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Added 14 hours ago
T
Recruiter (Canada)
TopHire.co
Canada
- Full-time
…startups and growing companies hire outstanding talent across technology and go-to-market (GTM) roles. You will manage searches from sourcing and outreach through screening, submission,…
Added 1 day ago
T
Senior New Business Account Executive
Tailscale
Toronto, ON
- Full-time
Experience self sourcing opportunities and guiding a customer from discovery all the way through closed won deals, with senior technical buyers (VP Engineering, CTO, Head of Platform, CISO)
Added 1 day ago
Senior Resource Manager
BIMM
Toronto, ON
The Senior Resource Manager is responsible for planning, coordinating, and optimizing resource allocation across BIMM’s multidisciplinary teams, including Creative, Experience Design (XD),…
Added 2 days ago
PT
Talent Acquisition & Development Manager (Confidential)
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
…up, with strong backing from the SVP, Human Resources and the senior leadership team. In the early months, you will personally lead full-cycle recruitment across a multi-site branch network…
Added 2 days ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
…and Vice President roles, including market research, direct sourcing, assessment, candidate presentation, interview management, references, approvals, offer negotiation, and pre-boarding.…
Added 2 days ago
HG
National Manager, Finished Vehicle Operations
Hyundai Glovis Canada Inc.
Toronto, ON
- Full-time
Lead major RFPs, carrier sourcing initiatives, commercial negotiations, and contract negotiations to secure competitive rates, sufficient capacity, and sustainable service performance. The…
Added 2 days ago
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Senior Manager, Procurement Portfolio Advisor
TD
Toronto, ON
- Full-time
The Senior Manager, Procurement Portfolio Advisor is a senior leadership role within Enterprise Programs, Strategy & Support (EPSS), responsible for defining, leading, and evolving…
Added 2 days ago
C
Senior Manager, Lifecycle Management & Reliability
Ciena
Ottawa, ON
- Full-time
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 2 days ago
PS
Manager, Industry Development
Polaryn Solutions Inc.
Dartmouth, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 2 days ago
M
Senior Acquisition Consultant
Manulife
Toronto, ON
- Full-time
…and become a true talent partner to the business, leveraging technology, market intelligence, and strategic sourcing to influence workforce decisions and build diverse, high-performing…
Added 2 days ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
…operators. More than 4,700 people use our products daily, and our technology supports over 10 billion barrels of crude and product movements each…
Added 2 days ago
SC
Director Talent Acquisition
Sonepar Canada
Surrey, BC
- Full-time
…leadership across talent acquisition, including employer branding, sourcing, selection, recruitment technology, governance, analytics, and continuous improvement, while leading and…
Added 2 days ago
UO
Senior Innovation Manager, Life & Medical Sciences, Technology Transfer, Innovate Calgary
University of Calgary
Calgary, AB
- Full-time
Senior Innovation Manager, Life & Medical Sciences, Technology Transfer
Added 2 days ago
JC
Equipment Design Engineering Manager (onsite)
Johnson Controls
AB · SA - Edmonton Orion
- Full-time
We are seeking a strategic and technically driven Equipment Design Engineering Manager to lead a high-performing team of Senior Equipment Design Engineers and Subject Matter Experts. In…
Added 2 days ago
MF
Senior Manager, Investment Product Governance & Oversight
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Product & Solutions division at Mackenzie Investments is accepting applications for the role of Senior Manager, Investment Product Governance & Oversight.
Added 2 days ago
IC
Senior Innovation Manager, Life & Medical Sciences, Technology Transfer
Innovate Calgary
Calgary, AB
- Full-time
The Senior Innovation Manager (SIM) is a mid-senior position in the Technology Transfer Office (TTO) that focuses the commercialization of University of Calgary research and the promotion…
Added 3 days ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable.…
Added 3 days ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable.…
Added 3 days ago
P
Client Services Associate - January 2027
proSapient
Toronto, ON
- $55,000 to $75,000 CAD / year
- Full-time
…2017, we have continued to redefine Expert Networking through technology, including the development of the industry's first AI-powered…
Added 3 days ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
…and Vice President roles, including market research, direct sourcing, assessment, candidate presentation, interview management, references, approvals, offer negotiation, and pre-boarding.…
Added 3 days ago
S
Facilities Manager
Solidigm
Vancouver, BC
- Full-time
Solidigm is seeking a Senior Facilities Manager to lead the safe, reliable, compliant, and cost-effective operation of its Vancouver workplace. As the primary on-site Corporate Services…
Added 3 days ago
P
Technical Support Analyst - L3
Panasonic
Niagara-on-the-Lake, ON
- Full-time
…service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable.…
Added 3 days ago
PS
Intern, Market Data Vendors (January - April 2027)
Public Sector Pension Investment Board
Montreal, QC
- Full-time
Reporting to the Senior Manager of Market Data Operations within the Data Vendors team, our successful hire will contribute to the team mandate, which is responsible for the support,…
Added 3 days ago
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Mechanical Engineer, Co-Op
Stryker
Burnaby, BC
- Full-time
Additional responsibilities may include assisting in assembly of prototype devices, development of opto-mechanical jigs & fixture, supporting the project manager as required.
Added 3 days ago
T
Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
Our Technology strategy is transforming the face of our technology teams, our ITSS shared services capabilities, and the experience of our customers and colleagues. As we accelerate our…

Panasonic

Technical Support Analyst - L3

UNAVAILABLE, Niagara-on-the-Lake, ON, Canada

The annual salary range for this position is $60,000 - $70,000 CAD. · Full-time

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Job details

Pay: The annual salary range for this position is $60,000 - $70,000 CAD.
Job type: Full-time
Apply by: Oct 29, 2027
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

WHAT YOU’LL EARN:

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

WHO WE ARE:

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

HOW TO APPLY

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

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More about this job

Responsibilities

The Technical Support Analyst will respond to technical escalations and provide rapid diagnosis and resolution for P1 issues. They will also provide functional guidance to the L2 team and consult with management on complex, non-routine technical problems.

Requirements

Candidates must have 5+ years of experience in a similar role and hold an A+ certification or equivalent. Proficiency in Microsoft Office applications and SQL is required, along with the ability to handle high-pressure situations.

Skills

Technical support
Incident resolution
Customer service
Troubleshooting
SQL
Microsoft Office
Excel
Outlook
Word
Escalation management
Problem solving
Communication
Coaching
Documentation
Stakeholder management

Benefits

Medical coverage
Dental coverage
Vision coverage
Health spending account
Retirement pension plan
Group retirement savings plan
Pregnancy leave top up
Tuition reimbursement
Employee purchase program
Employee and family assistance program
Home and auto insurance discounts
Paid volunteer days

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
L3 Support
Help Desk
A+ Certification
SQL
Microsoft Office
Excel
Outlook
Word
P1 Issues
Incident Management
Escalation
Troubleshooting
Customer Service
Hybrid Work
IT
Technology
Service Level Standards
Documentation
Stakeholder Communication

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