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Added 25 mins ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
Results‑based rewards with annual merit increases, profit sharing, and a deferred profit‑sharing program to support long‑term financial goals
Added 25 mins ago
ME
SENIOR PROJECT ENGINEER
Morson Edge (Canada)
Halifax, NS
- Full-time
Act as the technical lead, working closely with Program Managers, engineering teams, customers, and external stakeholders.
Added 25 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Vancouver, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 25 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Calgary, AB
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 25 mins ago
SI
Senior ICI Estimator/Senior Civil Estimator
Synectics Inc.
Arnprior, ON
- $125,000 to $140,000 CAD / year
- Full-time
Added 25 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
AB · Edmonton, AB
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 25 mins ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Vancouver, BC
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 25 mins ago
C
Supervisor Track Maintenance-CA
CN
Valemount, BC
- Full-time
Ensure clear communication of track conditions and daily production information to senior management to make adjustments
Added 40 mins ago
J
Digital Designer (B2B / Industry)
Jobgether
Canada
- $70,000 to $85,000 CAD / year
- Full-time
Collaborate with the Senior Motion Designer on brand campaign rollouts and creative projects across B2B channels.
Added 40 mins ago
B
Director of Accounting
BlueCat
Toronto, ON
- Full-time
You will own day-to-day accounting operations, including the close, technical accounting, and audit readiness. You will lead a team of 9 (3 direct reports) and play a central role in…
Added 55 mins ago
LI
Sr. Business Analyst - Training and Change Management
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement, is seeking a Senior Business Analyst with expertise in training development and change management. This role partners with multiple ministry…
Added 55 mins ago
LI
Senior Product Manager
Lotus IT Solutions
Toronto, ON
- Contract
Ability to build alignment across diverse business and technical stakeholders, including program, policy, UX, architecture, development, and operations teams.
Added 55 mins ago
LI
Senior Business Analyst
Lotus IT Solutions
Toronto, ON
- Contract
Plan and lead requirements elicitation, analysis, validation, and management activities throughout the delivery lifecycle
Added 55 mins ago
B
Proposal Writer
BPA
Montreal, QC
- Full-time
You turn our engineers’ know-how into clear, compelling, winning proposals. You work hand in hand with senior leadership, technical teams and project managers. Together, you build the…
Added 55 mins ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Toronto, ON
- Contract
The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Systems Testing/QA Specialist to support the Labour and Transportation Cluster. The successful…
Added 55 mins ago
LI
Business Analyst - Senior
Lotus IT Solutions
Toronto, ON
- Contract
…and Business Service Delivery and Procurement) is seeking a Senior Business Analyst with expertise in training development, change management, and stakeholder facilitation. In this role,…
Added 55 mins ago
LI
Senior Business Analyst
Lotus IT Solutions
Toronto, ON
- Contract
Plan and lead requirements elicitation, analysis, validation, and management activities across the full delivery lifecycle.
Added 55 mins ago
B
Director of Accounting
BlueCat
Canada
- Full-time
You will own day-to-day accounting operations, including the close, technical accounting, and audit readiness. You will lead a team of 9 (3 direct reports) and play a central role in…
Added 1 hour ago
RT
Sr. Business Analyst
Russell Tobin
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Plan and lead requirements elicitation, analysis, validation, and management activities.
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Markham, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Vaughan, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
WI
Project Manager, Power Delivery (Data Centres)
WSP in Canada
Toronto, ON
- Full-time
As a Senior Project Manager with experience in Data Centres, you will bring expertise to support the planning, development and execution of projects including Data Centres or traditional…
Added 1 hour ago
ST
Manufacturing Engineer
Sinclair Technologies
Aurora, ON
- $50,000 to $80,000 CAD / year
- Full-time
…products. This role serves as the manufacturing engineering technical representative, partnering with Engineering, Production, Quality, Supply Chain, Product Management, and suppliers to…
Added 1 hour ago
K&
Operations Manager – Night Shift
Kohl & Frisch Limited
Toronto, ON
- Full-time
Technical Skills: Proficiency in Microsoft Office and experience working with warehouse management systems or other operational technologies.
Added 1 hour ago
OP
Staff Sergeant
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Penetanguishene, ON
- $80,041 to $115,335 CAD / year
- Full-time
…events or conduct issues, and address situations that require senior level judgment and authority. You'll oversee staffing and deployment, step in during high risk or escalated situations,…

Panasonic North America

Technical Support Analyst - L3

Niagara-on-the-Lake, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Aperçu

Who You Are At Panasonic Canada

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsabilités

What You’ll Do

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

What You’ll Earn

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

Benefits & Perks – What’s In It For You

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Who We Are

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

How To Apply

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

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More about this job

Responsibilities

Resolve high-priority technical escalations by diagnosing issues, supporting internal and external customers, and coordinating complex resolutions with management, technical teams, and vendors. Review cases, guide junior support staff, maintain accurate documentation, and contribute to team-based problem resolution and service improvement.

Requirements

Requires A+ certification or equivalent, a customer service background, and more than five years of experience in a similar role; Level 2 support experience is an asset. Candidates should have advanced Microsoft Office and SQL knowledge, strong complex-problem-solving and communication skills, and the ability to manage escalations and guide junior team members.

Skills

Technical Support
Escalation Management
Incident Resolution
Customer Service
Troubleshooting
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Problem Solving
Customer Communication
Team Guidance
Coaching and Training
Case Documentation
Service Improvement
A+ Certification

Benefits

Medical, Dental, and Vision Coverage
Health Spending Account
Retirement Pension Plan
Group Retirement Savings Plan
Pregnancy Leave Top-Up
Education Assistance and Tuition Reimbursement
Employee Purchase Program
Employee and Family Assistance Program
Home and Auto Insurance Rates
Paid Volunteer Days
Onsite Events

Visa sponsorship

Not detected in the job text

Keywords

A+ Certification
Technical Support
ISD Help Desk
Level 2 Support
P1 Issues
Escalation Management
Service Level Standards
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Troubleshooting
Customer Service
Incident Resolution
Case Management
Problem Resolution
Vendor Conference Calls
Coaching
Training
Case Notes
Service Improvement
24/7/365 Operations

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