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Panasonic North America

Bilingual Technical Helpdesk Analyst L1

Niagara-on-the-Lake, ON, Canada

$40,000 to $51,000 CAD / year · Full-time

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Job details

Pay: $40,000 to $51,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Aperçu

Who You Are At Panasonic Canada

Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.

Responds to customer inquiries in both English and French via telephone and email, providing timely problem resolution in accordance with established service level standards. Consults with management, technical, or sales staff on non-routine issues and escalates matters as required. Participates in team-based problem resolution efforts and performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsabilités

What You’ll Do

Provides bilingual technical support through telephone & e-mail for timely resolution of customer issues. Assists customers with general programming, and or operational errors.
Make suggestions to improve operational efficiencies. Provides guidance to customers on operation of equipment. Refers customers to online tools or manuals, technical or sales staff.
Liaises with management, sales, or technical staff to resolve non-routine elements or issues. Participated in team resolution of non-routine issues or initiatives. Initiates call back protocols as required
Maintains required logs, and related files
Maintains detailed and current knowledge of products and services.
Assists new agents with call center routine.

Qualifications

MUST-HAVES:

A+ or equivalency, customer care related & technical helpdesk support.
Fully bilingual (English & French)
Microsoft Office, including Excel, Word, Outlook – Advanced
Routine problem solving with some non-routine elements.
Establish rapport with team members to effectively solve problems and solicit

opinions.

Courteously exchanges factual information in a customer complaint environment.
Calms irate or stressed customers in down time situations.
Quickly establishes rapport to elicit productive answers to investigative questions that result in timely and accurate solutions.
Occasional communication of bad news

What You’ll Earn

The annual wage range for this position is $40,000 - $51,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

Benefits & Perks – What’s In It For You

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Who We Are

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

How To Apply

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156204

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More about this job

Responsibilities

Provide English- and French-language technical support by phone and email, troubleshoot customer programming and operational issues, and guide customers in using equipment. Escalate non-routine issues, coordinate with management and technical or sales teams, maintain support records and product knowledge, and assist new agents.

Requirements

Candidates must be fully bilingual in English and French and have A+ certification or equivalent, along with customer care and technical helpdesk support experience. Advanced Microsoft Office skills and the ability to troubleshoot, communicate courteously, build rapport, and calm stressed customers are required.

Skills

Bilingual Customer Support
Technical Helpdesk Support
Telephone Support
Email Support
Troubleshooting
Problem Solving
Customer Complaint Handling
De-escalation
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Technical Documentation
Call Logging
Escalation Management
Team Collaboration

Benefits

Medical, Dental, and Vision Coverage
Health Spending Account
Retirement Pension Plan
Group Retirement Savings Plan
Pregnancy Leave Top-Up
Education Assistance and Tuition Reimbursement
Employee Purchase Program
Employee and Family Assistance Program
Home and Auto Insurance Discounts
Paid Volunteer Time Off
Onsite Events

Visa sponsorship

Not detected in the job text

Keywords

A+ Certification
Technical Helpdesk
Customer Care
Bilingual Support
English
French
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
Telephone Support
Email Support
Technical Troubleshooting
Programming Errors
Operational Errors
Customer Complaints
Problem Resolution
Service Level Standards
Escalation
Call Center
Customer Equipment
Technical Manuals
Call Back Protocols
Support Logs
Product Knowledge
24/7/365 Operations

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