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Added 6 mins ago
IG
Senior IT Business Analyst
Insight Global
Mirabel, QC
- Full-time
We’re looking for a Senior IT Business Analyst specializing in SAP HR/HCM to support and enhance an SAP ECC6 environment.
Added 6 mins ago
CA
Senior Procurement Analyst (Onsite)
Collins Aerospace
Ottawa, ON
- Full-time
…education/training, and key skills. RTX offers a comprehensive benefits package that includes medical and dental coverage, disability benefits, a retirement savings program, and tuition…
Added 6 mins ago
O
Principal Costing Analyst
Olymel
Boucherville, QC
- Full-time
A comprehensive compensation package and a range of competitive benefits
Added 7 mins ago
DE
Senior Pricing Analyst
DHL Express
Mississauga, ON
- Full-time
…to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal…
Added 7 mins ago
IG
Senior IT Business Analyst- SAP HR
Insight Global
Mirabel, QC
- Full-time
The Senior IT Business Analyst, SAP HR position is based in Mirabel, Quebec. This role will investigate incidents and change requests, gather and translate business requirements, recommend…
Added 7 mins ago
TL
Compliance Deductions Analyst
Thomas, Large & Singer Inc
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
Thomas, Large & Singer Inc. (TLS) is seeking a detail-oriented and analytical Deduction & Compliance Analyst to join our team. This role is responsible for reviewing and investigating…
Added 7 mins ago
VB
Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
We are currently seeking a Network & Telecom Analyst II to join our IT Operations & Projects team in Voisey's Bay, Newfoundland and Labrador.
Added 7 mins ago
A
Information Technology - Senior Solution Systems Analyst/Solution Systems Analyst, Omni Technology
Aritzia
Vancouver, BC
- Full-time
…omnichannel technology solutions. As the Senior Solution Systems Analyst / Solution Systems Analyst, Omni Technology, you will turn business requirements into solutions, acting as the…
Added 7 mins ago
Program Financial Analyst
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting to the Senior Manager, Program Finance the Program Finance Analyst will analyze, plan and understand the company’s financial position, support baseline planning and actual cost…
Added 7 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc.
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 7 mins ago
ML
Sr. Finance Analyst - Fixed Assets (Contract)
Maple Leaf Foods Inc.
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
As a member of the fixed assets team the Senior Finance Analyst, Fixed Assets will report to the Manager, Finance - Fixed Assets. The individual will play a key role in the reporting,…
Added 7 mins ago
ML
Sourcing Buyer
Maple Leaf Foods Inc.
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
This is a great opportunity to step into a Sr Analyst /Specialist-level role, where you’ll have the opportunity to make an impact, contribute to key initiatives, and further grow your…
Added 22 mins ago
W
Data Analyst
Wiraa
Canada
- Full-time
As a Data Analyst specializing in Google Cloud Platform (GCP), you will be instrumental in designing, industrializing, and optimizing modern data pipelines to support our AI-driven data…
Added 37 mins ago
R
Tenant Billing Analyst
RioCan
Toronto, ON
- Full-time
The Tenant Billing Analyst ensures accurate billing and compliance with lease provisions related to Common Area Maintenance (CAM), property taxes, and percentage rent. The role also…
Added 52 mins ago
ML
Sourcing Buyer
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
This is a great opportunity to step into a Sr Analyst /Specialist-level role, where you’ll have the opportunity to make an impact, contribute to key initiatives, and further grow your…
Added 1 hour ago
SD
Master Data Analyst
Spartan Delta Corp.
Calgary, AB
- Full-time
Spartan is a modern energy company offering a comprehensive benefits program including a Flex Spending Account; a competitive total compensation package including an Employee Stock Purchase…
Added 1 hour ago
ML
FT Payroll Analyst
Manitoba Liquor & Lotteries Corporation
Winnipeg, MB
- Full-time
Reporting to the Manager, Payroll, the Payroll Analyst is responsible for the analysis, auditing, reconciliation and continuous improvement of payroll related processes, data and outputs to…
Added 1 hour ago
A
Finance - Senior Financial Analyst/Financial Analyst, Business Finance
Aritzia
Vancouver, BC
- Full-time
…to make informed business decisions. As the Senior Financial Analyst / Financial Analyst, Business Finance, you will support with providing strategic and innovative solutions to support…
Added 1 hour ago
PC
Service Management Analyst
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reporting to the Manager, the Service Management Analyst position will play a key role in the ITSM practices team, responsible for practicing key ITIL functions to exceed our governing…
Added 1 hour ago
CG
Business Analyst, Workforce Strategy
Compass Group Canada
Mississauga, ON
- Full-time
The salary range for this position is $75,000 to $90,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to…
Added 1 hour ago
R
Financing Specialist
RBC
Langley (District), BC · Vancouver, BC
- Full-time
A comprehensive Total Rewards Program including performance based bonuses, flexible benefits and competitive compensation
Added 1 hour ago
TC
Credit Analyst - Surety
Travelers Canada
Dartmouth, NS
- Full-time
…other conditions of employment. As part of our comprehensive compensation and benefits program, employees may also be eligible for performance-based case incentive…
Added 1 hour ago
D
Marketing Operations Analyst
D2L
Canada
- Full-time
The Marketing Operations Analyst is a business owner, administrator, and super user of the systems that power our marketing and revenue engine. The core of the role is business ownership…
Added 1 hour ago
FC
Financial Analyst Sr
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
As the Financial Analyst Sr within the Emerging Distribution team, you will be reporting to the VP, Finance, and be a key contributor to complete the financial business cases for new…
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…

Panasonic

Technical Support Analyst - L3

UNAVAILABLE, Niagara-on-the-Lake, ON, Canada

The annual salary range for this position is $60,000 - $70,000 CAD. · Full-time

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Job details

Pay: The annual salary range for this position is $60,000 - $70,000 CAD.
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

WHAT YOU’LL EARN:

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

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More about this job

Responsibilities

The Technical Support Analyst will respond to technical escalations and provide rapid diagnosis and resolution for P1 issues. They will also provide functional guidance to the L2 team and consult with management on complex, non-routine technical problems.

Requirements

Candidates must have 5+ years of experience in a similar role and hold an A+ certification or equivalent. Proficiency in Microsoft Office applications and SQL is required, along with the ability to handle high-pressure situations.

Skills

Technical support
Incident resolution
Customer service
Troubleshooting
SQL
Microsoft Office
Excel
Outlook
Word
Escalation management
Problem solving
Communication
Coaching
Documentation
Stakeholder management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Retirement pension plan
Group retirement savings plan
Pregnancy leave top up
Tuition reimbursement
Employee purchase program
Employee and family assistance program
Home and auto insurance discounts
Paid volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
L3 Support
Help Desk
A+ Certification
SQL
Microsoft Office
Excel
Outlook
Word
P1 Issues
Incident Management
Escalation
Troubleshooting
Customer Service
Hybrid Work
IT
Technology
Service Level Standards
Documentation
Stakeholder Communication

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