Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 15 mins ago
Field Supervisor - Controlled Environments
BGE Indoor Air Quality Solutions Ltd.
Burnaby, BC · Vancouver, BC
Collaboration & Administration - collaborate with Regional Service Manager set team targets and monitor progress on chargeable hours, job budgets, and customer satisfaction metrics. Review…
Added 15 mins ago
TH
Construction Project Manager
The Haebler Group
Vancouver, BC
- Full-time
…projects, depending on complexity and skill level, or supporting a senior project manager. This includes overseeing cost, scheduling, quality control, and contract…
Added 15 mins ago
AC
Manager, Enterprise Data Platform & Governance
Air Canada Vacations
Montreal, QC
- Full-time
The Manager, Enterprise Data Platform & Governance will lead the team responsible for building, operating, scaling, and securing ACV’s core data infrastructure. In this role, you will be…
Added 15 mins ago
VB
Senior Tax Manager
Vaco by Highspring
Oshawa, ON
- $165,000 to $175,000 CAD / year
- Full-time
…of the Finance Team, reporting to the Director Taxation, the Senior Manager, Taxation will be part of a collaborative team that is highly regarded by the business. You will be able to…
Added 15 mins ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
Victoria, BC
- Full-time
Field Service Technician / Senior Field Representative, Technology Services – Victoria
Added 15 mins ago
VB
Senior Manager Financial Reporting
Vaco by Highspring
Oshawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
Our client is an energy and clean power generation company. They are looking for a Senior Manager, External Reporting & Accounting Policy who will be responsible for the finalization,…
Added 15 mins ago
BF
Program Manager, Client Solutions & Delivery - Agrotech
Business France North America
Toronto, ON
- Full-time
Works with the Senior Project Manager to allocate projects based on their nature, required expertise, priorities, and team workload.
Added 15 mins ago
BH
PCM Program Manager 3
BC Hydro
Burnaby, BC
- Full-time
The Senior Program Manager – Integrated Line Delivery is responsible for developing and implementing Program and Contract Management’s (PCM) long-term strategy for the delivery of line work…
Added 15 mins ago
GE
Senior Project Manager
Gibson Energy
AB · Alberta, Canada
- Full-time
As the Senior Project Manager, you’ll lead the planning and execution of larger projects and portfolio of growth and maintenance capital projects across Gibson Energy’s facilities. You’ll…
Added 15 mins ago
TG
Junior Cladding Supervisor
Triumph Group of Companies
Toronto, ON
- Full-time
Comprehensive benefits package including health, dental, and vision
Added 15 mins ago
S
Senior Mechanical Engineer
SCIEX
Vaughan, ON
- $111,000 to $135,000 CAD / year
- Full-time
This position reports to the Mechanical Hardware Design (MHD) Senior Manager within the R&D Department located in Concord, Ontario, Canada and will be an on-site role.
Added 15 mins ago
GC
Senior Consultant (Nationwide Position)
GEI Consultants, Inc.
Markham, ON
- Full-time
We are looking for senior professionals in Water Resources, Environmental, Civil, Structural, Geotechnical and Ecology areas of practice. Position can be based out of any of the areas we…
Added 15 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 15 mins ago
TT
Senior Contract Administrator (13907)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
The Senior Contract Administrator will be expected to enforce contractual obligations and conditions by engaging internal legal representation and providing assistance in negotiations and…
Added 15 mins ago
TT
Senior Contract Administrator (13883)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $100,318.4 to $125,434.4 CAD / year
- Full-time
The Senior Contract Administrator will be expected to enforce contractual obligations and conditions by engaging internal legal representation and providing assistance in negotiations and…
Added 15 mins ago
WC
Senior Manager, Benefits and Wellbeing
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...This role provides strategic direction for benefits and retirement/savings programs, ensuring compliance with legislation and best practices. The role identifies and…
Added 15 mins ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
Direct reports: Senior IT Systems Manager, plus additional technical staff as required
Added 30 mins ago
S
13619 - Settlement Program Coordinator
S.U.C.C.E.S.S.
Vancouver, BC
- Full-time
- Temporary
Submits accurate service records, statistics, and program reports to the Senior Settlement Manager within scheduled timelines
Added 44 mins ago
OS
Inventory and Materials Specialist
Orion Steel Group
Edmonton, AB
- Full-time
…their team in Edmonton, Alberta. This position reports to the Senior Procurement Manager and is responsible for maintaining the accuracy, reliability, and control of inventory across the…
Added 45 mins ago
IF
Senior Education Strategist
iA Financial Group
Calgary, AB
- Full-time
…clients feel confident and secure about their future? As a Senior Education Strategist, you will help shape and advance the education strategy across Group Benefits and Retirement…
Added 45 mins ago
B
Senior Relationship Manager
BMO
Halifax, NS · Charlottetown, PE · Nova_Ctr
- Full-time
Senior Relationship Manager, Commercial Banking
Added 1 hour ago
DO
Project Coordinator, Practice Transformation
Doctors of BC
Vancouver, BC · BC
- Full-time
Reporting to the Senior Manager, Practice Transformation, the Project Coordinator supports a diverse portfolio of projects and initiatives aligned with the annual FPSC work plan.
Added 1 hour ago
Sr. Product Manager (Bilingual - French/English), Alexa Canada
Amazon
Toronto, ON
…Amazon Alexa International team in Toronto is looking for a Senior Product Manager to lead the expansion of Alexa+ in Canada. This is your opportunity to work on products that are making…
Added 1 hour ago
Shopping Centre Manager
Harvard
Regina, SK
Reporting to the Senior Shopping Centre Manager this position is a member of a portfolio team working collaboratively with other members responsible for marketing, administration,…
Added 1 hour ago
S
Senior Manager, Process & Product
SSENSE
Montreal, QC
- Full-time
As the Senior Manager, Process & Product, you will lead a specialized team responsible for shaping SSENSE’s Planning, Merchandising, and Creative platforms. Acting as the critical bridge…

Panasonic

Technical Support Analyst - L3

UNAVAILABLE, Niagara-on-the-Lake, ON, Canada

The annual salary range for this position is $60,000 - $70,000 CAD. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The annual salary range for this position is $60,000 - $70,000 CAD.
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

WHAT YOU’LL EARN:

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

Apply About employer

More about this job

Responsibilities

The Technical Support Analyst will respond to technical escalations and provide rapid diagnosis and resolution for P1 issues. They will also provide functional guidance to the L2 team and consult with management on complex, non-routine technical problems.

Requirements

Candidates must have 5+ years of experience in a similar role and hold an A+ certification or equivalent. Proficiency in Microsoft Office applications and SQL is required, along with the ability to handle high-pressure situations.

Skills

Technical support
Incident resolution
Customer service
Troubleshooting
SQL
Microsoft Office
Excel
Outlook
Word
Escalation management
Problem solving
Communication
Coaching
Documentation
Stakeholder management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Retirement pension plan
Group retirement savings plan
Pregnancy leave top up
Tuition reimbursement
Employee purchase program
Employee and family assistance program
Home and auto insurance discounts
Paid volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
L3 Support
Help Desk
A+ Certification
SQL
Microsoft Office
Excel
Outlook
Word
P1 Issues
Incident Management
Escalation
Troubleshooting
Customer Service
Hybrid Work
IT
Technology
Service Level Standards
Documentation
Stakeholder Communication

Report this job