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Added 16 mins ago
AA
Vice President, Business Development
AIP Asset Management
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
AIP is seeking a VP Business Development to establish and grow its presence in Winnipeg and the broader Western Canadian market. This is a senior, entrepreneurial role with two mandates:…
Added 16 mins ago
CO
Supervisor of Workforce Planning
City of Cambridge Ontario
Cambridge, ON
- $97,048 to $118,348 CAD / year
- Full-time
Reporting to the Manager of Recruitment, Employee & Labour Relations, this leadership role is responsible for overseeing workforce planning, talent acquisition, recruitment, onboarding,…
Added 31 mins ago
R
Senior Relationship Manager, Real Estate, SME
RBC
Blainville, QC
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 45 mins ago
NA
Account Coordinator, Commercial SME
NFP, an Aon company (Canada)
Newmarket, ON
- Full-time
Manage the manual renewal process as directed by the Client Manager, including pre-renewal work, billing, invoicing, and premium financing.
Added 45 mins ago
D
Business Development Manager, GTA
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 45 mins ago
A
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Ayming Canada is part of a leading international Business Performance Consulting Group, with over 1,600 employees across 16 countries. Our Canadian offices operate with a dynamic start-up…
Added 45 mins ago
A
Business Development Manager
Ayming
Montreal, QC
- Full-time
Ayming Canada is part of a leading international Business Performance Consulting Group, with over 1,600 employees across 14 countries. Our Canadian offices operate with a dynamic start-up…
Added 45 mins ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 45 mins ago
C
Manager, Fire Safety and Ground Operations, Facilities Management – Permanent Full-Time (1.0)
CHEO
Ottawa, ON
- Full-time
Reporting to the Director, Facilities Maintenance and Operations, the Manager, Fire Safety and Ground Operations, is responsible for the planning, coordination, and compliance of CHEO’s…
Added 1 hour ago
IF
Business Development Representative in Personal Finance
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
As a Business Development Representative, you will be responsible for promoting and selling our financial products, including insurance, savings, retirement, and loans. You will work under…
Added 2 hours ago
KC
Fleet Specialist
Kia Canada
Mississauga, ON
- Full-time
The role of the Fleet Specialist will be to provide support to both the Fleet Manager and Supervisor. The Specialist will report directly to the Fleet Supervisor. The incumbent will…
Added 2 hours ago
RC
Automotive Electrical Sourcing & Category Manager
Rexel Canada
Winnipeg, MB
- Full-time
We are seeking an experienced Automotive Electrical Sourcing & Category Manager based in Winnipeg, MB to lead strategic sourcing, supplier development, category management, and supply-chain…
Added 2 hours ago
TU
Finance and Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
Reports to the Manager, Financial and Administrative with a dotted line to the Manager, Membership Services. Works closely and is cross-trained with Hospitality Coordinator. Works with the…
Added 2 hours ago
NB
Senior Wealth Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
…You will work closely with investment advisors, a portfolio manager and other professionals, playing an important role in client service, financial planning, business development and the…
Added 3 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 3 hours ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Manager of Planning, Evaluation, and Continuous Quality Improvement, this role leads the delivery of complex strategic initiatives in public health, with accountability for…
Added 3 hours ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
· Be responsible for any existing sales and focus on new business development.
Added 4 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
…spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount,…
Added 4 hours ago
Technical Services Manager
Rentokil Initial
Vancouver, BC
…the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered…
Added 4 hours ago
Technical Services Manager
Rentokil Initial
Surrey, BC
…the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered…
Added 5 hours ago
Senior Consultant / Manager, Financial Advisory
Teneo
Toronto, ON
Start to own elements of and proactively contribute to business development.
Added 5 hours ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 5 hours ago
RB
Assistant Branch Operations Manager
Royal Bank of Canada
Ottawa, ON
- Full-time
…Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing…
Added 5 hours ago
JG
Marketing Business Development Manager
Jupiter Global Bio-Research Inc.
AB · Edmonton, AB
- Full-time
Role Description The Marketing Business Development Manager is a full-time, on-site role based in Edmonton, AB. This position is responsible for identifying and developing new business…
Added 5 hours ago
RI
Technical Services Manager
Rentokil Initial
Surrey, BC
- Full-time
…the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered…

Panasonic North America

Technical Support Analyst - L3

Niagara-on-the-Lake, ON, Canada

$60,000 to $70,000 CAD / year · Full-time

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Job details

Pay: $60,000 to $70,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Overview

WHO YOU ARE AT PANASONIC CANADA:

Panasonic Canada Inc. is currently looking to hire for the position of Technical Support Analyst L3.

Responds to technical escalations within the ISD Help Desk and interacts with both internal and external customers via telephone and email to provide rapid diagnosis and resolution of P1 issues in accordance with service level standards. Provides functional guidance to the Manager and/or L2 team by reviewing and accepting tickets/cases and recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based problem resolution activities as required. Performs other duties as assigned.

This is a full-time position.

This position is onsite. Any office-based work will be performed from our Niagara on the Lake office.

This role supports a 24/7/365 business environment and requires schedule flexibility to meet operational needs.

Candidates must be legally eligible to work in Canada at the time of application. Please note, Panasonic Canada Inc. does not offer sponsorship to individuals for the purpose of obtaining temporary work permit/visa or permanent residency.

Responsibilities

WHAT YOU’LL DO:

Respond to technical escalations within the ISD Help Desk, providing rapid diagnosis and resolution of P1 issues in accordance with service level standards.
Interact with internal and external customers via telephone and email to troubleshoot and resolve technical issues.
Provide functional guidance to the Manager and/or L2 team by reviewing tickets/cases and recommending next steps or resolutions.
Consult and liaise with management, technical staff, and other departments to resolve non-routine issues and complex escalations.
Participate in team meetings, problem-resolution activities, and initiatives related to non-routine issues and continuous service improvement.
Participate in vendor conference calls, including discussions with senior stakeholders (e.g., CEOs, Presidents, and Directors), to provide input and clarification on resolving P1 issues.
Communicate coaching and training recommendations to the Help Desk Manager and assist the Manager or L2 team as required.
Maintain accurate case notes, logs, and related documentation; direct issues to the appropriate departments when necessary while maintaining detailed and current knowledge of products and services.

Qualifications

MUST-HAVES:

A+ certification (or equivalent), customer service–related background, and 5+ years of experience in a similar role; previous Level 2 technical support experience is considered an asset.
Advanced knowledge of Microsoft Office applications, including Excel, Word, and Outlook, as well as SQL.
Demonstrated ability to resolve complex issues in high-pressure situations by evaluating and selecting from multiple potential solutions, including both routine and non-routine problem-solving scenarios.
Builds rapport with team members and customers to effectively identify issues, gather information, and develop timely, accurate solutions; courteously exchanges factual information in customer complaint situations and effectively calms irate or stressed customers during service disruptions.
Provides functional guidance to junior team members, handles escalations, promotes team-based problem resolution, and communicates coaching or development recommendations when appropriate.
Communicates difficult or unfavorable information when necessary and may influence others to obtain approval for the implementation of urgent temporary solutions.

What You’ll Earn

The annual salary range for this position is $60,000 - $70,000 CAD.

Actual compensation offered to the selected incumbent will vary depending on the individual’s knowledge, skills and experience related to the role.

Benefits & Perks – What’s In It For You

Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.

Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Pregnancy Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks

HYBRID WORK MODEL

Panasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.

Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.

Who We Are

Meet Panasonic! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. Panasonic is creating technologies that move us.

At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.

How To Apply

Please include a PDF copy of your current resume.

As part of our recruitment process, we may use automated or artificial intelligence-based tools to assist with sourcing and identifying potential candidates. These tools are used to support, not replace, human decision making.

DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.

In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.

AODA POLICY

Panasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

Only candidates selected for an interview will be contacted.

We thank you for your interest in working for Panasonic Canada Inc.

REQ-156240

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More about this job

Responsibilities

Resolve high-priority technical escalations by diagnosing issues, supporting customers, and coordinating complex resolutions with management, technical teams, and vendors. Review cases, guide junior support staff, maintain accurate documentation, and contribute to team-based problem solving and service improvement.

Requirements

Requires A+ certification or equivalent, a customer service background, and more than five years of experience in a similar role; Level 2 support experience is an asset. Candidates should have advanced Microsoft Office and SQL knowledge, strong complex-problem-solving and customer communication skills, and the ability to guide team members and manage escalations.

Skills

P1 Incident Resolution
Technical Troubleshooting
Customer Service
Complex Problem Solving
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Ticket and Case Management
Service Level Standards
Customer Communication
Team Guidance and Coaching
Vendor Coordination
Documentation

Benefits

Medical, Dental, and Vision Coverage
Health Spending Account
Retirement Pension Plan
Group Retirement Savings Plan
Pregnancy Leave Top-Up
Education Assistance and Tuition Reimbursement
Employee Purchase Program
Employee and Family Assistance Program
Home and Auto Insurance Rates
Paid Volunteer Time Off
Onsite Events

Visa sponsorship

Not detected in the job text

Keywords

A+ Certification
Technical Support
ISD Help Desk
Level 2 Support
Technical Escalations
P1 Issues
Incident Resolution
Troubleshooting
Customer Service
Service Level Standards
Microsoft Excel
Microsoft Word
Microsoft Outlook
SQL
Ticket Management
Case Management
Complex Problem Solving
Vendor Conference Calls
Coaching and Training
Case Documentation
24/7/365 Operations

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