Jobs in Canada

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Added 2 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 2 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 2 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Terrace, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 2 mins ago
OC
Repair Technician I
Olympus Corporation
Richmond Hill, ON
- Full-time
…established processes and procedures. Under the direction of the Manager, the incumbent shall evaluate, troubleshoot, disassemble, assemble, repair and inspect Endoscopes, products to meet…
Added 2 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 2 mins ago
PG
Voice Engineer
Pacer Group
Calgary, AB
- $55 to $58 CAD / hour
- Contract
Proven experience with Cisco Unified Communications Manager (CUCM) administration
Added 2 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 mins ago
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Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager -15-Month
Cencora
Victoria, BC · Quebec, QC
- Full-time
Added 3 mins ago
OT
Principal Product Manager (AI)
Open Text Corporation
Richmond Hill, ON
- Other
OpenText is looking for a dynamic and experienced AI principal product manager to define and deliver our market leading Intelligent Fax Aviator solution from OpenText as part of the Digital…
Added 3 mins ago
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Quality Assurance Engineer
Trulioo
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
Reporting to the Manager, Quality Assurance, the Quality Assurance Engineer will be responsible for delivering quality software for the Trulioo SaaS platform. This role involves designing…
Added 17 mins ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
Ingersoll, ON
- Part-time
…relating to business development as set forth by the Branch…
Added 33 mins ago
GF
Performance Head Coach - Calgary Creekside
GoodLife Fitness
Calgary, AB
- Part-time
…Performance program. They will report directly to the General…
Added 47 mins ago
SH
Patient Navigator (Nurse IV)
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
Current Basic Cardiac Life Support (BCLS) Training as delineated in Prairie Mountain Health Policy PPG-00002 CPR Training
Added 47 mins ago
SH
Clerk III - Health Information
Shared Health-Soins Communs
Brandon, MB
- Full-time
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 47 mins ago
SH
Supervisor - Health Information Services
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Supervisor Health Information Services shall be accountable to the Director/Regional Manager/Manager Health Information Services and is responsible for the development, coordination,…
Added 47 mins ago
SH
Clinical Educator - Nurse IV
Shared Health-Soins Communs
Brandon, MB
- Full-time
Ability to interpret and utilize best practice research data and to incorporate this information into policy development and education delivery
Added 47 mins ago
SH
Clerk III- HIS
Shared Health-Soins Communs
Brandon, MB
- Internship
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 47 mins ago
SH
Clerk III - Health Information
Shared Health-Soins Communs
Brandon, MB
- Internship
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 47 mins ago
SH
Social Worker (BSW)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the direction of the Manager, the incumbent is responsible for:
Added 47 mins ago
SH
Licensed Practical Nurse (LPN) - WRS3 / Medicine & Oncology
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 47 mins ago
SH
General Duty Nurse (N2) - Adult ER (Designated Indigenous)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 47 mins ago
SH
General Duty Nurse (N2) - Child Health - JL3 PICU
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 47 mins ago
SH
General Duty Nurse (N2) - Adult ER (Designated Indigenous)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 47 mins ago
SH
General Duty Nurse (N2) - Adult ER (Designated Indigenous)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 47 mins ago
SH
General Duty Nurse (N2) - Adult ER (Designated Indigenous)
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

Panasonic North America

Technical Support Analyst - L3

Niagara-on-the-Lake, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Aperçu

Who You Are At Panasonic Canada

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsabilités

What You’ll Do

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

What You’ll Earn

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

Benefits & Perks – What’s In It For You

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Who We Are

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

How To Apply

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

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More about this job

Responsibilities

Resolve high-priority technical escalations by diagnosing issues, supporting internal and external customers, and coordinating complex resolutions with management, technical teams, and vendors. Review cases, guide junior support staff, maintain accurate documentation, and contribute to team-based problem resolution and service improvement.

Requirements

Requires A+ certification or equivalent, a customer service background, and more than five years of experience in a similar role; Level 2 support experience is an asset. Candidates should have advanced Microsoft Office and SQL knowledge, strong complex-problem-solving and communication skills, and the ability to manage escalations and guide junior team members.

Skills

Technical Support
Escalation Management
Incident Resolution
Customer Service
Troubleshooting
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Problem Solving
Customer Communication
Team Guidance
Coaching and Training
Case Documentation
Service Improvement
A+ Certification

Benefits

Medical, Dental, and Vision Coverage
Health Spending Account
Retirement Pension Plan
Group Retirement Savings Plan
Pregnancy Leave Top-Up
Education Assistance and Tuition Reimbursement
Employee Purchase Program
Employee and Family Assistance Program
Home and Auto Insurance Rates
Paid Volunteer Days
Onsite Events

Visa sponsorship

Not detected in the job text

Keywords

A+ Certification
Technical Support
ISD Help Desk
Level 2 Support
P1 Issues
Escalation Management
Service Level Standards
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Troubleshooting
Customer Service
Incident Resolution
Case Management
Problem Resolution
Vendor Conference Calls
Coaching
Training
Case Notes
Service Improvement
24/7/365 Operations

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