
Sentrex Health Solutions
Calgary, AB
- Full-time
High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered…
Added 12 days ago
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Technical Support Analyst - L3
Panasonic
Niagara-on-the-Lake, ON
- Full-time
Employee Volunteer Program – Paid Time Off for Volunteer Days

Panasonic

Technical Support Analyst - L3

UNAVAILABLE, Niagara-on-the-Lake, ON, Canada

The annual salary range for this position is $60,000 - $70,000 CAD. · Full-time

Apply on careers.na.panasonic.com About employer

Applications open in a new tab.

Job details

Pay: The annual salary range for this position is $60,000 - $70,000 CAD.
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

WHAT YOU’LL EARN:

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

Apply on careers.na.panasonic.com About employer

More about this job

Responsibilities

The Technical Support Analyst will respond to technical escalations and provide rapid diagnosis and resolution for P1 issues. They will also provide functional guidance to the L2 team and consult with management on complex, non-routine technical problems.

Requirements

Candidates must have 5+ years of experience in a similar role and hold an A+ certification or equivalent. Proficiency in Microsoft Office applications and SQL is required, along with the ability to handle high-pressure situations.

Skills

Technical support
Incident resolution
Customer service
Troubleshooting
SQL
Microsoft Office
Excel
Outlook
Word
Escalation management
Problem solving
Communication
Coaching
Documentation
Stakeholder management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Retirement pension plan
Group retirement savings plan
Pregnancy leave top up
Tuition reimbursement
Employee purchase program
Employee and family assistance program
Home and auto insurance discounts
Paid volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
L3 Support
Help Desk
A+ Certification
SQL
Microsoft Office
Excel
Outlook
Word
P1 Issues
Incident Management
Escalation
Troubleshooting
Customer Service
Hybrid Work
IT
Technology
Service Level Standards
Documentation
Stakeholder Communication

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Jobs in Canada