Find work in Canada.

530,683 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 14 mins ago
O
Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
The Manager, Software Development leads the newly formed engineering team delivering the Image & Fax Aviator Platform. This first-line manager will recruit, onboard, coach, and directly…
Added 14 mins ago
OI
Intermediate Environmental Scientist/Engineer – Impacted Sites
Omni-McCann Inc.
Saskatoon, SK
- Full-time
Omni-McCann (omnimccann.com) provides engineering and environmental services to public and private clients across Canada’s Central and Prairie regions, with core expertise in waste…
Added 14 mins ago
CC
Project Manager (Municipal Infrastructure)
Chandos Construction
Calgary, AB
- Full-time
Ready to make a lasting impact through critical infrastructure? Join us as a Senior Project Manager and take the lead on projects that deliver safe, reliable services to the communities we…
Added 14 mins ago
CC
Estimator
Carlson Construction Group
North Vancouver, BC
- Full-time
…such as Stone Columns, Timber Compaction Piling, and Shoring services like Sheet Piles, Cofferdams, Combi-Walls, and H-Pile Lagging…
Added 14 mins ago
SC
Senior Environmental or Water Resources Engineer
SRK Consulting
Quebec, QC
- Full-time
SRK Consulting is an independent, international consulting practice, providing globally integrated consulting services to the international mining and metals sector.
Added 14 mins ago
BH
Maintenance Assistant Full Time
Baptist Housing Seniors Living
White Rock, BC
- $28.74 CAD / hour
- Full-time
At Baptist Housing, we believe every senior deserves to experience life well in supportive, caring communities, and the work you do here helps make that possible.
Added 28 mins ago
SC
Facility Maintenance Operator II
Strathcona County
Sherwood Park, AB
- Full-time
…position provides routine facility maintenance tasks and tenant services for a variety of Municipal facilities for Strathcona County including community halls, senior center’s, County Hall,…
Added 28 mins ago
Technical Director – Tailings
GHD Group Pty Ltd
Bedford, NS
GHD is a global professional services company that leads through engineering, architecture, and construction expertise. We are an employee-owned company with over 12,000 diverse and skilled…
Added 28 mins ago
Policy Analyst
Government of Alberta
AB
The Policy Analyst supports the branch through policy and project work associated with the review, development, implementation and evaluation of programs and services with a focus on…
Added 28 mins ago
C
Director, Client Onboarding & Service - Bilingual
CIBC
Montreal, QC
- Full-time
Client Experience - Act as a senior point of contact for client and team escalations, ensuring issues are resolved promptly and professionally. Help ensure client expectations and service…
Added 28 mins ago
C
Assistant Manager
Cineplex
Summerside, PE · CPX Summerside
- Part-time
Cineplex offers excellent opportunities for growth, this position can often lead to a more senior theatre management role (i.e.: Full-Time Theatre Manager, Sr. Theatre Manager or General…
Added 28 mins ago
B
Senior Manager, Business Risk
BMO
Toronto, ON · FCP
- Full-time
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Added 28 mins ago
A
Information Technology - Senior Technical Product Manager/Product Manager, Omni Technology
Aritzia
Vancouver, BC
- Full-time
…seamless, connected experiences across every channel. As the Senior Technical Product Manager / Technical Product Manager, you will support with shaping and delivering on the order…
Added 28 mins ago
M
Senior Software Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Experience with source control, CI/CD, and modern mainframe development tools. Familiarity with technologies such as GitHub, Jenkins, Endevor, Zowe, or IBM Developer for z/OS (IDz) is…
Added 29 mins ago
TI
Director of Paid Media
The Influence Agency
Toronto, ON
- Full-time
The Influence Agency is a full-service digital marketing agency that specializes in SEO, Paid Media, Web Design & Development, Influencer Marketing, Social Media Management, Content…
Added 29 mins ago
CR
Bilingual Culinary Manager (French and English)
COGIR Real Estate
Orleans, ON
- Full-time
Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.
Added 29 mins ago
PS
Director, PMO
Periscope Search Group
Toronto, ON
- Full-time
You'll own large-scale programs that span project and product management, development, architecture, QA, DevOps and shared services, with onshore and offshore teams of 200 to 500 people,…
Added 29 mins ago
WO
Pharmacy Technician - Pharmacy
William Osler Health System
Brampton, ON
- Part-time
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills…
Added 29 mins ago
FC
Financial Analyst Sr
Fidelity Canada
Mississauga, ON · Toronto, ON
- Full-time
…and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we…
Added 43 mins ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
…operations, bringing people together, coordinating workplace services and initiatives, and helping build a positive office culture that supports meaningful…
Added 59 mins ago
A
Représentant(e) des ventes, nouvelles affaires - Marché intermédiaire/Mid-Market Account Executive - New Business
ADP
Montreal, QC
- Full-time
Vendre l’ensemble du portefeuille d’ADP (plus de 40 produits et services HCM) aux dirigeants de niveau C et aux principaux décideurs
Added 59 mins ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 59 mins ago
BF
Program Manager, Client Solutions & Delivery - Agrotech
Business France North America
Toronto, ON
- Full-time
…worldwide, the Agency is present in 55 countries and offers its services in 100+…
Added 59 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 59 mins ago
BH
Department Head - Science (1.0 FTE) - Holy Trinity Catholic High School, Simcoe
Brant Haldimand Norfolk Catholic District School Board
ON · Simcoe, ON
- Part-time
Basic*: Intermediate and Senior Divisions –Science

Panasonic

Technical Support Analyst - L3

UNAVAILABLE, Niagara-on-the-Lake, ON, Canada

The annual salary range for this position is $60,000 - $70,000 CAD. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The annual salary range for this position is $60,000 - $70,000 CAD.
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

WHAT YOU’LL EARN:

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst will respond to technical escalations and provide rapid diagnosis and resolution for P1 issues. They will also provide functional guidance to the L2 team and consult with management on complex, non-routine technical problems.

Requirements

Candidates must have 5+ years of experience in a similar role and hold an A+ certification or equivalent. Proficiency in Microsoft Office applications and SQL is required, along with the ability to handle high-pressure situations.

Skills

Technical support
Incident resolution
Customer service
Troubleshooting
SQL
Microsoft Office
Excel
Outlook
Word
Escalation management
Problem solving
Communication
Coaching
Documentation
Stakeholder management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Retirement pension plan
Group retirement savings plan
Pregnancy leave top up
Tuition reimbursement
Employee purchase program
Employee and family assistance program
Home and auto insurance discounts
Paid volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
L3 Support
Help Desk
A+ Certification
SQL
Microsoft Office
Excel
Outlook
Word
P1 Issues
Incident Management
Escalation
Troubleshooting
Customer Service
Hybrid Work
IT
Technology
Service Level Standards
Documentation
Stakeholder Communication

Report this job